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Mercedes-Benz of Sacramento
Sacramento, CA
2,815 Reviews
Mercedes-Benz of Sacramento is a “Golden Rule” company. We dedicate ourselves to world class customer service in an environment of trust, dignity and fun! It is our mission to provide every driver who comes in not only as a customer, but as if you were a guest of a five-star hotel. At Mercedes-Benz of Sacramento we’re here to help you.
As your local luxury Mercedes-Benz auto dealer, Mercedes-Benz of Sacramento, is proud to provide new and pre-owned Mercedes-Benz parts and accessories, with service to our guests in Arden, Rancho Cordova, Citrus Heights, North Natomas, Elk Grove and the greater Sacramento.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Workmanship
Service Time
Service Communication
Finance Experience
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,815 reviews
April 17, 2019
A Great Team at Mercedes Benz of Sacramento I'm a fan of Mercedes Benz of Sacramento, and my SLC43 AMG is the 15th car my wife and I have purchased from them in the last 16 years. My experience I'm a fan of Mercedes Benz of Sacramento, and my SLC43 AMG is the 15th car my wife and I have purchased from them in the last 16 years. My experience in working with the entire team, from Sales, Customer Support, Finance, Service as well as Parts and Accessories has been consistent and excellent. I highly and willingly recommend this dealership. More
by neilmoore
Verified CustomerEmployees Worked With
John Liu, Jack Manikoth, Michael Marquez, Ken Harland, Cecilia Salgado, Patrick McGarrity, Ken Sammut
April 16, 2019
Always a good experience Every time I go there to get my car serviced the customer service is friendly. The staff are always smiling and my sales guy, John, always comes up to Every time I go there to get my car serviced the customer service is friendly. The staff are always smiling and my sales guy, John, always comes up to me to greet me and asks how I’m enjoying the car. I love the coffee machine they have in the waiting area too! More
by vsonksen
Employees Worked With
John Liu
April 16, 2019
Evcellent service Excellent service great dealer, lots of choice on vehicle sale rep are very friendly and knowledgeable over all great dealer best in town to purchase Excellent service great dealer, lots of choice on vehicle sale rep are very friendly and knowledgeable over all great dealer best in town to purchase a Mercedes-Benz. More
by wingfung
Employees Worked With
John Liu, Julie Garcia, Ahmad Aldarwish
April 16, 2019
People are friendly but... I went in for an oil change and inspection before a long road trip. Oil change was no problem. They performed a subpar inspection though. I went in wi I went in for an oil change and inspection before a long road trip. Oil change was no problem. They performed a subpar inspection though. I went in with low air pressure and a nail in my tire. No mention at all. Even stated on the work request/receipt “check air pressure and adjust as needed.” Makes me wonder what else they missed. On top of that, a known issue with this car is happening to mine. The code is camshaft position sensor, which turns out to be the camshaft adjusters are bad and need to be replaced. Keep in mind this car only has 66k miles on it. $4900 fix for it! I expect something like this from Kia or Honda, but not Mercedes!? More
by TDIERCKS07
Employees Worked With
Jason Harber
April 16, 2019
Fantastic customer service; mechanical service questionable Hi, The customer service is outstanding and the staff very accommodating, however I have brought my vehicle in for the same issue three times and i Hi, The customer service is outstanding and the staff very accommodating, however I have brought my vehicle in for the same issue three times and it appears I will have to bring it in yet again. It has taken up a large amount of my time. More
by cabowey
Employees Worked With
Efrain Vasquez
April 14, 2019
Car was damaged by the service department Our car was damaged by the service dept. kept 12 days. Scratches on the paint in 2 areas, They damaged the door operation, and metal entrance foot pla Our car was damaged by the service dept. kept 12 days. Scratches on the paint in 2 areas, They damaged the door operation, and metal entrance foot plate. Liquid left on the passenger front seat caused it to buckle and left brown spots on the seat. Equipment used inside damaged the door opening. Jason was extremely rude and dishonest. We were given another customers pick up paperwork and told to “ go get the car” Worst customer service. More
by JOANNEDSTILES
Employees Worked With
Jason Harber
April 11, 2019
Service Experiece The experience with Jason Harber and the service department is always of the utmost quality. They always take care of us! Thank You for your awesome The experience with Jason Harber and the service department is always of the utmost quality. They always take care of us! Thank You for your awesome work! More
by EMMA4
Employees Worked With
Jason Harber
April 11, 2019
Excellent Experience The experience is professional and customer focused. Before I went to my service appointment, I sent Efrain Vasquez an email to find out the details o The experience is professional and customer focused. Before I went to my service appointment, I sent Efrain Vasquez an email to find out the details of what to expect for the service visit. Efrain has taken care of me since I purchased the car 4 years ago and he is absolutely my favorite person. He gave me the detailed service information and advised me that he would be off on the day of my appointment but that I would be in good hands with Cecilia Salgado. He was right. Cecilia was wonderful and kept me updated on the vehicle progress through completion. After I paid for my service, I asked her about extended maintenance agreements and she walked me over to an advisor. I appreciated the personal attention. Thank you!! Kindly, Dr. Tyrone Long More
by lposty10
Employees Worked With
Cecilia Salgado, Efrain Vasquez, Efrain Vasquez, Cecilia Salgado
April 10, 2019
The first positive buying experience I've had I have always hated buying a car. Rude and pushy salespeople and endless time to finish the transaction has left me with a distaste for the experience I have always hated buying a car. Rude and pushy salespeople and endless time to finish the transaction has left me with a distaste for the experience and rely on purchasing through internet sales. All that changed when my husband and I went "just to look" at a new A220. We had heard great things about it and wanted to see it. We had been toying with the idea of trading our 2013 Accord. We were approached immediately by a smiling salesman (Abe) who led us to a car. From that moment on we were so pleased with the manner of the salesperson throughout the process that we were amazed that we actually enjoyed the experience. As we drove away in our new A220 we couldn't have been more pleased. And still are. Thank you, Abe. And thank you, Mercedes-Benz of Sacramento! More
by janjer1
Employees Worked With
Abe Belhamra
April 09, 2019
Typical Everyone we talked to were pleasant and not pushy. However, there were a number of instances where the staff was either ignorant or not truthful. Fir Everyone we talked to were pleasant and not pushy. However, there were a number of instances where the staff was either ignorant or not truthful. First salesman said the used car would get new tires second salesman said no. Second salesman said we could get the car within an agreed upon price range, however after returning from lunch we were told the boss said no. Both salesman said we would get one year complete warranty. Finance person said, halfway through signing papers, that the warranty was not available because an airbag replacement was not available. Typical car sales BS not that big of a deal. Sorry I went over the limit More
by Peetie
Employees Worked With
Kevin Franks
