Mercedes-Benz of Sacramento

I felt very rushed into a car. I love the car I purchased but after I signed and went home with a rental car I never got an update about when my car would be ready or what was taking so long. but after I signed and went home with a rental car I never got an update about when my car would be ready or what was taking so long. More

Vandalism and Lack of Communication Equals Bad Service I brought my vehicle in for warrantied items that seemed unusual for the Mercedes brand, which I'd previously regarded as high quality, and it took mu I brought my vehicle in for warrantied items that seemed unusual for the Mercedes brand, which I'd previously regarded as high quality, and it took much longer to address them than I'd anticipated (a month and ten days in total). Granted, part of the delay was due to the vehicle needing body work that was not covered under warranty, but that body work took less than a week. Throughout the wait, I consistently felt there was a lack of communication to simply keep me apprised of the progress in repairing my vehicle. Rather than getting reasonably periodic updates, I was forced to constantly be the one to initiate contact, having to inquire as to the status of my vehicle... and I'm not one of those impatient customers who expect things to be done immediately or feel that they should inexplicably be given priority service. After the vehicle returned from the body shop, I learned that mine was among a number of vehicles vandalized on the dealer's lot. I understand that this type of thing can happen (although I still question the effectiveness of the dealership's security), but I was primarily displeased with the fact that I learned of the issue only at the virtual last minute prior to when I thought I'd be picking it up. After it went back to the body shop, I wound up dealing with them and getting much better updates on my vehicle's status. Leaving nothing to chance and not wanting to risk further delays, I ultimately picked up my vehicle myself from the body shop. Now, having said all of that, I'll point out that this experience, my second with the dealership, was the exact opposite from the first time I had to bring the vehicle in (because of a malfunction that occurred as the vehicle was brought to me upon purchase). Perhaps my second experience was an anomaly due to circumstances (such as reduced staffing?) brought about by the COVID-19 situation, but I was asked to comment only on this service experience, which is what I've done. More

Great Efrain very polite, personable, explained what was to be done. I don't enjoy having to go in for service every year when the mileage is ver low. Efrain very polite, personable, explained what was to be done. I don't enjoy having to go in for service every year when the mileage is ver low. More

Excellent Service Our Sales Rep Leon Carado was very knowledgeable, straightforward and transparent. Julie Garcia in Finance was also extremely competent. The sales p Our Sales Rep Leon Carado was very knowledgeable, straightforward and transparent. Julie Garcia in Finance was also extremely competent. The sales process and paperwork was very streamlined. All and all a very positive experience. More

Took my E350 MB in to replace brakes and rotors. About 3 weeks after new brakes and rotors were installed took car back due to continued "squealing". Was told that no "squealing" was detected when test driv weeks after new brakes and rotors were installed took car back due to continued "squealing". Was told that no "squealing" was detected when test driven. Found this strange since I heard it when driving out of the MB facility. Very disappointing. More

I expect and I receive great service at Mercedes Benz of Sac Jason is always responsive to my needs. The service department provides what I need in a timely fashion. I get the car back clean and refreshed. Jo Jason is always responsive to my needs. The service department provides what I need in a timely fashion. I get the car back clean and refreshed. Jodi's smile lights up a room. More

Tire/ Oil change / I'm back to this location due to Chris Roth the Service Manager! Efren is my service person without these two men who I can count on for honest opini I'm back to this location due to Chris Roth the Service Manager! Efren is my service person without these two men who I can count on for honest opinions made a big difference to me getting service at the Sacramento location again. Courteous, Professional and caring. Chris which I see is always so busy takes time for his customers He is the Greatest! I'm a little person in comparison to others but he treats me no different! i can't say enough and I hope you let him know. Please never give me Cecilia Salgado I was in for a new tire she told me I needed! I was told not to drive out of town only in town. I never needed and was scared about driving my car until I ordered that tire after came in to have it done which I found out was not needed due to Efren my service person She gave me measurements on that tire and told how the tire was measured. I thank Efren for his honesty and his Vip service I received. This is my 3rd Mercedes and I expect the best whether small maintenance or large and trust and customer service goes a long way!! My confidence has been restored due to Efren. Thank you, More

The way my services tech Jack took personal care of making sure my car was repaired was as if Mr Mercedes fixed it himself. Thank you making sure my car was repaired was as if Mr Mercedes fixed it himself. Thank you More

Very professional service. Busy location so make sure you plan in advance to schedule your service appointment. Can’t wait until construction renovation is complete! plan in advance to schedule your service appointment. Can’t wait until construction renovation is complete! More

Mercedes Benz of Sacramento provides great quality services with dignity and respect. Service and Parts departments personnel are always friendly, helpful and responsive. Great customer care! It is al services with dignity and respect. Service and Parts departments personnel are always friendly, helpful and responsive. Great customer care! It is always The Best or Nothing! More