Mercedes-Benz of Sacramento

Micheal followed up with Lisa and they solved all the issue. I was disappointed at Mercedes service but Lisa and Micheal followed up and he solve all the issues. Thank you I appreciate all their hard work. I was disappointed at Mercedes service but Lisa and Micheal followed up and he solve all the issues. Thank you I appreciate all their hard work. More

Sales experience very positive The sales experience was professional and timely. Brett was very flexible and we reviewed various buying and leasing scenarios. Additionally, we live The sales experience was professional and timely. Brett was very flexible and we reviewed various buying and leasing scenarios. Additionally, we live nearly 3 hours away and the car was delivered to us. More

Great Service The level of customer service was excellent. My overall experience was spectacular and mind blowing. I will recommend this location to family and frie The level of customer service was excellent. My overall experience was spectacular and mind blowing. I will recommend this location to family and friends. Thanks More

Poor service has been a constant in my experience with them Where to begin? Problems with the transmission on my brand new Sprinter. Service found that everything was in fact perfect. Since then I've had the Where to begin? Problems with the transmission on my brand new Sprinter. Service found that everything was in fact perfect. Since then I've had the same problem again. Requested that service find the source of a ticking sound while the vehicle was moving slowly. Told me they couldn't hear it. Funny; I can. Needed a small tailpipe repair. Called ahead to make sure that the dealership would do this on a Sprinter-based Winnebago Era motorhome. I was assured on the phone that they would. "We work on these all the time." Was assured by the service writer when I dropped the vehicle off that they'd take care of it. A day went by. Then I was called and told that the dealership would not work on the exhaust system since it was "after market." Or how about the time I took a Mercedes sedan for the normal maintenance, which of course includes oil and filter change. When I picked the car up I as told that they didn't replace the filter because they didn't have any in stock. Gee. I can think of several places where someone might be able to get a Mercedes oil filter on short notice. So, no. I would not recommend this dealership to anyone, and have decided never to go back. More

lease It took a little longer than I would have liked and I didnt like the going back and forth and coming back with another option. It took a little longer than I would have liked and I didnt like the going back and forth and coming back with another option. More

Great experience Great customer service A-1. On time everything was I order fixed and running in tip top condition. I even appreciate the car beening washed and vacuum Great customer service A-1. On time everything was I order fixed and running in tip top condition. I even appreciate the car beening washed and vacuumed. More

A Job Well Done The service was done in a timely manner and we were kept well informed as to the progress of the work. I give the service department an A+. The service was done in a timely manner and we were kept well informed as to the progress of the work. I give the service department an A+. More

Service was quick and my car was returned clean. Everyone I dealt with was very courteous and friendly. I liked the new waiting area. Comfortable seats! and my car was returned clean. Everyone I dealt with was very courteous and friendly. I liked the new waiting area. Comfortable seats! More

Service with Jack The entire service department at Mercedes Benz of Sacramento is phenomenal. Jack Manikoth always delivers first class service. He takes the time to th The entire service department at Mercedes Benz of Sacramento is phenomenal. Jack Manikoth always delivers first class service. He takes the time to thoroughly discuss everything that has been done to our car, upcoming maintenance, or suggestions on what our options are. I feel super comfortable talking with him and know he is extremely trustworthy! More