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Mercedes-Benz of Sacramento
Sacramento, CA
2,815 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,815 reviews
November 27, 2019
The entire purchase process was smooth and quick Everyone involved from start to finish was fantastic. They really strive for 100% customer satisfaction. They exceeded that goal by following up wit Everyone involved from start to finish was fantastic. They really strive for 100% customer satisfaction. They exceeded that goal by following up with a phone call and email a few days after I purchased my vehicle. More
by tiffandkell
Verified CustomerEmployees Worked With
Brian Lonchar, Rudy Castillo, Thomas Lee
November 23, 2019
Sad the ball was dropped/ My experience with MB Sac was fine until the purchase made. A couple commitments were made, and not honored in a timely manner as agreed by both parti My experience with MB Sac was fine until the purchase made. A couple commitments were made, and not honored in a timely manner as agreed by both parties, and that was a disappointment. Being told certain commitments weren't made when they were in writing by a manager made the experience even worse. Allowing automobile purchased without defects, or damages to leave dealer when they knew about the damages was also a terrible and unprofessional thing to do. Under no exceptions in my worldview is it ok for a car dealer to misrepresent, lie, and not live up to their end of an agreement. To do over again, I'd have gone elsewhere. I do not appreciate behavior that doesn't align with the brand reputation, and having had multiple Mercedes Benz products for almost 40 years, I feel I have right to this opinion. More
by bmgbiz63
Employees Worked With
Tim Snider, Brian Lonchar
November 23, 2019
Annual Mercedes Service The staff as always provide excellent professional and prompt service. I rated the experience overall as good because of the long wait for a new serv The staff as always provide excellent professional and prompt service. I rated the experience overall as good because of the long wait for a new service waiting area following the fire. I hope the new waiting area is completed soon. I have also been waiting a long time to have my recalled Takata airbags replaced and there is no ETA for when that will happen. More
by macglashan
Employees Worked With
I usually work with Efrain Vasquez and the experience is always excellent., Lisa Brown, Cecilia Salgado
November 21, 2019
Repair windows on driver side Jason had to order a part for my vehicle so it took a little more time. But is was repair and work great. The staff is alway very friendly . Jason had to order a part for my vehicle so it took a little more time. But is was repair and work great. The staff is alway very friendly . More
by aboneal
Employees Worked With
Jason Harber
November 21, 2019
Great service on Recall for software update. I had a great experience with a professional staff. I was just in for a Recall on my Sprinter, required by the DMV before I could re-register it for I had a great experience with a professional staff. I was just in for a Recall on my Sprinter, required by the DMV before I could re-register it for the year. We appear to have a problem with the updated software so I do have to drive 2 hours each way and spend an unpredictable time to see what the problem is, but I am confident they will figure out the problem and get me back on the road. More
by NORTONVET2
Employees Worked With
Dave Rose
November 19, 2019
This dealership seems to care less and less every day. This dealership is disorganized and doesn’t seem to care about you if you own work Sprinter Vans. They wouldn’t even respond to an email I sent to the This dealership is disorganized and doesn’t seem to care about you if you own work Sprinter Vans. They wouldn’t even respond to an email I sent to them looking for help with issues I have had with their service. They also are charging for warranty work when they should not be. They seem to be pretty jaded over here as their aren’t many places to have Sprinters serviced. I’m guessing if I was having a $150k AMG serviced they would correct address problems and concerns. I do not recommend this dealership for Sales or Service. Go to Stockton. More
by melrose0
Employees Worked With
I don’t know
November 19, 2019
Service not finished I had my Van serviced because of a mishap of pouring DEF into the gas tank by mistake , it was a costly mistake , The problem was that when I picked I had my Van serviced because of a mishap of pouring DEF into the gas tank by mistake , it was a costly mistake , The problem was that when I picked the Van there was no DEF put back into the vehicle after I was assured that it would be taken care of very disappointing . More
by DJ.SALAZAR
Employees Worked With
N/A
November 17, 2019
Decision We were taken care of by the good experience sale man and friendly managers at Sacramento dealer. Although it took 3 months to have car deliveried b We were taken care of by the good experience sale man and friendly managers at Sacramento dealer. Although it took 3 months to have car deliveried but we were often contacted and informed by Steve Tracy the status of the shipping. More
by vpsmicro2
Employees Worked With
Steve Tracy, Leon Carado, Rudy Castillo
November 17, 2019
Extra Care I went in for a recall on airbags. I was able to wait and they completed the service in under 2 hours. When I left, I noticed that they replaced the I went in for a recall on airbags. I was able to wait and they completed the service in under 2 hours. When I left, I noticed that they replaced the worn-out symbols on the steering column with brand new buttons. Totally unexpected and very welcome! More
by SKROPF
Employees Worked With
Mike Gallagher
November 16, 2019
Good diagnosis They found out why my car would not start in fast period of time. Part took awhile to get, but they go it faster than expected. Glad I took it th They found out why my car would not start in fast period of time. Part took awhile to get, but they go it faster than expected. Glad I took it there. More
by CMANDABACH22
Employees Worked With
Patrick McGarrity, Britany Bilouris
