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Mercedes-Benz of Sacramento
Sacramento, CA
2,815 Reviews
Mercedes-Benz of Sacramento is a “Golden Rule” company. We dedicate ourselves to world class customer service in an environment of trust, dignity and fun! It is our mission to provide every driver who comes in not only as a customer, but as if you were a guest of a five-star hotel. At Mercedes-Benz of Sacramento we’re here to help you.
As your local luxury Mercedes-Benz auto dealer, Mercedes-Benz of Sacramento, is proud to provide new and pre-owned Mercedes-Benz parts and accessories, with service to our guests in Arden, Rancho Cordova, Citrus Heights, North Natomas, Elk Grove and the greater Sacramento.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,815 reviews
Verified Customer
October 04, 2022
Everyone at the dealership was friendly and very accommodating. They made you feel very welcome. Tommy was very patient with us and went above and beyond to make our purchase seamless. Tommy is accommodating. They made you feel very welcome. Tommy was very patient with us and went above and beyond to make our purchase seamless. Tommy is very knowledgeable about the functions of the E350. We could not leave with the car the date of purchase so Tommy made arrangements so we could pick the E350 up a week later. I highly recommend Mercedes-Benz of Sacramento. More
by kathy38
Employees Worked With
Tommy - 5 Stars, Victoria Richardson, Ken Sammut, Paul Choonhaurai
October 04, 2022
They took the time to find a car that had all of my build sheet wants even though it came from another dealer and was still on the water, Their customer service was top-notch sheet wants even though it came from another dealer and was still on the water, Their customer service was top-notch More
by gmcmurrish
Employees Worked With
Kerry Lucy
October 01, 2022
Roger was amazing and worked with me through the whole process. I appreciate the service and customer service they provided me. process. I appreciate the service and customer service they provided me. More
by Aaron Hira
Employees Worked With
Ken Sammut, Austin Maharaj, Manvir Dhillon, Roger Williams
September 30, 2022
Everyone at the dealership was friendly and helpful. Fernando was excellent to deal with and very accommodating to my wishes to not go inside the dealership to complete the sale. He had a pleasant perso Fernando was excellent to deal with and very accommodating to my wishes to not go inside the dealership to complete the sale. He had a pleasant personality and I enjoyed my interactions with him - something not always the case when buying a car! Julie Garcia also was quite pleasant, efficient and professional. All in all I am very happy with my new car and found the whole process pain free. More
by steve riehl
Employees Worked With
Brett Kellner, Julie Garcia, Fernando Robles
September 30, 2022
Very bad experience with this dealership. It took 2.5 days give or take a few hours to replace a damaged rear never flat tire. Checking for status next day none given until day 2. I was told It took 2.5 days give or take a few hours to replace a damaged rear never flat tire. Checking for status next day none given until day 2. I was told there were no work bay racks available for my GLC300 and that was reason my vehicle hadn't been assigned a service rep until third day. I was told by the service rep Carlos the tire needed to be ordered and the replacement would be covered by the dealership due to the inconvenience. Needless to say I was lied too. Very Disappointed. I asked Carlos how much is the cost before leaving for dealership to pickup my vehicle. I was told nothing no cost everything was taking care of. When I arrived I was charged $287 dollars. He made me think the dealership was going to take care if for the inconvenience. It shouldn't to almost 3 days to replace a tire period. More
by jotalley54
Employees Worked With
Carlos Young
September 29, 2022
Took 3 weeks to diagnose and repair a broken ac. Also forgot to do the oil change. Total amount came in way over budget covered by the warranty and had to pay huge out of pocket expenses. However, t Also forgot to do the oil change. Total amount came in way over budget covered by the warranty and had to pay huge out of pocket expenses. However, this was a complex job due to the hybrid system, so it should be expected to take a bit longer than expected. Was also impossible to get in touch with the service department to get updates or ask questions. More
by nathanielcomar
Employees Worked With
Jeff McDougall, Roger Williams
September 29, 2022
I’m located in Michigan and I leased a vehicle from the Sacramento dealership and as of September 29, I still do not have paperwork to register it in my name. Very disappointing. Sacramento dealership and as of September 29, I still do not have paperwork to register it in my name. Very disappointing. More
by rsabo
Employees Worked With
Brett Kellner
September 29, 2022
We have bought several vehicles from Mercedes of Sacramento and John Liu continues to go above and beyond to help us by making sure we are taken care of and satisfied! Thank you John! Sacramento and John Liu continues to go above and beyond to help us by making sure we are taken care of and satisfied! Thank you John! More
by Henry & Stacy Ramirez
Employees Worked With
John Liu
