Mercedes-Benz of Sacramento

Excellent! Patrick McGarrity is our service rep - he's awesome to work with; excellent overall customer service every time we bring the car in for service. We r Patrick McGarrity is our service rep - he's awesome to work with; excellent overall customer service every time we bring the car in for service. We really appreciate the extra lengths Patrick goes to make our experience at the service center positive! More

Bargaining was little hard. Expert sales people. Be very careful when bargaining on price. Will not lower the price even a cent and getting mad about it. Very bad customer servic Expert sales people. Be very careful when bargaining on price. Will not lower the price even a cent and getting mad about it. Very bad customer service. More

Best service ever!!! From the time I drove in, I felt welcomed. Service was quick. There was a door greeter who opened the door for me. Every was smiling. A nice environm From the time I drove in, I felt welcomed. Service was quick. There was a door greeter who opened the door for me. Every was smiling. A nice environment. More

Horrible customer service Purchased a beautiful 2016 CLA 250. The cocoa brown color is rare and hard to find I was told. I thought the car was beautiful until I brought it in o Purchased a beautiful 2016 CLA 250. The cocoa brown color is rare and hard to find I was told. I thought the car was beautiful until I brought it in one day for service at another Mercedes Benz location and they ask when the car was wrecked. What do you mean wrecked? I purchased a certified pre-owned vehicle with 8k miles. Only the dealership owned this car before me. Well they informed me that whoever fixed it did a horrible job and when they repainted the entire bumper and had over spray on the rest of the car. Can’t be. I have a perfect car fax and it was inspected by Mercedes and certified. Even the paint is certified per Mercedes. Well I have been there to the Sacrament location 3 times. They will not return any phone calls. When they get there the tell me they are going to call the other Mercedes dealership but never call. I am disabled and they are putting me through this. As always the purchase is wonderful, but after you leave the lot beware. Even when you have another Mercedes dealership trying to asking you and are backing you claims, these guys are just heartless I wouldn’t trust these people. Mercedes Benz about two years old and the paint is peaking off the entire car. They have to do better than this. More

Best Dealership and service center ever! This is our first time buying car from Mercedes Benz dealership, great experience! The guest area is very comfortable. The service department well man This is our first time buying car from Mercedes Benz dealership, great experience! The guest area is very comfortable. The service department well managed even with lots customers . Will sure recommend to others! More

BEST SERVICE FOR MB IN THE AREA Absolutely the most professional and respectful of your time service center I have ever visited, and no over selling or pressure from staff. All aroun Absolutely the most professional and respectful of your time service center I have ever visited, and no over selling or pressure from staff. All around great SERVICE the way its suppose to be. THANK YOU MERCEDES BENZ OF SACRAMENTO More

yearly service with brake replacement. good experience, i was told by Efrain i needed brake replacement after i told him i knew the were wore out, he confirmed it, told me the cost, and i t good experience, i was told by Efrain i needed brake replacement after i told him i knew the were wore out, he confirmed it, told me the cost, and i told him to go ahead with it. He was courteous and friendly. good experience with him and your other dealership personnel!! More

The best service If we were ever to have a bad experience at Mercedes-Benz of Sacramento they would jump through hoops to make sure we left happy. Michael Gallagher i If we were ever to have a bad experience at Mercedes-Benz of Sacramento they would jump through hoops to make sure we left happy. Michael Gallagher is a total professional and follows up on every question we have. Even if we don't ask he makes sure we have a vehicles to drive during our services. More

Great People; Rushed Service The sales team is pretty great. As a Mercedes-Benz owner that has taken my vehicle all around the continental United States on many cross country trip The sales team is pretty great. As a Mercedes-Benz owner that has taken my vehicle all around the continental United States on many cross country trips, I can honestly say that I’ve had the pleasure of experiencing a variety of dealerships and their sales+service teams. As for the service team, it seems to me like they are way too busy or just don’t care. The wonderful young ladies (and men) that check you in are exceptional. The service advisors, however, are not. It takes many days for them to return your calls and assess the situation. If you tell them you want something done on the vehicle and are willing to pay for that service, they should do it; not try to convince you otherwise. When a service provider gives you information about your vehicle without even looking at it first is when I really start to question the service and raise some red flags. They hardly ever take the necessary care expected in cleaning the interior of your vehicle; I strongly believe that one must double check everything (with pictures, mind you), before dropping the vehicle off and upon picking it up. Every time I get service at that location, I can’t help but feeling that they want you in and out as quick as possible without regard to the quality of the job... Quality being what one would expect to be of utmost importance and any and ALL Mercedes-Benz dealerships. More