Mercedes-Benz of Sacramento

Wonderful staff and love my car This is my 3rd car from this dealership and it won't be my last thanks for Thomas, Ahmad, Brian and Efrain. Oh, and of course, I love my cars. This is my 3rd car from this dealership and it won't be my last thanks for Thomas, Ahmad, Brian and Efrain. Oh, and of course, I love my cars. More

It seemed no one knew what they were doing Brought my car in for new tires and a transmission problem. they put on the wrong tires, never even asked what tires I wanted, and my transmission is Brought my car in for new tires and a transmission problem. they put on the wrong tires, never even asked what tires I wanted, and my transmission is still not fixed. It need to be taken back in. The Service rep Cecilia, communication was non existent. More

The shop foreman to time to explain the problem. Efrain had the shop foreman personally explain to me what the potential problem was with my vehicle before I had to spend money on a diagnostic fee. Efrain had the shop foreman personally explain to me what the potential problem was with my vehicle before I had to spend money on a diagnostic fee. I really appreciated that. More

Great costumer service! This was the first time I came to this dealership for service; I received a great costumer service; reasonable price; very respectful staff! Thank you This was the first time I came to this dealership for service; I received a great costumer service; reasonable price; very respectful staff! Thank you! More

Great Customer Service Mercedes Benz of Sacramento replaced the broken windshield on my GLC and the customer service was outstanding. I am very happy to be a regular custom Mercedes Benz of Sacramento replaced the broken windshield on my GLC and the customer service was outstanding. I am very happy to be a regular customer. More

AMG GT Roadster The deal turned out to be more complicated as originally thought. Thanks to the wise steering of Mr. Courtney and Mr. Sammut the purchase went through The deal turned out to be more complicated as originally thought. Thanks to the wise steering of Mr. Courtney and Mr. Sammut the purchase went through and the car arrived last week. Thank you! More

New purchase While having my E500 serviced I purchased a E450 with my car as a trade.Will Padilla talked about the new cars and did not pressure to buy he said let While having my E500 serviced I purchased a E450 with my car as a trade.Will Padilla talked about the new cars and did not pressure to buy he said let’s take a test drive after finding the exact car I described to him. More

Excellent service I knew what we wanted and Tim made it easy. Best car buying experience ever. I would recommend this place to anyone. I am hoping to get a eqc when it I knew what we wanted and Tim made it easy. Best car buying experience ever. I would recommend this place to anyone. I am hoping to get a eqc when it comes out from them. More

Misleading Or issue is with our salesman. He totally lied! He told us our vehicle was equipped with features that we found out weeks later, it was not. He said Or issue is with our salesman. He totally lied! He told us our vehicle was equipped with features that we found out weeks later, it was not. He said if we completed a survey, he promised to give us a rear pad for the cargo area, and deliver it to our home. That never happened. Ultimately, the vehicle he sold us, was not the one we thought we were buying. We bought a 2020 GLE 350. There was no delivery walk through,( wasn’t offered the day of purchase) and our salesperson did not go over the vehicle. He could have done this while we waited on the financing rep, and THEN would have realized it was missing what he said it had, likely not purchasing it. Those missing features were ones that were important in our decision. The BIG question here, is this the sales tactics of this salesman? On a positive note, We did have a good overall experience purchasing this car. Everyone was very friendly. Julie was super sweet, and the Manager was excellent (forgot his name) When we returned last Sunday to our appointment with Zach, he was so patient and went through everything on the car with us. More