Mercedes-Benz of Sacramento

Excellent experience John, EJ, and Brian treated us with the highest level of respect throughout the evening. They maintained kind demeanors, took the time to understand o John, EJ, and Brian treated us with the highest level of respect throughout the evening. They maintained kind demeanors, took the time to understand our needs, made sure we were comfortable, and never made us feel like we were wasting their time. We walked away very impressed with the dealership and will definitely return when we need to replace another vehicle. More

The Wonderful Day of Buying a Car Today (really about a month ago) I went to Mercedes-Benz of Sacramento to look at the new 2020 GLE SUV. You cannot believe the relaxed informative no Today (really about a month ago) I went to Mercedes-Benz of Sacramento to look at the new 2020 GLE SUV. You cannot believe the relaxed informative no pressure salesman who helped me. After visiting other dealerships, it was a pleasure to have an individual who answered all my questions and who made me feel comfortable in the process of buying a new car. (Let me mention I am a female senior citizen). Brett explained everything to me and helped guide me to a successful purchase. I have been happy with my new car and all the care from the dealership. More

Great experience I had a great conversation with the sales person finalizing the deal and by the time we visit the dealer drove test the car finish the paper work whil I had a great conversation with the sales person finalizing the deal and by the time we visit the dealer drove test the car finish the paper work while the car is washed and detailed got done in two hours Easy transition love it and love everyone there More

Lack of communication From initial contact to the price negotiation everything was great, the communication flow was excellent between me and the salesman. After the signe From initial contact to the price negotiation everything was great, the communication flow was excellent between me and the salesman. After the signed contract was mailed backed to the dealership, most of my follow-on questions were left unanswered. They were easy questions like ‘when is the ETA on the car delivery? Or have you received my financing paperwork? Or what’s the tracking number for the contract paperwork?’ I was never told when the car was shipped, the only shipping info I received was from the shipping company the same day the car was delivered. After I received the car, I was never contacted by the salesman to ask if there was any issues or if all was okay. There was a letter “T” missing from the “Turbo” passenger-side badge that I inquired about with the salesman, no response. I received a response on my second inquiry but no way ahead to resolve the missing “T” issue. My local Virginia Mercedes dealership is going to replace the badge for me. If my questions were answered, I think my experience would have been better with the dealership. A customer should not feel like they’re pulling teeth to get answers on their purchase. More

Great dealer to work with Loved my experience. Easy to work with. They drove the car to me. I never stepped on the lot - everything over the phone and email. Loved my experience. Easy to work with. They drove the car to me. I never stepped on the lot - everything over the phone and email. More

Great experience The service process is quick and painless. Everyone at Mercedes-Benz of Sacramento is very friendly. I would highly recommend working with Brett and E The service process is quick and painless. Everyone at Mercedes-Benz of Sacramento is very friendly. I would highly recommend working with Brett and Efrain. More

Great dealer Very nice sales department personnel and service department. Natalee Schoenbeck was very helpful in getting additional items added to my car. Coordina Very nice sales department personnel and service department. Natalee Schoenbeck was very helpful in getting additional items added to my car. Coordination was made while I was in South America with very poor and spotty internet connections. More

Typical Car Dealer I hate to say this, but Mercedes Sacramento is just like any car dealership: lots of games and dishonesty from the top down. Instead of working to mak I hate to say this, but Mercedes Sacramento is just like any car dealership: lots of games and dishonesty from the top down. Instead of working to make a purchase experience easy for us, they went out of their way to ensure their own interests were put first at all times. What should have been a quick and easy transaction turned into a whole weekend of return visits and shenanigans. The sad thing is this could have easily been a five star review but for all the games the dealership played because the car is great and we got a good price. However, I prefer to work with honest and straightforward people. Mercedes Sacramento does not share in those values. We will not return. More

Customer Service I'm Very pleased with excellent and thorough serviced provided. Great customer service , i highly recommend Efrain & Jack , i had nothing but good exp I'm Very pleased with excellent and thorough serviced provided. Great customer service , i highly recommend Efrain & Jack , i had nothing but good experiences when I've taken my car for servicing at MB of Sacramento. Thank you -Ivanna More

I've been with the MB of Sacramento location since 1999!! Yes, I have been with the Howe Ave location since 1999 when my car, whom I named Barry after Barry White, the singer, was driven off the showroom fl Yes, I have been with the Howe Ave location since 1999 when my car, whom I named Barry after Barry White, the singer, was driven off the showroom floor. Over the many years, Efrain Vasquez, has taken care of all of Barry's needs. I know when I text or call Efrain, I can depend on him. The service department and road assistance service is excellent. I have referred many friends and family members to this location. More