Mercedes-Benz of Sacramento

I have dealt with this dealer a couple of times and they have been great. David Rose has been a great help both times I’ve had my Sprinter motorhome in for work. David also was great in advising me on trick have been great. David Rose has been a great help both times I’ve had my Sprinter motorhome in for work. David also was great in advising me on trickle chargers. More

Professional and courteous service every time. Jack Manikoth is the best! The work was done on my car in a timely manner. An analysis of potential issues with my car were presented professionally Jack Manikoth is the best! The work was done on my car in a timely manner. An analysis of potential issues with my car were presented professionally. More

Friendly, easy and communicative. I got a great deal from Loren, who was friendly, easy to work with and super responsive! I'm very happy with my 2019 Sprinter. I got a great deal from Loren, who was friendly, easy to work with and super responsive! I'm very happy with my 2019 Sprinter. More

Amazingly helpful, proactive and comprehensive in their diagnosis and repair of my vehicle's issues. Truly the best customer service I have ever experienced at a dealership service department, Mercedes or diagnosis and repair of my vehicle's issues. Truly the best customer service I have ever experienced at a dealership service department, Mercedes or otherwise. More

Recent visit Everything went perfectly except car wasn't really that clean, lamp defective light came back on in a few days, and phone holder you kindly installed Everything went perfectly except car wasn't really that clean, lamp defective light came back on in a few days, and phone holder you kindly installed for me (I appreciate it) fell Ott in a few days. My main objective is to keep me (and others) safe, and I am confident you met the objective. Patrick has exceptional customer service and listen skills he is kind and caring. Bless you all. Susan More

Service Excellence Have taken my car there since I bought it, have never had a bad experience, or ever had to take it back, because a repair was not done right. Have taken my car there since I bought it, have never had a bad experience, or ever had to take it back, because a repair was not done right. More

Super friendly, efficient and professional. I had my engine light on coming to Sacramento for short term work. I called Mercedez Sac for appointment and got in next day early morning. I went in I had my engine light on coming to Sacramento for short term work. I called Mercedez Sac for appointment and got in next day early morning. I went in and explained the problem with Patrick. He also got me Uber back to work. I got a call in early afternoon and told me the car is ready. Someone at work was able to give me ride back. It turned out I did cap the gas tank tight enough after fueling. Patrick told it will be free even though initial I was supposed be charged I think $150 for computer diagnostic. I was very grateful for this as I have not been a regular customer there. It really made my day! More

I really enjoy speaking to Jack. Its always a great experience. Love driving the new loaners. Thanks so much for the customer service every year. experience. Love driving the new loaners. Thanks so much for the customer service every year. More

Great Service I didn't have to wait once i arrived for my service appointment. I was fully satisfied with the work that was done.. Thanks for your help. I didn't have to wait once i arrived for my service appointment. I was fully satisfied with the work that was done.. Thanks for your help. More

The service apppointment is on time. Less than 5 minutes upon my arrival in the dealership, I was greeted by Jack Manikoth, the service rep. Jack is very friendly, knowledgeable, helpful and customer-orient upon my arrival in the dealership, I was greeted by Jack Manikoth, the service rep. Jack is very friendly, knowledgeable, helpful and customer-oriented. I definitely would like Jack to serve me next time when any auto service is needed. However, I still hear some squeaking sound even after the recall service was performed, I may need to take the car back again to have it look at. More