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Mercedes-Benz of Sacramento

Sacramento, CA

Overview
Reviews
Vehicles
3.8
2,815 Reviews
Mercedes-Benz of Sacramento is a “Golden Rule” company. We dedicate ourselves to world class customer service in an environment of trust, dignity and fun! It is our mission to provide every driver who comes in not only as a customer, but as if you were a guest of a five-star hotel. At Mercedes-Benz of Sacramento we’re here to help you. As your local luxury Mercedes-Benz auto dealer, Mercedes-Benz of Sacramento, is proud to provide new and pre-owned Mercedes-Benz parts and accessories, with service to our guests in Arden, Rancho Cordova, Citrus Heights, North Natomas, Elk Grove and the greater Sacramento.
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1810 Howe Ave

Sacramento, CA

95825

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Showing 2,815 reviews

September 10, 2022

The service department is courteous and tries to make the experience as positive as possible. The check out procedure was the quickest I have ever experienced, thank you for improving that. Check in is still More

by denisecarter0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Manikoth
Report | Print
Sep 12, 2022 -

Mercedes-Benz of Sacramento responded

Thank you for the input. We are currently working on improving our check in process. We appreciate your business and are confident your next service experience will be 5 stars!

September 09, 2022

Quite happy with the courteous manner I was treated. As a first time customer I am pleased with all areas of the process. More

by alleesmith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Lee
Report | Print
Sep 12, 2022 -

Mercedes-Benz of Sacramento responded

Thank you for the feedback!

September 09, 2022

Tommy Choohorai should be fired! so should your finance person Julie Garcia. worst customer service ever! More

by chinavishere
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lisa Brown, Michael Marquez, Julie Garcia, Roger Williams
Report | Print
September 06, 2022

Poor call Customer Service. I was on the line for more than 37 minutes trying to find out if my vehicle was ready. More

by ladyddi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sylvia
Report | Print
Sep 09, 2022 -

Mercedes-Benz of Sacramento responded

Thank you for the feedback. We sincerely apologize for your inconvenience and hope we have the opportunity in the future to earn your trust in Mercedes Benz of Sacramento~

September 06, 2022

The customer service Jason was very good very polite understanding and took the time to resolve all my problems and needs More

by KERRYBROWN4812
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Harber
Report | Print
Sep 09, 2022 -

Mercedes-Benz of Sacramento responded

Thank you for recognizing Jason with a 5 star review!

August 31, 2022

Very pleased with service. Jason was extremely courteous and responsive. He’s an A+. Highly recommend. More

by ccamppell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Harber
Report | Print
Sep 01, 2022 -

Mercedes-Benz of Sacramento responded

We appreciate your business!

August 28, 2022

I've been coming to this dealership for 10 years. The staff are always friendly and looking to help. More

by z_huang99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Manikoth, Jason Harber
Report | Print
Aug 29, 2022 -

Mercedes-Benz of Sacramento responded

Thank you for your loyalty to Mercedes Benz of Sacramento! We appreciate your business and will be happy to assist you again in the future.

August 27, 2022

Victoria and the woman in Finance were great. The salesperson Dhillon was a different story. The experience was bizarre. ending in him insinuating that my husband or I stole money from his office More

by bradnail
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Victoria Richardson, Julie Garcia, Manvir Dhillon
Report | Print
Aug 29, 2022 -

Mercedes-Benz of Sacramento responded

Thank you for your input. It is always our goal to provide the best service possible and we sincerely apologize that was not the case. Our customers expect and deserve to be treated with respect and professionalism. We hope we have the opportunity in the future to earn your trust in Mercedes Benz of Sacramento~

August 27, 2022

Service was good. Quick , u dont need to wait long. Customer service is great . Thank you More

by Ben
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Loren Wilson, Dave Lanzone
Report | Print
Aug 29, 2022 -

Mercedes-Benz of Sacramento responded

Thank you for the great review!

August 27, 2022

Very happy was treated well made to feel I was important and appreciated as a customer, the service rep. Was very helpful and friendly. More

by white3394
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff McDougall
Report | Print
Aug 29, 2022 -

Mercedes-Benz of Sacramento responded

We think of our customers as part of the Mercedes Benz of Sacramento family! Thank you for your business and thank you for the great review~

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