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Mercedes-Benz of Sacramento

Sacramento, CA

3.8
2,815 Reviews
Mercedes-Benz of Sacramento is a “Golden Rule” company. We dedicate ourselves to world class customer service in an environment of trust, dignity and fun! It is our mission to provide every driver who comes in not only as a customer, but as if you were a guest of a five-star hotel. At Mercedes-Benz of Sacramento we’re here to help you. As your local luxury Mercedes-Benz auto dealer, Mercedes-Benz of ...
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1810 Howe Ave

Sacramento, CA

95825

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Showing 2,815 reviews

April 07, 2019

Service Car was done in a timely manner. Everything is great except front windshield wiper sprayer still doesn’t work. I haven’t havd a chance to call back. More

by akyuzon
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jason Harber
Apr 08, 2019 -

Mercedes-Benz of Sacramento responded

Thank you for the feedback. We'd be happy to check the windshield wiper spray again. You can schedule an appointment by calling 916 924-8000 or you can schedule online at mbofsac.com

April 05, 2019

Just awesome I very much appreciate your sales team. They helped me to choose the right car, and also helped me to get approved. Thank you very much. More

by golzar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Lonchar, Ahmad Aldarwish, Greg Ranslow, Will Padilla
Apr 08, 2019 -

Mercedes-Benz of Sacramento responded

Thank you for the feedback. We're happy to know you found the best vehicle for your needs. Congratulations on your beautiful new Mercedes Benz!

April 03, 2019

The sales team worked really hard to make a deal George worked very hard to put a deal together that I could live with. Everyone at this dealership has excellent customer service skills, from the fro More

by MAGGIEFERRARI2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Harber, Michael Marquez, George Grinzewitsch III
Apr 03, 2019 -

Mercedes-Benz of Sacramento responded

Thank you for the feedback recognizing George and our sales team's efforts to provide you with the best service possible. We appreciate your business and hope you're enjoying your beautiful new Mercedes Benz!

April 03, 2019

Went the extra mile I’m disappointed with most service centers these days. Seems like once the sales person does their thing and you buy a car, service and customer satis More

by SKIGLOO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Brown, Dave Rose
Apr 03, 2019 -

Mercedes-Benz of Sacramento responded

Our goal is your complete satisfaction and we're happy to know we've earned 5 stars! We sincerely appreciate your business and will be happy to help you in the future.

April 03, 2019

Excellen hello, this is nicole, Jack is a excellent. our family will come back for the service. thank you so much. have a good day guys. More

by NICOLEZENG92
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Manikoth
Apr 03, 2019 -

Mercedes-Benz of Sacramento responded

Nicole, Thanks for the feedback. We're happy to know that Jack and our service team earned 5 stars!

March 30, 2019

Thank the best experience of buying a car. I will tell my friends and family that your dealership is no joke. If I could rate your dealership 10 star I will do it in a heart beat.. Thanks Charl More

by primerautoglass
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Loren Wilson
Apr 02, 2019 -

Mercedes-Benz of Sacramento responded

Thanks for the recommendation! We're lucky to have Loren and his expertise to help our customers with their Sprinter needs. We'll be happy to help you in the future~

March 28, 2019

Excellent people and easy to work with Steve is absolutely wonderful ,professional, and a real gentleman. We love dealing with Mercedes-Benz of Sacramento, primarily due to Steve and his wo More

by rmehta1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Tracy
Mar 28, 2019 -

Mercedes-Benz of Sacramento responded

Thank you for taking the time to recognize Steve and his efforts to provide the best service possible. We sincerely appreciate you business and look forward to helping you in the future.

March 27, 2019

Slimy car salesmen that play all the tricks still exist! Buyer beware when it comes to this dealership. It is amazing that when prices are available online, cars can be purchased directly, that we still have More

by nyorton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tim Snider
Mar 29, 2019 -

Mercedes-Benz of Sacramento responded

Thank you for your feedback. Constructive criticism is always helpful so we can make the changes and improvements necessary to provide the best service possible. We sincerely apologize that your experience with Mercedes Benz of Sacramento was anything less than completely satisfactory.

March 26, 2019

Concerned that your dealership is simply overwhelmed. I've experienced good service from this dealership over the years. Yet it seems like the current dealership - overall - has lost its focus and isn't c More

by Matt Vogt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Steve Tracy
Mar 29, 2019 -

Mercedes-Benz of Sacramento responded

Thank you for the feedback, Matt. It is always our goal to provide our customers with the best service possible, and we apologize that has not been the case. If you'd like to contact us with more information, we'd be happy to address your concerns. We truly value your business and hope we have the opportunity in the future to provide you with the level of service our customers expect and deserve. Lisa Brown lbrown@vonhousen.com

More
March 25, 2019

Very Good Excellent service advices. Patience in listening charges are nominal. Everytime when I bring the car they were able to diagonse the problem and advice More

by lakram58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Gallagher, Alyssa Luevano, Jasmine Bartolome
Mar 27, 2019 -

Mercedes-Benz of Sacramento responded

Thanks for taking the time to recognize our team with a 5 star review!

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