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Mercedes-Benz of Sacramento
Sacramento, CA
2,815 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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December 05, 2019
Sold me a lemon No good customer service will never recommend. Had my car for 5 months its nothing but trouble, its garbage. Too much spent for nothing on this car. No good customer service will never recommend. Had my car for 5 months its nothing but trouble, its garbage. Too much spent for nothing on this car. More
by ysjames24
Verified CustomerEmployees Worked With
Jason Harber, Mike Gallagher, Julie Garcia, Patrick McGarrity, Will Padilla
December 05, 2019
Always Great Sevice Patrick is trustworthy and has a wonderful mechanic that a takes care of everything in a timely way. Couldn't ask for anything else. Trustworthy. Patrick is trustworthy and has a wonderful mechanic that a takes care of everything in a timely way. Couldn't ask for anything else. Trustworthy. More
by stopgo1122
Employees Worked With
Patrick McGarrity
December 05, 2019
Extremely poor service delivery Theres no point to bring your vehicle in this dealership anymore for any service to be done to your mercedes benz. Going straight to thr point: Sev Theres no point to bring your vehicle in this dealership anymore for any service to be done to your mercedes benz. Going straight to thr point: Sevice advisor main excuse ALWAYS is that they are ALWAYS swamped. You can never be TOO BUSY. It's a service department for goodness sake. What do you expect?? Extremely poor delivery and false promises and expectations. I have taken multiple of my vehicles in for sevces and both came out without complete repairs, and the promise that the parts will be orders for repairs to ve completed. One of my cars went in mid Summer, until now, Dec 2019, no parts, no follow up form service advisor. Despite calling in numerous times inquiring about this pending repair, noone seems to know that parts were even ordered by service advisor. Looks like they weren't planning on repairing my vehicle. Same thing with my other vehicle, went in Sept 2019 and UNTIL now, Dec 2019, no follow up from service advisor. Despite numerous attempts to contact and requesting for status of yet ordered parts to complete repair. nothing. everything I call and speak with their operator even oarta dept, they don't seem to see any parts ordered yet again about the repairs I've inquired about. Even got MBUSA involved and they promised they will rectify and have their service manager (to whom is a JOKE) call me to follow up, guess what!? NONE of that happen. All on all, dont waste your time with this dealership. Give elsewhere. This place has literally turned into a dump. Poor customer service in of itself. I am not even giving a star review. They dont deserve even 1 More
by Kj
Employees Worked With
Mike Gallagher, Michael Marquez
December 04, 2019
service day Best is not best but it the person who help you on your service need and in a service you are reminded of other things you need thanks Mechael Gallag Best is not best but it the person who help you on your service need and in a service you are reminded of other things you need thanks Mechael Gallagher More
by BING’2
Employees Worked With
Mike Gallagher
December 04, 2019
Service Took too long to bring car up to front after I paid Had to bring car back for tire sensor issue Also my seat is still squeaking I would have lik Took too long to bring car up to front after I paid Had to bring car back for tire sensor issue Also my seat is still squeaking I would have liked to drive tech to prove seat is croaking!! More
by CHINA979902
Employees Worked With
Cecilia Salgado
December 04, 2019
It’s better now then before I have had a fair share of negative experiences but they have really turned it around with upping their customer service. I am happy with David by I have had a fair share of negative experiences but they have really turned it around with upping their customer service. I am happy with David by service rep and all his work, More
by oliamoda
Employees Worked With
Dave Rose
December 03, 2019
Mike Gallegher Mike is the example of what all employees at MBZ Sacramento should be! Helpful, Pleasant, Knowledgeable, Caring and Friendly. He stays on top of thin Mike is the example of what all employees at MBZ Sacramento should be! Helpful, Pleasant, Knowledgeable, Caring and Friendly. He stays on top of things too! He is the Best! More
by BADENIA
Employees Worked With
Mike Gallagher
November 29, 2019
Great experience overall. The sales experience was pleasant and straight forward and undertaken with patience and attentiveness. All my questions were answered and the trade-in The sales experience was pleasant and straight forward and undertaken with patience and attentiveness. All my questions were answered and the trade-in, vehicle selection and purchase options were presented and explained thoroughly and without pressure. More
by doug76
Employees Worked With
Ken Sammut, Will Padilla
November 29, 2019
Professional Patrick was very professional. I was there for a recall service, and it was completed satisfactorily. I don't have anything to say for this survey. Patrick was very professional. I was there for a recall service, and it was completed satisfactorily. I don't have anything to say for this survey. More
by MON2SAB
Employees Worked With
Patrick McGarrity
November 29, 2019
Positive Experience! Good customer service. No pressure sale! John Lui was very professional and answered our questions patiently. Overall we had a good experience at Good customer service. No pressure sale! John Lui was very professional and answered our questions patiently. Overall we had a good experience at this dealership. More
by asif_maan
Employees Worked With
John Liu
