Mercedes-Benz of Sacramento

Service employees are working in temporary quarters The dealership is working in temporary quarters since the service department closed because of a fire that apparently is still under investigation aft The dealership is working in temporary quarters since the service department closed because of a fire that apparently is still under investigation after a year. More

Trust your car to MBZ Sacramento Jon was very prompt in letting me know my car service was complete. He reviewed the work completed with me and made sure my car was washed before it w Jon was very prompt in letting me know my car service was complete. He reviewed the work completed with me and made sure my car was washed before it was returned to me. More

Awesome! We have been customers of Mercedes Benz of Sacramento for over 40 years. What we Love most is that it is a family owned business and that they care a We have been customers of Mercedes Benz of Sacramento for over 40 years. What we Love most is that it is a family owned business and that they care about each customer. Mercedes Benz of Sacramento is a family! Their service department is Excellent. They work so hard to always give the Best service. Jason Harber and Efrain Vasquez are the service representatives we use the most and they are exceptional. They always make sure our experience is the best. Additionally, if they are not there, one of the other service representatives always steps in to make sure all goes well. We recently purchased two new cars. We used Tim Snyder and he is Awesome. If you want to purchase a car he is the one to see. He is one of the best and most thorough sales representatives we have ever worked with. Keep up the Great work Mercedes!!! More

smart car recall notice I had a recall notice for my smart car. I believe this is the 2nd time I've had service at Mercedes-Benz of Sacramento. I live in the Bay Area so ha I had a recall notice for my smart car. I believe this is the 2nd time I've had service at Mercedes-Benz of Sacramento. I live in the Bay Area so have a mechanic who keeps my smart car going. But, for recalls, I have to go to an authorized dealer. Mercedes-Benz of Sacramento has given me excellent service and the people are friendly. I drive to Sacramento rather than driving to San Francisco and have don't regret that choice at all. More

Great Service I am very pleased with the service of the entire staff especially Efrain Vasquez. I have always received a fair price for the work performed. I am very pleased with the service of the entire staff especially Efrain Vasquez. I have always received a fair price for the work performed. More

Great experience I had my car serviced multiple times here and they did a great job. They work above and beyond my expectations because every time they did maintenance I had my car serviced multiple times here and they did a great job. They work above and beyond my expectations because every time they did maintenance work, they also cleaned my car inside and outside. Normally I did not really care about how my car looked, but after I got my car, I was like, “wow, these people reallly know what they are doing and they are good at it.” Highly recommended. More

My service on my mercedes Service was great! Everyone was professional. Waiting room was very clean and employees were very professional. Although their building caught on fire Service was great! Everyone was professional. Waiting room was very clean and employees were very professional. Although their building caught on fire they were able to make great use of portables. More

Much better,than the past. I was impressed with the follow up by Jason Harber. He offered to take my car in order to diagnose the strange sound. Holding. Off for now as it se I was impressed with the follow up by Jason Harber. He offered to take my car in order to diagnose the strange sound. Holding. Off for now as it seems to have abated. More

Horrible Service I took my car in for its first 10k service they informed me of a recall which is understandable so I left my car for the day. When I picked it up they I took my car in for its first 10k service they informed me of a recall which is understandable so I left my car for the day. When I picked it up they said there was a belt that was fraying and needed to be replaced they could order parts and asked me to bring it in the next day for replacement. I agreed and brought my car in the next day. Things were fine until a couple days after I drove my vehicle out of town and my car began overheating. I called the dealership and the advisor I had been working with was off and because it was a Saturday they were sort advisors and no one was able to answer the phone. I explained that I was on the side of the freeway on the side of the rode and hour and a half away with my car overheating when my car was fine two days ago. She asked what I had come in for. I advised my service, a recall and belt replacement. She immediately responded that my car wouldn’t be overheating because of that. That’s the last thing you should tell a customer stranded just 2 days after having repairs done. I asked to leave a message for the advisor on duty and to explain the situation I was in. I received no call back and was forced to have my vehicle towed to a different Mercedes dealership. The other dealership called me early Monday morning to let me know they received my vehicle and would begin diagnostic. Sacramento called me back Monday afternoon regarding the message left Saturday afternoon. Too little too late. She half apologized and promised to follow up with me the next day. That never happened I haven’t heard from her until she sent me an emails requesting to help her with a service survey needing a perfect score. Needless to say she didn’t receive a perfect score considering I was upset about the situation especially when the other dealership explained that the belt that had just been replaced had come loose and also impacted my air conditioner. My car was there for a week for repairs. I will not be returning for service at the Sacramento dealership instead I will have to make the long drive to Stockton but at least I know my car will be serviced correctly the first time. More