Mercedes-Benz of Sacramento

Very Professional Service I am very pleased with my first-time experience with Mercedes Benz of Sacramento. I received very polite and courteous treatment throughout the entire I am very pleased with my first-time experience with Mercedes Benz of Sacramento. I received very polite and courteous treatment throughout the entire process! More

Service Great service and follow up from Mike. Kept me in the loop of the process and when my car would be done. All expectations were met. Great service and follow up from Mike. Kept me in the loop of the process and when my car would be done. All expectations were met. More

Administrative errors While I was very satisfied with sales, my check was run through my bank twice, even though I had specific instructions on when funds would be availabl While I was very satisfied with sales, my check was run through my bank twice, even though I had specific instructions on when funds would be available Your company picked the cost, however, your bank seems very aggressive. When signing the documents, we were not given any copies of the sales contract. I had to return to the NV DMV a total of three times before I was able to register the car. We did get an estimate for repairs (paint chips, wheel damage, etc.) which has been submitted for your review. More

From Excellent to USED Eric is a great Salesman and I enjoyed working with him. The process was fair and I got a good deal. I have had my Trained Benz Master Mechanic who Eric is a great Salesman and I enjoyed working with him. The process was fair and I got a good deal. I have had my Trained Benz Master Mechanic who owns Campbell Mercedes and formerly worked at Smythe, review and inspect. The ML 350 is a solid car but, he noticed that nowhere in the paperwork was "New" tires or brakes noted and "Used" was highlighted, but not "Certified" listed anywhere. These were terms thrown around in the negotiation talk, but absent on paper. We shall see how everything works out. So far I am happy with the ML and Eric specifically. More

Surprising I miss John Southerland. He was a great. He provided great service. New personnel lack of likability.Overheard derogatory comment. PLEASE do not cal I miss John Southerland. He was a great. He provided great service. New personnel lack of likability.Overheard derogatory comment. PLEASE do not call. I was reluctant to complete this and do not want this to be a discussion. More

Amazing dealership and staff. Sacramento Mercedes Benz has been the best dealership I have ever dealt with. They are so professional and helpful and caring and friendly. They work Sacramento Mercedes Benz has been the best dealership I have ever dealt with. They are so professional and helpful and caring and friendly. They work with you and make it work. I got a trade in done when I knew in my mind it wouldn’t work. Brian and Abe are the best!!!! More

Good dealership Always put my first and leave out a happy customer every time. Thanks to Patrick McGarrity. Like I said before. He the reason why I come back to get m Always put my first and leave out a happy customer every time. Thanks to Patrick McGarrity. Like I said before. He the reason why I come back to get my service and treat me real well. More

They took very good care of me. they did a good job of getting the rattles out. did an almost perfect job of getting stain out. they were patient with me. but I lost my new car smell they did a good job of getting the rattles out. did an almost perfect job of getting stain out. they were patient with me. but I lost my new car smell. More

Brian Lonchar is the GOAT of car sales We initially met Brian when visited MB Von Housen of Sacramento to "look at" vehicles. Brian was extremely personable, very knowledgeable about his 'p We initially met Brian when visited MB Von Housen of Sacramento to "look at" vehicles. Brian was extremely personable, very knowledgeable about his 'products' and provided guidance without pressure. We felt very comfortable that we could trust Brian. Both my wife and I have been in sales for more than 25 years each and know the sales process well. We left the dealership in the car we came to "look at". When we decided to purchase another car, we contacted Brian directly. We were not surprised to learn that he had been promoted to Floor Sales Manager. There were other luxury SUVs that my wife had her eye on (ie, Audi, Range Rover). However, we remembered our experience with Brian and called him to give him an opportunity to win our business again. When we arrived, Brian was gracious and helpful. The car buying process can be long and arduous. Unfortunately, due to Brian's additional Management responsibilities (multiple deals to oversee!), he had to eventually assign a salesperson to assist us. Although the salesperson was nice, he was not as knowledgeable about his 'product' as Brian (when he was a salesperson) and did not follow up with us post-purchase. If not for Brian's involvement in this transaction, we would have strongly considered another vehicle brand. However, we came back to the dealership primarily because of our trust and confidence in Brian. We ended up purchasing a GLE43 AMG. More