
Mercedes-Benz of Sacramento
Sacramento, CA
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Service Car was done in a timely manner. Everything is great except front windshield wiper sprayer still doesn’t work. I haven’t havd a chance to call back. Car was done in a timely manner. Everything is great except front windshield wiper sprayer still doesn’t work. I haven’t havd a chance to call back. More
Just awesome I very much appreciate your sales team. They helped me to choose the right car, and also helped me to get approved. Thank you very much. I very much appreciate your sales team. They helped me to choose the right car, and also helped me to get approved. Thank you very much. More
The sales team worked really hard to make a deal George worked very hard to put a deal together that I could live with. Everyone at this dealership has excellent customer service skills, from the fro George worked very hard to put a deal together that I could live with. Everyone at this dealership has excellent customer service skills, from the front of the house to the back! More
Went the extra mile I’m disappointed with most service centers these days. Seems like once the sales person does their thing and you buy a car, service and customer satis I’m disappointed with most service centers these days. Seems like once the sales person does their thing and you buy a car, service and customer satisfaction is an afterthought. Not woth these guys though! I had a problem that took a hmwhike to diagnose and get parts for and get fixed. My service advisor made sure I had a loaner for the entire 5 days. Not o oh that, but he and his manager went above and beyond to minimize my financial impact by helping me out with a warrant that had expired very recently. Thanks for going above and beyond and for making sure I was taken care of as far as transportation as to not worry about my commute to work that week. More
Excellen hello, this is nicole, Jack is a excellent. our family will come back for the service. thank you so much. have a good day guys. hello, this is nicole, Jack is a excellent. our family will come back for the service. thank you so much. have a good day guys. More
Thank the best experience of buying a car. I will tell my friends and family that your dealership is no joke. If I could rate your dealership 10 star I will do it in a heart beat.. Thanks Charl I will tell my friends and family that your dealership is no joke. If I could rate your dealership 10 star I will do it in a heart beat.. Thanks Charles Note Thanks Loren Wilson for everything More
Excellent people and easy to work with Steve is absolutely wonderful ,professional, and a real gentleman. We love dealing with Mercedes-Benz of Sacramento, primarily due to Steve and his wo Steve is absolutely wonderful ,professional, and a real gentleman. We love dealing with Mercedes-Benz of Sacramento, primarily due to Steve and his wonderful service. More
Slimy car salesmen that play all the tricks still exist! Buyer beware when it comes to this dealership. It is amazing that when prices are available online, cars can be purchased directly, that we still have Buyer beware when it comes to this dealership. It is amazing that when prices are available online, cars can be purchased directly, that we still have to deal with car salesmen with all the underhanded tricks. Things to watch out for at this dealership: -Price out your car online before going in. We went in looking at a car with a monthly price from online through Mercedes of $414/Mo. We were offered by the manager over $650 per month initially. When we laughed at him, he agreed to bring the price just below $650. When we left and received desperate text to come back, we sent the screen shot of Mercedes online pricing. The response from the salesman Tim, "We never really talked numbers". -Being left in a room for 20+ min at a time. They use this technique constantly. Telling you things like, "This price is so low, I need to get it approved by the guys above me." Every single item of discussion left us in a room waiting for "approval". -Refusing to give a price before you go in. They think this is still a valid way to pressure a person into buying a car, by forcing you to come in person before quoting any pricing. -The line, "my boss is going to yell at me....". Whether it be about the price, the down, needing to make the sale. Both employees constantly talked about being "yelled" at by their general manager. The whole time you felt like the work place was a miserable and hateful place to be. -General manager refuses to talk to you directly. Even though every item has to be discussed with Tim's "manager", the mysterious general manager refused to talk to any customers we saw there. Even at the end and purchasing the car and wanting to compliment Tim on his knowledge of the car itself, we literally saw the manager RUN 3 steps away when we overheard us requesting to talk to the general manager. The other manager kept saying that he was "kinda the boss", unless he needed to get something approved that is. -HOURS of your life wasted! We went in there with a car picked out and a quoted price. And yet we were stuck there for 5 hours having to argue back and forth about a quoted price. -Swapping out the contract on you. We finally came to an agreed upon price with Tim. Then we were sent to a different guy for signing of the financing. When I questioned Tim as to why the price was almost a $100 more than what we verbally agreed, he refused to acknowledge anything and just said, "Well I don't see anything wrong with the contract". Their word and what they say means absolutely nothing. This was definitely the most miserable experience I have ever had a deanship. Constant games between employees, top down issues with training and underhanded sales techniques, flat out lying and refusing to put anything in writing, these guys are the typical slime ball salesman of a dying industry. I would never recommend anyone shop with this dealership and perpetuate this type of toxic environment. More
Concerned that your dealership is simply overwhelmed. I've experienced good service from this dealership over the years. Yet it seems like the current dealership - overall - has lost its focus and isn't c I've experienced good service from this dealership over the years. Yet it seems like the current dealership - overall - has lost its focus and isn't capable of maintaining the high level of service and support that MB customers expect. This dealer needs to get back to the basics. More
Very Good Excellent service advices. Patience in listening charges are nominal. Everytime when I bring the car they were able to diagonse the problem and advice Excellent service advices. Patience in listening charges are nominal. Everytime when I bring the car they were able to diagonse the problem and advice necessary repairs. More