Mercedes-Benz of Sacramento

I Had A Terrible Experience I will most likely never use Mercedes Benz of Sacramento or refer them to a friend. They kept my GL450 for over a week without any updates. Unacceptab I will most likely never use Mercedes Benz of Sacramento or refer them to a friend. They kept my GL450 for over a week without any updates. Unacceptable. More

Great Service I bought a used GLC 300 from these folks, negotiating the deal by phone from several hundred miles away. The sales staff I dealt with - - especially I bought a used GLC 300 from these folks, negotiating the deal by phone from several hundred miles away. The sales staff I dealt with - - especially Brett Kellner - - were all exceptionally professional, straightforward and polite. Once we agreed on price, the rest was a piece of cake -they arranged to have a courtesy car meet my flight into Sacramento and take me to the dealership. There everything was ready to go and the paperwork took only a few minutes. They also put a fresh coat of wax on the car for me, and gave me a quick demo of how the control systems work before I hit the road back to LA. The car did not have a spare key or an owner's manual in it when I picked it up, so Brett had to obtain them for me. Even though he ended up having to order both from MBZ, a process that took several weeks, he took care of these things without complaint and with commendable diligence, keeping me apprised of the status along the way and sending the stuff by Fedex to expedite things. It was a pleasure to receive such professional treatment. Many other car dealers/salesmen would have blown me off once they had my money. So nice to deal with folks who put the customer first! More

Went to buy a CPO used car, ended up buying new one Steve Tracy worked tirelessly, weekends, even during time showed different cars used s63, s500, gls, gle and followed up thru details till we ended wi Steve Tracy worked tirelessly, weekends, even during time showed different cars used s63, s500, gls, gle and followed up thru details till we ended with a purchase. I went in to buy an used S63 that got sold b4 I got to it. Steve and team went the extra mile to sell me a new car so that I am satisfied at the dealership. Rudy at finance gave me a break on extended service and warranty after paying dealer markup over MSRP on brand new in demand 2020 GLE. There was a team after sale to help me understand all the new features and technology in the car as a follow up appointment. More

We came in for service, and bought a new vehicle. very happy We came in to inquire about service, and in the process, bought a new vehicle. Very happy with it. Our service person was totally helpful, and eve We came in to inquire about service, and in the process, bought a new vehicle. Very happy with it. Our service person was totally helpful, and every one very professional. More

Great experience Spoke to clark night before to set up a purchase of glc300 for wife, arrives at opening and clark had the car out waiting for our inspection/test driv Spoke to clark night before to set up a purchase of glc300 for wife, arrives at opening and clark had the car out waiting for our inspection/test drive. Prompt, courteous and considerate of our time, we concluded the purchase under 2.5 hours. Thank you clark More

Very helpful expecially with us coming in from out of town. We started the process on line as we live in Las Vegas. The internet sales person Brett was very helpful and made the buying experience very easy. We started the process on line as we live in Las Vegas. The internet sales person Brett was very helpful and made the buying experience very easy. More

Terrible service and experience I had to wait ages with no information at all. They gave my car back 2 times full of dust and I complained about it, they told me that they going to c I had to wait ages with no information at all. They gave my car back 2 times full of dust and I complained about it, they told me that they going to clean it up and that never happens. One time they replaced 2 socket of power of my car ( out of warranty) I don’t know why, the manager told me that will cost $ 300 and he charged me $580. I couldn’t believed it and he ended up charging me 330 dollars. I bought my car in Boston, I needed to get my car to the service around 3 times and they gave me an outstanding service, but here it’s just the opposite. Lastly, I feel that I didn’t have enough luck with my mercedes. More

Great! Great experience. A complimentary Lyft ride to and from the dealership was provided which was very convenient. My car was washed and my service was co Great experience. A complimentary Lyft ride to and from the dealership was provided which was very convenient. My car was washed and my service was completed quickly. More

Smart Electric annual service Excellent service even if, as a smart car owner, one feels like a second class citizen. Good people, reasonably fast and efficient. Please don't take Excellent service even if, as a smart car owner, one feels like a second class citizen. Good people, reasonably fast and efficient. Please don't take the smart service center away as it is the only one in northern california. More