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Mercedes-Benz of Sacramento
Sacramento, CA
2,815 Reviews
Mercedes-Benz of Sacramento is a “Golden Rule” company. We dedicate ourselves to world class customer service in an environment of trust, dignity and fun! It is our mission to provide every driver who comes in not only as a customer, but as if you were a guest of a five-star hotel. At Mercedes-Benz of Sacramento we’re here to help you.
As your local luxury Mercedes-Benz auto dealer, Mercedes-Benz of Sacramento, is proud to provide new and pre-owned Mercedes-Benz parts and accessories, with service to our guests in Arden, Rancho Cordova, Citrus Heights, North Natomas, Elk Grove and the greater Sacramento.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,815 reviews
March 19, 2020
Every employee I encountered was friendly yet very professional .Jason went over every thing prior to and then again after my car had been serviced professional .Jason went over every thing prior to and then again after my car had been serviced More
by Benz4us
Verified CustomerEmployees Worked With
Jason Harber
March 19, 2020
They were kind, professional and accomodating The team at Mercedes-Benz Sacramento was phenomenal and provided me with excellent service. They started my service earlier thant was scheduled and th The team at Mercedes-Benz Sacramento was phenomenal and provided me with excellent service. They started my service earlier thant was scheduled and they arranged a ride to my work and pick from work later to accomodate my needs. Everybody was very kind and professional. More
by fabiolimavet
Employees Worked With
Mike Gallagher, Ken Harland
March 19, 2020
Customer Service Went for a recall, but wanted to find out if I could have my maps updated. Was told that I don't show you have that because that was for if you had b Went for a recall, but wanted to find out if I could have my maps updated. Was told that I don't show you have that because that was for if you had bought the car new. Well I have the paperwork that says differently and the MB-El Dorado Hills had done it for my first year. The advisor wasn't attentive enough to this detail. More
by BIGATNCT
Employees Worked With
Jason Harber
March 19, 2020
They will say anything you want to hear to finalize a sale but will never end up following through with the promises they made. Slimy salespeople, poor professionalism. sale but will never end up following through with the promises they made. Slimy salespeople, poor professionalism. More
by RLOPEZ30
Employees Worked With
Lisa Brown, Julie Garcia, Brian Lonchar, Will Padilla
March 19, 2020
Amazing Dealer This is an amazing dealership who will bend over backwards for the customer! I would recommend all folks go have an experience at Mercedes, its hands This is an amazing dealership who will bend over backwards for the customer! I would recommend all folks go have an experience at Mercedes, its hands down the best in Sacramento. More
by anthonymolina002
Employees Worked With
Rudy Castillo, John Koponen
March 17, 2020
Jack did a great job Jack Manikoth did a great job in helping me through my Mercedes Benz repair. He was in contact with me and was very professional. I highly recommend h Jack Manikoth did a great job in helping me through my Mercedes Benz repair. He was in contact with me and was very professional. I highly recommend him. More
by nijhen02
Employees Worked With
Jack Manikoth
March 14, 2020
Great place to service your car. Jack is a great service advisor. Have owned an MB for almost 30 years & Jack is the best service advisor I have had. Car repaired on time & on budget. advisor. Have owned an MB for almost 30 years & Jack is the best service advisor I have had. Car repaired on time & on budget. More
by AMG916
Employees Worked With
Jack Manikoth
March 13, 2020
I DROVE my car in to be evaluated. I HAD TO HAVE MY CAR TOWED HOME, on top of that they expected me to pay for the tow on top of a 400$ bill, mind you for just an evaluation. Needless to say after i acted TOWED HOME, on top of that they expected me to pay for the tow on top of a 400$ bill, mind you for just an evaluation. Needless to say after i acted unruly, I was accommodated with a tow home free of charge. More
by WHYGINA89
Employees Worked With
Michael Marquez, Patrick McGarrity
March 13, 2020
Luv David he is great! Service time was great! All of my concerns where addressed and answered to my satisfaction. I do appreciate Dave and his kindness and also keeping me informed at all times concerns where addressed and answered to my satisfaction. I do appreciate Dave and his kindness and also keeping me informed at all times More
by fuzzbutt1951
Employees Worked With
Dave Rose
