Mercedes-Benz of Sacramento

Service Car had to come back 3 times to figure issue with car. That is why buy car expect best service. Had to pay for each repair when not the issue from sta Car had to come back 3 times to figure issue with car. That is why buy car expect best service. Had to pay for each repair when not the issue from start. More

Service I can say the service was timely. It was also convenient and one thing I’ve always enjoyed as my representative Efran. thank you for a pleasurable ex I can say the service was timely. It was also convenient and one thing I’ve always enjoyed as my representative Efran. thank you for a pleasurable experience. More

didn't fix my problemm I had my car towed in twice for electrical issues. The first time it was thee for more than 2 weeks and an electric fan was replaced and the car was r I had my car towed in twice for electrical issues. The first time it was thee for more than 2 weeks and an electric fan was replaced and the car was returned. I was having problems with the convertible top sticking but they couldn't reproduce the problem. The second time I !!had it towed in they couldn't find a reason for the problem. It was assumed it was the push button start so I was told to use the key from now on, which actually has resolved the issue but the push button SHOULD work. The convertible top still sticks and that was not fixed because the "couldn't duplicate" the problem. I picked the car up after having in the shop for over 2 weeks again and when in the parking lot of the dealership I tried to put the top down and it got stuck partially open. It was a Saturday and when I went in the cashier asked the mechanic to check it out and he made a face and said he was too busy to look at it and wouldn't come out. I finally got it closed by banging on it. The service "appears" to be good because everyone is nice and the service rep seemed really concerned but in the long run the service really isn't what you'd expect from a high end dealership. I bought my car used so I suppose I'm not as important as a customer that buys the car new from them but it's still an expensive Mercedes and service is far from inexpensive. I'm really disappointed and will look elsewhere for future service. I really don't think I would buy a new car from them either. More

Excellent Service Mercedes-Benz of Sacramento always provides the best service. They always go above and beyond what is required. I will continue to purchase cars fro Mercedes-Benz of Sacramento always provides the best service. They always go above and beyond what is required. I will continue to purchase cars from them. More

Awesome Experience!! I had a complicated situation with the lease on my CLA with being over the miles. After having a terrible experience at another local Mercedes dealer I had a complicated situation with the lease on my CLA with being over the miles. After having a terrible experience at another local Mercedes dealership, I reached out to Mercedes-Benz of Sacramento and they were amazing! Brian helped me through the entire process. He listened to what I was looking for, what my budget was, and delivered on my dream car! I could not be happier! I am happy to say I am a Mercedes Benz of Sacramento customer for life! More

Quick and informative Everyone is obviously dedicated, and service quality is top drawer. Service area and work stations are always clean. With very helpful and caring em Everyone is obviously dedicated, and service quality is top drawer. Service area and work stations are always clean. With very helpful and caring employees it’s a pleasure to visit. More

confusing but got job done was told to come to service by service tech John drove into parking lot, where Mercedes employee with flag directed me to front building, so went int was told to come to service by service tech John drove into parking lot, where Mercedes employee with flag directed me to front building, so went into front building but was told I was in the wrong place, to drive to back of parking lot to tent, so drove to tent, waited a few minutes, then asked a Mercedes employee running by, he pointed at original building and said to go there, told him I had already been there and was sent here so he said he'd find John waited a few minutes then john came out with another employee to fix setting the service department had mistakenly unset More

First Time Service This was my first time getting service at your dealership, your appointment scheduler was very helpful and Patrick was initially helpful and courteous This was my first time getting service at your dealership, your appointment scheduler was very helpful and Patrick was initially helpful and courteous. However, I was told I could not get my vehicle the same day because Patrick told me they wanted to clean my vehicle (no problem). When I picked up my vehicle the next morning my vehicle was not clean and the driver side area and rear passenger area was covered in black grease/smut. I did not initially notice until when I was driving I noticed black grease all over my hands from the steering wheel. I called Patrick and left him a message regarding this but never received a return call. I had to scrub my carpet, steering wheel, and plastic areas to remove the grease (should not have had to do this). Just wanted to let you know, not sure I will be returning to your dealership in the future and will most likely drive elsewhere for my future sales and service needs. More

Car purchase Friendly service, especially with Randall, who spent a lot of time with us. We had always purchased our cars from Von Housen and have been very please Friendly service, especially with Randall, who spent a lot of time with us. We had always purchased our cars from Von Housen and have been very pleased with the quality of Mercedes, our first car was a 300 D, which was in 1980, and it is still running (except for the air conditioning)! More