Mercedes-Benz of Sacramento

Service Unworthy of the Mercedes Brand I'm shocked at all the five star reviews here. I've had bad experiences here before, but this is the first time I've ever taken time out of my day t I'm shocked at all the five star reviews here. I've had bad experiences here before, but this is the first time I've ever taken time out of my day to rant about it. The experience I had was horrible. The customer service is rude, and condescension is apparently their specialty. My car was in for service. I was waiting and wanted to ask about some of the rims that are displayed on the wall in the customer lounge. What I received from the individual that pretended to help me was resistance, condescension, unsolicited opinion and negativity. I used to suffer from the naïve idea that salespeople are supposed to make sure the deal gets done. This lady went out of her way to kill the deal. I got the impression that she did not want to give me the information I was requesting. In addition, she directly and critically questioned me in front of other customers Bottom line: go there if you must, but don't ask anyone any questions and certainly don't expect them to show you any courtesy while you ask about spending money in their business. In fact, be ready to justify yourself if you dare ask for any information! More

ck enjine light fixed and other i'm only giving the rating to the service center which did a wonderful job but your salesman that was assigned to me really sucked. I took the time t i'm only giving the rating to the service center which did a wonderful job but your salesman that was assigned to me really sucked. I took the time to let him know what I was looking for and the price range he didn't seem interested in thinking I must have been crazy. but the crazy person (me) found a newer car at another Mercedes dealership for the price range I wanted. Not once did he touch base with me telling me i'm looking for you or I haven't found anything. no phone contact whatsoever. I ended up getting the payment I wanted and even bought an extra 2 years warranty. this is my 3rd Mercedes I was just disappointed in the salesman not reaching out. his last name was Liu I threw his card away thinking i'm the customer why should I call him they get a commission for the sales. just my opinion. More

Excellent service I like the service at Mercedes Benz Sacramento. Service representative was friendly and knowledgeable. It takes less time than in other dealerships t I like the service at Mercedes Benz Sacramento. Service representative was friendly and knowledgeable. It takes less time than in other dealerships that we had experience with. Overall experience is positive. More

Service Very kind and welcoming people. I was able to speak with a Ms. Salgado regarding a concern and it was explained. I liked the way it was handled. Very kind and welcoming people. I was able to speak with a Ms. Salgado regarding a concern and it was explained. I liked the way it was handled. More

Great!! Wonderful experience, was impressed with the check in procedure for service and the timeliness. All the people seem to be happy and where extremely Wonderful experience, was impressed with the check in procedure for service and the timeliness. All the people seem to be happy and where extremely courteous and helpful More

Very satisfied Leon made this transaction easy and comfortable. We did not feel rushed, or pushed into anything. His personally is great. I would return to this deal Leon made this transaction easy and comfortable. We did not feel rushed, or pushed into anything. His personally is great. I would return to this dealership for my next purchase More

Exceeded Expectations I dread shopping for a car. As the experience is typically stressful. This time I was happily surprised by how easy it was. Kevin and Travis provided I dread shopping for a car. As the experience is typically stressful. This time I was happily surprised by how easy it was. Kevin and Travis provided excellent service. I actually enjoyed the experience this time... both were personalsble , patient and professional. Thanks guys for everything! More

windshield replacement Quality work, timely repair and no complaints. I was able to drop off early and the process of picking up, paying and moving on was easy. Quality work, timely repair and no complaints. I was able to drop off early and the process of picking up, paying and moving on was easy. More

Nice Routine Service I had a good service experience at the Sacramento Mercedes Benz dealership with Patrick McGarrity. My daughter and I also spoke with Thomas Lee i I had a good service experience at the Sacramento Mercedes Benz dealership with Patrick McGarrity. My daughter and I also spoke with Thomas Lee in Sales, who is very knowledgeable, honest, and extremely nice. He took the time to meet with my daughter and explain what's need to purchase a new or pre-owned Mercedes-Benz. I'm grateful and appreciate his time. More