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Mercedes-Benz of Sacramento
Sacramento, CA
2,815 Reviews
Mercedes-Benz of Sacramento is a “Golden Rule” company. We dedicate ourselves to world class customer service in an environment of trust, dignity and fun! It is our mission to provide every driver who comes in not only as a customer, but as if you were a guest of a five-star hotel. At Mercedes-Benz of Sacramento we’re here to help you.
As your local luxury Mercedes-Benz auto dealer, Mercedes-Benz of Sacramento, is proud to provide new and pre-owned Mercedes-Benz parts and accessories, with service to our guests in Arden, Rancho Cordova, Citrus Heights, North Natomas, Elk Grove and the greater Sacramento.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,815 reviews
August 31, 2019
service of new car I purchased a brand new car on Aug 1 and had to take it in for a computer update that I feel should have been done before the car was delivered to me. I purchased a brand new car on Aug 1 and had to take it in for a computer update that I feel should have been done before the car was delivered to me. Frankly, I feel like I wasted 5 hours of my time away from my business for something that should have been done when I bought the car. I also explained that the side window on the drivers side had an air leak and that was not fixed and now it rattles too! Now I have to make another trip to the dealer to deal with something that should have been done it the car was in the shop. I was assured it was a "quick fix". More
by svickrey711
Verified CustomerEmployees Worked With
Jason Harber
August 31, 2019
car was not delivered as promised I purchased a used car that was purported to be in excellent working order, but when delivered found it needed a $500 part. The salesman requested som I purchased a used car that was purported to be in excellent working order, but when delivered found it needed a $500 part. The salesman requested some assistance from management, but to no avail. I even suggested splitting the cost. Nope. Plus the car needed a thorough cleaning on the inside to remove the dog hair, and the outside had road tar along the lower rocker panels. So I had fun with that. Come on Man! With a little effort, this could’ve been a five-star experience for everybody. Carvana would have been a better choice. Dealers just can’t help being Stealers, even MBZ. Which is probably why most of them are operating at a net loss these days. Good luck. I highly suggest before buying any late-model European use car, you have the service department run all diagnostics and print out the results showing no latent codes or defects in writing...would’ve save me 500 bucks. More
by steve
Employees Worked With
Brett Kellner, Clark Courtney, Rudy Castillo
August 31, 2019
Great experience They were respectful of my time and forthright and transparent when discussing the deal on the car I bought. They promptly followed up with me to ensu They were respectful of my time and forthright and transparent when discussing the deal on the car I bought. They promptly followed up with me to ensure that the new ownership experience was smooth and have continued to ensure that I am well taken care of with my new vehicle. More
by RAE
Employees Worked With
Michael Marquez, Julie Garcia, Brian Lonchar, Kevin Franks
August 30, 2019
Satisfied Customer We received excellent service from our sales representatives, Leon. We left the dealership feeling as though Leon had worked to get us the best finan We received excellent service from our sales representatives, Leon. We left the dealership feeling as though Leon had worked to get us the best financial deal, additionally took the time to locate a vehicle (not on the lot) that we described to him. The subsequent representatives we had the privilege of working with provided great service as well. Jodi was excellent in resolving a bad experience which occurred with another employee which resulted in my car being delivered to my home. Extremely satisfied customer (s). More
by carolecarnie
Employees Worked With
Jason Harber, Julie Garcia, Leon Carado, Jodi Palmer, Zach Sutter
August 30, 2019
Exceptional world class service The people, environment, the cars are great awesome. We've brought 5 or 6 cars from this place. They have our business for life. They give us great s The people, environment, the cars are great awesome. We've brought 5 or 6 cars from this place. They have our business for life. They give us great service everytime More
by HB
Employees Worked With
Brett Kellner, Efrain Vasquez, Jason Harber, Victoria Richardson
August 30, 2019
Service and repair work Patrick handled the service needs well. Ken (shop manager?) worked to resolve rattles and stalling issues. Lisa Brown is the best, she is always ver Patrick handled the service needs well. Ken (shop manager?) worked to resolve rattles and stalling issues. Lisa Brown is the best, she is always very prompt and interested in following up with us after our visit. More
by RA
Employees Worked With
Shop manager, Ken, Lisa Brown, Patrick McGarrity
August 30, 2019
Experience at Service Center Jack (our service rep) was great! He was personable and apprised us of the process in a timely manner. We hope to have Jack in the future. Jack (our service rep) was great! He was personable and apprised us of the process in a timely manner. We hope to have Jack in the future. More
by jgfoodie
Employees Worked With
Jack Manikoth
August 29, 2019
Friendly and knowledgeable No cheap sales tactics or pressure to buy, they are a quality dealership with friendly and knowledgeable staff. Would definitely recommend to friends No cheap sales tactics or pressure to buy, they are a quality dealership with friendly and knowledgeable staff. Would definitely recommend to friends and family More
by jackdaniellincoln
Employees Worked With
Clark Courtney
August 29, 2019
Our service was performed on time and with no problems. The location is very convenient for our needs and we are always treated very well. We plan to purchase again in the near future and your dealership is The location is very convenient for our needs and we are always treated very well. We plan to purchase again in the near future and your dealership is the first place we will look. More
by DONALD0795
Employees Worked With
Patrick McGarrity
August 26, 2019
Not a great experience... my car was there for a week. I will say that most are friendly and attentive, but my service person Patrick was either overworked or underprepared to manage the duties of his job. I will say that most are friendly and attentive, but my service person Patrick was either overworked or underprepared to manage the duties of his job. Communication was always laking and/or incorrect, his behavior when pressured was rude and I left with more questions than I started with. I came in for an airbag recall and for an engine error light diagnosis. I needed to pinpoint the location of a vacuum leak or faulty value. The error light only stated that the issue was related to the exhaust. Fixing the Cadillac converter was only one part of the problem, Patrick assured me that with a diagnosis we would have the info for what value and hoses needed replacing. It is an old 2004 car, so there are some items that could use replacement, but function well enough for a small town commuter car. 200 dollars later I was told that my tires need replacing, my brakes and suspension need work, and there is something wrong with my exhaust. I came in with that information and they charged me 200 dollars to tell me what I already knew... they apologized for Patrick and kept my car additional weekend and that they did not know what issue to explore so they gave me a general diagnosis, they said this time they would look at the info I asked for and isolate the problem... after which they failed to call me as promised, I called them and they said they needed another day, I said fine, they said my car was ready and again gave me no info on what the issue was other than to say they could fix it for said amount of dollars... 1200 plus dollars or so... other than wash my car I highly doubt they performed any useful analysis of my vehicle. they all lied, and I went to another local Mercedes mechanic place and they fixed the problem for 480 dollars, car runs great now! DO NOT GO TO THERE DEALERSHIP, folks are rude, slow and incompetent... More
by MRLOPEZ
Employees Worked With
Patrick McGarrity, Britany Bilouris
