Mercedes-Benz of Sacramento

Cant even get a call back After getting our customers mercedes repaired, our customer called and said she is missing the tow cap and i have called numerous of times and left pl After getting our customers mercedes repaired, our customer called and said she is missing the tow cap and i have called numerous of times and left plenty of voicemails for michael to call me back and also left several messages with the secretary to relay the message to him. seems like everytime i call the secretary says hes with a customer or on the other line or is at lunch. I definitely wont be bringing any of my customers vehicles back here again. More

Consistently very good service My long-time experience with the service provided by Mercedes-Benz of Sacramento is consistently very thorough, efficient and friendly -- this time ar My long-time experience with the service provided by Mercedes-Benz of Sacramento is consistently very thorough, efficient and friendly -- this time around was no exception. More

Fabulous experience Thank you for the Fabulous service on my recent purchase. It was a great experience from the beginning to the end. I would recommend to everyone. Thank you for the Fabulous service on my recent purchase. It was a great experience from the beginning to the end. I would recommend to everyone. More

Serpentine Belt Successful changed the serpentine belt in my W211 E63 AMG within a timely manner. I even got a complimentary SiriusXM trial for getting my service don Successful changed the serpentine belt in my W211 E63 AMG within a timely manner. I even got a complimentary SiriusXM trial for getting my service done at the dealership. More

Happy with final product. Sales experience needs improvement We purchased a 2019 CLS 53 AMG and upon delivery found many paint flaws that detail would not improve. These flaws should have been noticed in the pre We purchased a 2019 CLS 53 AMG and upon delivery found many paint flaws that detail would not improve. These flaws should have been noticed in the pre delivery detail. I was told all dark cars have similar flaws. Why are they on the show room? Certainly not what I would expect from the MBZ brand. After leaving the dealership very disappointed we decided to purchase a Audi A7, then we got a call from MBZ saying they located the exact car we were looking for. We were given a delivery date twice each not met. We were then told the car had arrived we could come inspect it but would not be able to take delivery since the pre delivery inspection had not yet been done. We were inspecting the car and found out it had been inspected at the dealership it was previously delivered to and we would be able to take delivery. We paid cash for the car and drove it away. The support staff was excellent (Zach Sutter) patient and very knowledgeable. When we asked about turning in a survey, which we had not yet received, we were told if for any reason it cant be all 10s don't turn one in at all. When we asked for a survey to be emailed to us we were told a duplicate survey could not be sent. We then called main office and explained the situation. The contact person remembered us and promptly sent us a survey. I could deeper into communication problems but I think this is enough. So far we are very happy with the car and hope that our experience with your service department will be satisfactory. It has been excellent in the past with the service on our MBZ sprinter. More

Mercedes sensor alert check Service was excellent. Thank you for all that you do to make your customers feel welcome and address changing needs that my be associated with an over Service was excellent. Thank you for all that you do to make your customers feel welcome and address changing needs that my be associated with an overnight service visit. More

Service They were awesome and very helpful and amazingly knowledgeable . I enjoy visiting the service department and talking to the staff. I think this servic They were awesome and very helpful and amazingly knowledgeable . I enjoy visiting the service department and talking to the staff. I think this service department maybe the service department I have ever worked with and believe I have worked with a lot of them. More

Expectations Met! MB team in Sac was very professional and accommodating, they were able to resolve my concerns in a prompt manner and made my experience enjoyable. MB team in Sac was very professional and accommodating, they were able to resolve my concerns in a prompt manner and made my experience enjoyable. More

Thank you MB of Sac has always done right by me, even though my car was not purchased there. I thought this would be true across the board, unfortunately I foun MB of Sac has always done right by me, even though my car was not purchased there. I thought this would be true across the board, unfortunately I found this to not be the case. I was recently in the Bay Area when my check engine light came on, so I drove immediately to MB Pleasanton, where they were unconcerned with helping me; I might as well have pulled in there with a Saturn. From their waiting room I phoned MB Sac, immediately spoke with the service department and by the time I got off the phone I felt relieved, appreciated, understood and well taken care of. Thankfully I got home with no issues, made it to the appt MB Sac had immediately scheduled for me, and my beloved car is fine. Being kind and respectful does not take much effort, yet that’s not the experience I had in Pleasanton (oh, the irony). It is, however, exactly how I’m treated every time at MB Sac. I guess they’ve spoiled me for other dealerships, and that’s perfectly fine with me; I’ll not go anywhere else. Thank you Mercedes Benz of Sacramento, thank you Jason and Lisa, and all of the other people who’s names I can’t recall. Thank you for always being knowledgeable, respectful, helpful, and, well, pleasant. More

Very helpful We have worked with Michael for years and we believe he is extremely trustworthy. We have had many issues with our Benz and every time he always been We have worked with Michael for years and we believe he is extremely trustworthy. We have had many issues with our Benz and every time he always been honest and tries to steer us in the best direction More