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Mercedes-Benz of Sacramento
Sacramento, CA
2,815 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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October 12, 2018
Customer Service If a business attends to there customer service, I believe people are willing to overlook some delays etc Jack is a great first step in starting the o If a business attends to there customer service, I believe people are willing to overlook some delays etc Jack is a great first step in starting the overall experience at the dealership. He kept me posted while it was being serviced and answered my questions. I would certainly recommend him and Mercedes of Sac anytime. More
by Raydiazins
Verified CustomerEmployees Worked With
Jack Manikoth
October 11, 2018
Knowledgeable, friendly, easy to talk to, honest,. My rating is the truth I would highly recommend the staff and company. Plus driving a Mercedes is my favorite car. Thank you for your help. My rating is the truth I would highly recommend the staff and company. Plus driving a Mercedes is my favorite car. Thank you for your help. More
by mizmarlenej
Employees Worked With
Jason Harber, Lisa Brown., Lisa Brown, Jason Harber
October 09, 2018
Horrible service experience He seemed condescending and I got bad customer service ... waiting over 3 hours for a job he said would take 1.5 hours. He continued to tell me the ca He seemed condescending and I got bad customer service ... waiting over 3 hours for a job he said would take 1.5 hours. He continued to tell me the car would be tight out but apparently never really checked on it. I need further service but will refuse to work with him. More
by COPPEROWL
Employees Worked With
Mike Gallagher
October 09, 2018
Service not what it used to be Have been a client since I purchased my car at this dealership eleven years ago and before with another Mercedes. Prices keep escalating. Lost confid Have been a client since I purchased my car at this dealership eleven years ago and before with another Mercedes. Prices keep escalating. Lost confidence in workmanship and thoroughness of checkups. Don’t feel the “customer care” that there used to be. More
by MULLERD
Employees Worked With
Mike Gallagher
October 08, 2018
Engine fix Doesn't look the fix done to my car is done 100%, i still have the problem existing after spending huge $$$$. i would appreciate if you guys can fix i Doesn't look the fix done to my car is done 100%, i still have the problem existing after spending huge $$$$. i would appreciate if you guys can fix it 100% More
by VIJAYKIRAN14
Employees Worked With
Jason Harber
October 08, 2018
September Service You did a great job by the entire team! Jon was ever the professional. I would recommend your services to all my friends that own a Mercedes. You did a great job by the entire team! Jon was ever the professional. I would recommend your services to all my friends that own a Mercedes. More
by johnhaynes888
Employees Worked With
Jon Sutherland
October 05, 2018
Service Wonderful dealership excellent customer service and just a friendly place I would recommend everyone to buy a Mercedes Benz of Sacramento Jason very n Wonderful dealership excellent customer service and just a friendly place I would recommend everyone to buy a Mercedes Benz of Sacramento Jason very nice kept me informed of the repair process More
by LKB91650
Employees Worked With
Jason Harber
October 04, 2018
Service is great. If you ask questions you can make informed decisions and this service department will take good care of you. The sales and finance staff could take a If you ask questions you can make informed decisions and this service department will take good care of you. The sales and finance staff could take a lesson or two from the service folks. More
by CALLE
Employees Worked With
Efrain Vasquez, Mike Gallagher, Alyssa Luevano
October 02, 2018
good customer service I wished that I just worked with Patrick because I could rate the dealership with five stars. If it wasn't for him I would rate it 2 stars...because I wished that I just worked with Patrick because I could rate the dealership with five stars. If it wasn't for him I would rate it 2 stars...because I really had a very unpleasant experience with another employee who didn't returned my calls and he never followed up with my appointments. When I mentioned that I purchased another year an extended warranty on my car for which I paid $106,000.00 he said they were not supposed to extend the warranty because the repairs will cost alot and the engine is so heavy and the mounts on the car will go bad...even if you think like that you do not tell to your customers... Instead Patrick is a very soft and pleasant person and it is a pleasure to do business with him... I will go back to do all the service on my car. Thanks for doing your jon right which is not very common theese days, More
by johnbellagio
Employees Worked With
Patrick McGarrity
October 02, 2018
Didn’t even look at my car and tried to sell me $4k worth of Brought my car in with a complaint of a noise. They called me and said the fix is a costly one at nearly $4,000. I just bought this car. So I asked Brought my car in with a complaint of a noise. They called me and said the fix is a costly one at nearly $4,000. I just bought this car. So I asked for some time to think about it. They did give me a loaner and allowed me to keep it a few days. After thinking it over I decided to pick up my vehicle. I was told it needed the camshaft adjusters replaced at minimum as well as a brake fluid service and the front tires need to be replaced. After paying the $190.00 for the diagnostic I looked at the repair order and after reviewing it I had some questions. The tech marked the brake fluid good. Also the front tires were recently replaced within the last 3 months. The repair order also reads they removed the valve cover to verify the camshaft adjusters were bad. After looking at the valve cover it was very apparent the valve cover had never been touched let alone removed. All of this was documented by Scott Baylis I’m very disappointed and I feel like I’ve been lied to. Someone needs to make this right!!! More
by ROBERT.85.SHIELDS
Employees Worked With
Patrick McGarrity
