Mercedes-Benz of Sacramento

First Time Service This was my first time getting service at your dealership, your appointment scheduler was very helpful and Patrick was initially helpful and courteous This was my first time getting service at your dealership, your appointment scheduler was very helpful and Patrick was initially helpful and courteous. However, I was told I could not get my vehicle the same day because Patrick told me they wanted to clean my vehicle (no problem). When I picked up my vehicle the next morning my vehicle was not clean and the driver side area and rear passenger area was covered in black grease/smut. I did not initially notice until when I was driving I noticed black grease all over my hands from the steering wheel. I called Patrick and left him a message regarding this but never received a return call. I had to scrub my carpet, steering wheel, and plastic areas to remove the grease (should not have had to do this). Just wanted to let you know, not sure I will be returning to your dealership in the future and will most likely drive elsewhere for my future sales and service needs. More

Wonderful staff and love my car This is my 3rd car from this dealership and it won't be my last thanks for Thomas, Ahmad, Brian and Efrain. Oh, and of course, I love my cars. This is my 3rd car from this dealership and it won't be my last thanks for Thomas, Ahmad, Brian and Efrain. Oh, and of course, I love my cars. More

Car purchase Friendly service, especially with Randall, who spent a lot of time with us. We had always purchased our cars from Von Housen and have been very please Friendly service, especially with Randall, who spent a lot of time with us. We had always purchased our cars from Von Housen and have been very pleased with the quality of Mercedes, our first car was a 300 D, which was in 1980, and it is still running (except for the air conditioning)! More

It seemed no one knew what they were doing Brought my car in for new tires and a transmission problem. they put on the wrong tires, never even asked what tires I wanted, and my transmission is Brought my car in for new tires and a transmission problem. they put on the wrong tires, never even asked what tires I wanted, and my transmission is still not fixed. It need to be taken back in. The Service rep Cecilia, communication was non existent. More

The shop foreman to time to explain the problem. Efrain had the shop foreman personally explain to me what the potential problem was with my vehicle before I had to spend money on a diagnostic fee. Efrain had the shop foreman personally explain to me what the potential problem was with my vehicle before I had to spend money on a diagnostic fee. I really appreciated that. More

Great costumer service! This was the first time I came to this dealership for service; I received a great costumer service; reasonable price; very respectful staff! Thank you This was the first time I came to this dealership for service; I received a great costumer service; reasonable price; very respectful staff! Thank you! More

Great Customer Service Mercedes Benz of Sacramento replaced the broken windshield on my GLC and the customer service was outstanding. I am very happy to be a regular custom Mercedes Benz of Sacramento replaced the broken windshield on my GLC and the customer service was outstanding. I am very happy to be a regular customer. More

AMG GT Roadster The deal turned out to be more complicated as originally thought. Thanks to the wise steering of Mr. Courtney and Mr. Sammut the purchase went through The deal turned out to be more complicated as originally thought. Thanks to the wise steering of Mr. Courtney and Mr. Sammut the purchase went through and the car arrived last week. Thank you! More

New purchase While having my E500 serviced I purchased a E450 with my car as a trade.Will Padilla talked about the new cars and did not pressure to buy he said let While having my E500 serviced I purchased a E450 with my car as a trade.Will Padilla talked about the new cars and did not pressure to buy he said let’s take a test drive after finding the exact car I described to him. More