Mercedes-Benz of Sacramento

Very Good Service Staff was organized and friendly. They knew what they were doing. They took plenty of time to explain the unique features and pair up our phones, etc. Staff was organized and friendly. They knew what they were doing. They took plenty of time to explain the unique features and pair up our phones, etc. I would highly recommend them. More

Disappointment after Disappointment Took my car in for recall work and windshield replacement. Took 5 weeks to get the glass. They forgot to tell me about the delay. scheduled an appoin Took my car in for recall work and windshield replacement. Took 5 weeks to get the glass. They forgot to tell me about the delay. scheduled an appointment when glass came in. Waited over 30 minutes to see sales rep only to learn requested loaner not available. 20 minutes later rental vehicles also not available. Finally put in a car and told work would be done and car ready next morning. Next day show up at 3pm to pick up car and it is not ready - still in shop. This wasn't major repairs. A day later they deliver car to me at work and it has grease hand prints on glass and back fender. Not impressed. I must say that after leaving unhappy message I was called back and many apologies and free detail offered. Good job at service recovery but service was unacceptable. Will give them one more chance but they'd better shine or I'm done with Mercedes. Much better service from Neillo Audi with last car. More

Don't leave anything in your loaner car because you won't Too annoyed to go into much detail. Left something in my loaner. Messaged that I did and Jack confirmed they had it. Messaged if it could be mailed. Too annoyed to go into much detail. Left something in my loaner. Messaged that I did and Jack confirmed they had it. Messaged if it could be mailed. Never heard back. Called dealer, waited on hold a lot, eventually someone said they'd call. Never got a call back. More

service was wonderful- except overall, service was wonderful. the exception was- a problem with low tire pressure on just one tire. I repeatedly brought the car in to have the tir overall, service was wonderful. the exception was- a problem with low tire pressure on just one tire. I repeatedly brought the car in to have the tire checked and was told the problem was "cold weather"?? I'm from NY, there we have cold weather, not in Sacramento. After ~ 9 mos, the tire was examined closely and was found to have a slow leak and needed to be replaced. Months and months of inconvenience should have been avoided by initially checking the tire More

Electrical issue The customer care was excellent but the service department was unable to isolate the electrical issue that was causing the alarm to sound unexpectedly The customer care was excellent but the service department was unable to isolate the electrical issue that was causing the alarm to sound unexpectedly without being armed. The car would not start with the push to start function but would start with the key. They had the car for almost a week and could not duplicate the trouble. I suspected the auxiliary battery was the culprit, but they were unable to definitively isolate that as the cause. I eventually had them replace the auxiliary batter on suspicion and that turned out to be the culprit. They did spend quite a bit of time trying to isolate the issue but at least they stuck to their original estimate of one hour. More

Excellent Service Over the past two years that I have owned my car the service has been excellent - can't remember being able to say that about any other dealership. Over the past two years that I have owned my car the service has been excellent - can't remember being able to say that about any other dealership. More

will never deal with this dealership again Custmer service Manager called me obsessive and stupid ! he raised his voice when we took the car for a ride to hear the noise and said the rattle co Custmer service Manager called me obsessive and stupid ! he raised his voice when we took the car for a ride to hear the noise and said the rattle coming from the vents was normal..... ???????really my Audi and my porsche never made these noises.... I will never purchases another Mercedes. I will never purchase any car for this dealership. More

service is oustanding I thought the problem was much bigger. Jon called and walked me through the step of the repair. He did not try to sell me extras. Again the problem w I thought the problem was much bigger. Jon called and walked me through the step of the repair. He did not try to sell me extras. Again the problem was taken care of without hassle. More

Consistently excellent I have owned my c300 for a little over a year. When I made the purchase, I had no idea that it came with white glove service. From the people who gree I have owned my c300 for a little over a year. When I made the purchase, I had no idea that it came with white glove service. From the people who greet you, to customer service reps to mechanics, I am completely impressed by their genuine care and concern for their customers. As a matter of fact, when I must bring my car in for servicing, it is a really pleasant experience. I actually look forward to it! More