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Mercedes-Benz of Sacramento
Sacramento, CA
2,815 Reviews
Mercedes-Benz of Sacramento is a “Golden Rule” company. We dedicate ourselves to world class customer service in an environment of trust, dignity and fun! It is our mission to provide every driver who comes in not only as a customer, but as if you were a guest of a five-star hotel. At Mercedes-Benz of Sacramento we’re here to help you.
As your local luxury Mercedes-Benz auto dealer, Mercedes-Benz of Sacramento, is proud to provide new and pre-owned Mercedes-Benz parts and accessories, with service to our guests in Arden, Rancho Cordova, Citrus Heights, North Natomas, Elk Grove and the greater Sacramento.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,815 reviews
July 27, 2019
Always dependable Staff at Sac MB are always respectful, efficient and easy to work with. The MB I purchased is not to the standards that I am used to. Specifically, th Staff at Sac MB are always respectful, efficient and easy to work with. The MB I purchased is not to the standards that I am used to. Specifically, the car is extremely uncomfortable. I can only drive it about 30 minutes and my body starts to ache. My last E350 was very comfortable, I miss that. If I had a choice I would trade the 450 for anything more compatable with me. Will think twice before purchasing another MB. More
by sanlomshe
Verified CustomerEmployees Worked With
Julie Garcia, Tim Snider
July 26, 2019
Nice staff and great service The sales staff were extremely knowledgeable and helped me choose and finance me car. I will be coming back. They also gave me a great deal for me ca The sales staff were extremely knowledgeable and helped me choose and finance me car. I will be coming back. They also gave me a great deal for me car and worked with me on my trade in. More
by hrfields
Employees Worked With
Julie Garcia, Clark Courtney
July 25, 2019
Sold a defective unit I wasn’t intentionally sold a bad unit but trying to get this car fixed through this dealership is a true Nightmare, managers NEVER call you back. I b I wasn’t intentionally sold a bad unit but trying to get this car fixed through this dealership is a true Nightmare, managers NEVER call you back. I bought a 2020 GLE and it’s defective. Definitely not happy, heavily considering a lawsuit to fix the errors. More
by MonroeRayne
Employees Worked With
Kevin Franks
July 24, 2019
Great service, great price. Michael Gallagher is awesome! He always listens to my concerns and even checks for deals that might be available. I love the courtesy ride to the mal Michael Gallagher is awesome! He always listens to my concerns and even checks for deals that might be available. I love the courtesy ride to the mall and back while my car is being serviced. It always looks like. new when I drive off. Thank you Michael for your professionalism and for taking care of me and my CL250. More
by Marilyn
Employees Worked With
Mike Gallagher
July 24, 2019
Regrettable servie Too many errors to list that could have been avoided-and at minimal a, apology would have gone along way. Thankfully a senior staff member did call a Too many errors to list that could have been avoided-and at minimal a, apology would have gone along way. Thankfully a senior staff member did call a few days later after investigating the issues and offered his personal service if I was to ever return. I've been a customer for 20 years and have wonderful cars-this facility was a first to me. 15 years at EDH Dealership and zero issues! More
by MIKI.TEIXEIRA
Employees Worked With
Patrick McGarrity
July 24, 2019
We purchased a Toyota Sequoia that was taken as a trade-in. Despite our vehicle not being a Mercedes, we were treated with a high level of professionalism and respect. Amazing service from all and I highly rec Despite our vehicle not being a Mercedes, we were treated with a high level of professionalism and respect. Amazing service from all and I highly recommend Mercedes Benz of Sacramento. More
by titusjm
Employees Worked With
Brett Kellner
July 23, 2019
Service Maintenance Brought my MB SL in for routine maintenance.My cars system warning light on dash indicated a service was due in 15 days or less, so that is why I sche Brought my MB SL in for routine maintenance.My cars system warning light on dash indicated a service was due in 15 days or less, so that is why I scheduled the service. More
by STEENBEIGHTOL
Employees Worked With
Jason Harber
July 19, 2019
Very easy Loren was very helpful with the correct model to choose and made the whole transaction very easy and professional. I would have no issue recommending Loren was very helpful with the correct model to choose and made the whole transaction very easy and professional. I would have no issue recommending Loren and the dealership. More
by p.riordan
Employees Worked With
Loren Wilson
July 16, 2019
Best Service Departmarr By far Mercedes Benz of Sacramento has the Best Service Advisor Jack M. Jack has taken care of my service needs for my kids 2018 Mercedes. By far Mercedes Benz of Sacramento has the Best Service Advisor Jack M. Jack has taken care of my service needs for my kids 2018 Mercedes. More
by na23aslam
Employees Worked With
Jack Manikoth
July 16, 2019
Great customer service Eric was excellent to work with. I put my request online and Eric contacted me. He answered my questions and gave me all the information I needed. Eri Eric was excellent to work with. I put my request online and Eric contacted me. He answered my questions and gave me all the information I needed. Eric listened to what I wanted and found the perfect "beauty" car for me. I cannot speak highly enough of his professionalism, knowledge, customer service,and positive attitude. Same appreciation for Jason Harber-my service advisor for more than 4 years. Each time I brought my previous car for service,he made me feel comfortable and well taken care of. A stress-free experience. More
by CARMEN
Employees Worked With
Jason Harber, Eric Johnson
