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Mercedes-Benz of Sacramento
Sacramento, CA
2,817 Reviews
Mercedes-Benz of Sacramento is a “Golden Rule” company. We dedicate ourselves to world class customer service in an environment of trust, dignity and fun! It is our mission to provide every driver who comes in not only as a customer, but as if you were a guest of a five-star hotel. At Mercedes-Benz of Sacramento we’re here to help you.
As your local luxury Mercedes-Benz auto dealer, Mercedes-Benz of Sacramento, is proud to provide new and pre-owned Mercedes-Benz parts and accessories, with service to our guests in Arden, Rancho Cordova, Citrus Heights, North Natomas, Elk Grove and the greater Sacramento.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,817 reviews
Verified Customer
July 20, 2022
Mercedes Benz cannot find the parts for my car. 1998 ML 320. My car is in good running condition, but it seems like I have to get rid of it because they could not find a replacement part. I always 1998 ML 320. My car is in good running condition, but it seems like I have to get rid of it because they could not find a replacement part. I always thought that if I take a Mercedes-Benz to a dealership that they will have a part. More
by LIFESCAPE99
Employees Worked With
Efrain Vasquez
July 19, 2022
This dealership is very friendly and works hard to ensure the customer happiness. They went above and beyond to make sure I was satisfied with my new purchase. the customer happiness. They went above and beyond to make sure I was satisfied with my new purchase. More
by lshl
Employees Worked With
Ken Sammut, Brian Welton, Alex Aldarwish, Jay Hassine
July 15, 2022
Everyone at this dealership delivered an exceptional experience. I recently purchased my car at lease-end. Victoria Richardson was a joy to work with in setting up my appointment and during my actual vi experience. I recently purchased my car at lease-end. Victoria Richardson was a joy to work with in setting up my appointment and during my actual visit. John Koponen took care of my lease transfer and made sure that every question I asked was answered and that I understood all elements of my extended warranty. On top of that, he gave me some additional MB swag showing me how truly grateful he was for my continued business. He and Victoria together made me feel at home and very well cared for during the transaction. My finance guy, who prepared my paperwork (I think it was Ken Sammut) did a great job too--my paperwork was perfect and he explained each and every step. Overall, I highly recommend this dealership. They have a great staff and I truly enjoy doing business with them. More
by deborah.vatani
Employees Worked With
John Koponen, Victoria Richardson
July 12, 2022
Service B was completed. Information on recalls and status of parts discussed. Communication with services advisor was timley. Car was ready as promised! Information on recalls and status of parts discussed. Communication with services advisor was timley. Car was ready as promised! More
by LUV4CC
Employees Worked With
Jack Manikoth
July 11, 2022
I took my car into Sac MBENZ and it sat 2 weeks! When I picked up my car it had a door ding, scraped front air dam, shoe marks on the driver’s door and the tan carpet and a broken MBENZ “STAR’’ on t When I picked up my car it had a door ding, scraped front air dam, shoe marks on the driver’s door and the tan carpet and a broken MBENZ “STAR’’ on the front grill!! I complained and they had me take it in for a redo on the interior as the door speaker cloth and the carpet is NOW 1/2 gray instead of tan! Looks like they use dirty water or dirty cleaning solution to clean my interior! I have left messages to Jeff M and to Chris Roth but no reply! I now WANT to Speak to the actual Owner of the Dealership- George Grinzewitsch Jr!!! Please either call him or forwarded this evaluation to him! He needs to know about his employee service!! Thanks More
by ROLARSON
Employees Worked With
Chris Roth, Jeff McDougall
