Mercedes-Benz of Sacramento

Smart Electric annual service Excellent service even if, as a smart car owner, one feels like a second class citizen. Good people, reasonably fast and efficient. Please don't take Excellent service even if, as a smart car owner, one feels like a second class citizen. Good people, reasonably fast and efficient. Please don't take the smart service center away as it is the only one in northern california. More

Great! Great experience. A complimentary Lyft ride to and from the dealership was provided which was very convenient. My car was washed and my service was co Great experience. A complimentary Lyft ride to and from the dealership was provided which was very convenient. My car was washed and my service was completed quickly. More

e500 transmission repair Initially took my 2004 e500 to an independent shop in Davis for transmission work and was advised needed a new transmission for $7,000 despite my vehi Initially took my 2004 e500 to an independent shop in Davis for transmission work and was advised needed a new transmission for $7,000 despite my vehicle only having 42K miles. Decided to tow to MB of Sacramento for second opinion. Patrick McGarrity was my service advisor and informed me the electro hydraulic unit in the transmission was faulty and that a new transmission was not needed. The repair took longer than promised and car looked like it returned from Burning Man Festival when I picked it up; extremely dirty and dusty. So, four stars instead of five. More

Defective driver seat cover They kept my car two weeks and It looks worse then when dropped off for warranty repair. I left the car there and told them it needed to be redone. M They kept my car two weeks and It looks worse then when dropped off for warranty repair. I left the car there and told them it needed to be redone. My two front seats look complete different now. They REFUSED to fix their error and forced me to take the car back. There are no words for my disappointment and anger. Poor quality craftsmanship and dishonest service department manager. Stay away!!!! More

Review of service Great service and very helpful. Thanks keep up the great customer service. It was a pleasure and the service was as expected. Thank you have a grea Great service and very helpful. Thanks keep up the great customer service. It was a pleasure and the service was as expected. Thank you have a great day More

Excellent Customer Service Steve Tracy is an excellent sales person. He is a personable gentleman and is easy to work with. Four years ago I bought a 2015 GLK 350 4MATIC for my Steve Tracy is an excellent sales person. He is a personable gentleman and is easy to work with. Four years ago I bought a 2015 GLK 350 4MATIC for my husband's 50th birthday. Within 3 hours I was able to drive home with my new vehicle without experiencing any stress during the process. Fast forward 4 years later, Steve provided the same excellent customer service and smooth process to purchase our new 2019 GLC 300 4MATIC. Thank you Steve for your dedication and going above and beyond to assure we are well taken care of. More

Great Customer Service Steve Tracy is the best in Sacramento. I bough my first Mercedes Benz from him 15 years ago. Two months ago I went back and bought another brand new Steve Tracy is the best in Sacramento. I bough my first Mercedes Benz from him 15 years ago. Two months ago I went back and bought another brand new Mercedes, and was able to work with him again. He goes above and beyond for the customer. I'm a VERY satisfied customer. Thanks to Steve Tracy. More

Great service Jack is the best service advisor in the area. I just got dealing with another dealership on my other car & man I cannot stand them. Thank you Merced Jack is the best service advisor in the area. I just got dealing with another dealership on my other car & man I cannot stand them. Thank you Mercedes for having such a great service advisor in Jack. I appreciate having knowledgeable, friendly & customer oriented advisor. More

Call one day, Sprinter the Next This is our second sprinter cargo van and all i have to say is that Loren is the man! I called him looking for a van and within 24hrs I was driving aw This is our second sprinter cargo van and all i have to say is that Loren is the man! I called him looking for a van and within 24hrs I was driving away in a brand new sprinter cargo van for our company. He goes the extra mile for his clients and it is always appreciated! Thank you! More