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Mercedes-Benz of Sacramento
Sacramento, CA
2,816 Reviews
Mercedes-Benz of Sacramento is a “Golden Rule” company. We dedicate ourselves to world class customer service in an environment of trust, dignity and fun! It is our mission to provide every driver who comes in not only as a customer, but as if you were a guest of a five-star hotel. At Mercedes-Benz of Sacramento we’re here to help you.
As your local luxury Mercedes-Benz auto dealer, Mercedes-Benz of Sacramento, is proud to provide new and pre-owned Mercedes-Benz parts and accessories, with service to our guests in Arden, Rancho Cordova, Citrus Heights, North Natomas, Elk Grove and the greater Sacramento.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,816 reviews
November 01, 2018
Excellent! Patrick McGarrity is our service rep - he's awesome to work with; excellent overall customer service every time we bring the car in for service. We r Patrick McGarrity is our service rep - he's awesome to work with; excellent overall customer service every time we bring the car in for service. We really appreciate the extra lengths Patrick goes to make our experience at the service center positive! More
by CM0
Verified CustomerEmployees Worked With
Patrick McGarrity
November 01, 2018
best service for my car I want to thank for the fast and good service, service my car! I have a few cars that belong to me and my family members, and we are all happy to prov I want to thank for the fast and good service, service my car! I have a few cars that belong to me and my family members, and we are all happy to provide them for servicing your experienced and attentive employees.I hope in the future to contact you! More
by PAVELKIBUKEVICH
Employees Worked With
Cecilia Salgado, Loren Wilson, Mike Gallagher, Jon Sutherland, Kevin Franks, Aaron Thetford
October 30, 2018
Best service ever!!! From the time I drove in, I felt welcomed. Service was quick. There was a door greeter who opened the door for me. Every was smiling. A nice environm From the time I drove in, I felt welcomed. Service was quick. There was a door greeter who opened the door for me. Every was smiling. A nice environment. More
by LEAHPEARS111
Employees Worked With
I don’t remember.
October 30, 2018
Bargaining was little hard. Expert sales people. Be very careful when bargaining on price. Will not lower the price even a cent and getting mad about it. Very bad customer servic Expert sales people. Be very careful when bargaining on price. Will not lower the price even a cent and getting mad about it. Very bad customer service. More
by anonymous
Employees Worked With
Brian Lonchar, Ahmad Aldarwish, Rudy Castillo, Kevin Franks
October 25, 2018
Horrible customer service Purchased a beautiful 2016 CLA 250. The cocoa brown color is rare and hard to find I was told. I thought the car was beautiful until I brought it in o Purchased a beautiful 2016 CLA 250. The cocoa brown color is rare and hard to find I was told. I thought the car was beautiful until I brought it in one day for service at another Mercedes Benz location and they ask when the car was wrecked. What do you mean wrecked? I purchased a certified pre-owned vehicle with 8k miles. Only the dealership owned this car before me. Well they informed me that whoever fixed it did a horrible job and when they repainted the entire bumper and had over spray on the rest of the car. Can’t be. I have a perfect car fax and it was inspected by Mercedes and certified. Even the paint is certified per Mercedes. Well I have been there to the Sacrament location 3 times. They will not return any phone calls. When they get there the tell me they are going to call the other Mercedes dealership but never call. I am disabled and they are putting me through this. As always the purchase is wonderful, but after you leave the lot beware. Even when you have another Mercedes dealership trying to asking you and are backing you claims, these guys are just heartless I wouldn’t trust these people. Mercedes Benz about two years old and the paint is peaking off the entire car. They have to do better than this. More
by Ljc
Employees Worked With
Tim Snider, Brian Lonchar
October 25, 2018
Best Dealership and service center ever! This is our first time buying car from Mercedes Benz dealership, great experience! The guest area is very comfortable. The service department well man This is our first time buying car from Mercedes Benz dealership, great experience! The guest area is very comfortable. The service department well managed even with lots customers . Will sure recommend to others! More
by fatwhale77
Employees Worked With
John Liu, Zach Sutter
October 25, 2018
BEST SERVICE FOR MB IN THE AREA Absolutely the most professional and respectful of your time service center I have ever visited, and no over selling or pressure from staff. All aroun Absolutely the most professional and respectful of your time service center I have ever visited, and no over selling or pressure from staff. All around great SERVICE the way its suppose to be. THANK YOU MERCEDES BENZ OF SACRAMENTO More
by cgorman2
Employees Worked With
Jack Manikoth, Efrain Vasquez, Jason Harber, Mike Gallagher
October 23, 2018
Lousy service! My vehicle was in for the second recommended service. We drove 150 miles one way for this appointment. We were told the GLS 550 needed new tires becau My vehicle was in for the second recommended service. We drove 150 miles one way for this appointment. We were told the GLS 550 needed new tires because they were starting to “wear” - with only 17,000 miles! The tires were not in stock and we were given the runaround regarding when they would arrive. We left the vehicle overnight and late into the next day. We were not told the tires had thread showing on the inside. They did not have the tires at this point either. We left without new tires in an unsafe vehicle. When we returned home, the vehicle began leaking oil in the garage. We will never return to this service department! Lousy service, poor workmanship, and lacking in straightforwardness. More
by Victoria550
Employees Worked With
Efrain Vasquez
October 22, 2018
yearly service with brake replacement. good experience, i was told by Efrain i needed brake replacement after i told him i knew the were wore out, he confirmed it, told me the cost, and i t good experience, i was told by Efrain i needed brake replacement after i told him i knew the were wore out, he confirmed it, told me the cost, and i told him to go ahead with it. He was courteous and friendly. good experience with him and your other dealership personnel!! More
by RLGUIL
Employees Worked With
Efrain Vasquez
October 20, 2018
The best service If we were ever to have a bad experience at Mercedes-Benz of Sacramento they would jump through hoops to make sure we left happy. Michael Gallagher i If we were ever to have a bad experience at Mercedes-Benz of Sacramento they would jump through hoops to make sure we left happy. Michael Gallagher is a total professional and follows up on every question we have. Even if we don't ask he makes sure we have a vehicles to drive during our services. More
by GAILCOLEMAN
Employees Worked With
Mike Gallagher
