Mercedes-Benz of Sacramento

Service with a smile Service advisor Jon Sutherland always has a smile on his face. He is always pleasant to work with and always makes me feel like a valued customer. Service advisor Jon Sutherland always has a smile on his face. He is always pleasant to work with and always makes me feel like a valued customer. More

Awesome experience Service was awesome I love the Mercedes customer service here , they make you feel so special like a queen can't get any better than that. Service was awesome I love the Mercedes customer service here , they make you feel so special like a queen can't get any better than that. More

Wonderful service I truly enjoy having my vehicles serviced at this dealership. The service advisors do care and they take the time to explain what has been worked on. I truly enjoy having my vehicles serviced at this dealership. The service advisors do care and they take the time to explain what has been worked on. Their prices are competitive with other independent European service shops. More

Very professional & well organized Excellent service. The time was very efficient. I was told that my appointment was going to be 2 hours and after 2 hours my car was finished. Excellent service. The time was very efficient. I was told that my appointment was going to be 2 hours and after 2 hours my car was finished. More

Poor quality service After having the electronics system replaced in my car with the last service, my vehicle was returned to me with a HUGE issue: the seat controls are n After having the electronics system replaced in my car with the last service, my vehicle was returned to me with a HUGE issue: the seat controls are now functioning incorrectly! They'll shift a different part of the seat than intended (e.g.: shifting the bottom seat controls will actually lower the head rest, or the worst error -- sometimes shifting one of the seat functions will actually shift the steering wheel instead). This is the FAULT of the last service and none of my own. I should not be expected to pay for having this error fixed that was caused by the last service. So to resolve this issue, I've reached out to Jack last week, who was the rep that handled my last service, and he said he'd schedule an appointment for me the following week. But it's almost a week and I haven't heard back, so I've had to schedule it myself. I've honestly lost a lot of faith in the brand and the service this dealership provides. There's more to the sour experience of course, during the two week period my vehicle was in the shop for the last service, but I'll leave that off the books and speak to it offline if I'm asked. 8/15 -- After Jack inspected my car, he offered to fix the fault free of charge, as he later admitted that this mishap was a fault on their end. The ratings on this review were a LOT harsher across the board with 1-star ratings, but I've since boosted the review stars to more reasonable levels. While the fix and admittance to fault alleviated some personal burden, I unfortunately cannot in good conscience raise any ratings above 3 stars because of the fact that the quality of the work slipped tremendously. More

Excellent I start coming to the Sacramento location in 2013 and one of the first persons to greet me was a Efrain and his professionalism has been excellent. I I start coming to the Sacramento location in 2013 and one of the first persons to greet me was a Efrain and his professionalism has been excellent. I'm always able to get my car in when needed. I've been able to either rent a car through the dealership or use the shuttle service or take a car from the dealership. My needs have always been met at the dealership. I feel that the employees are honest and have been very truthful with me when any repairs have been needed on my vehicle. More

Service center is Excellent!! Efrain in the service center is beyond helpful. I never write reviews but I the amazing experience I received was worth to write this one. He went abo Efrain in the service center is beyond helpful. I never write reviews but I the amazing experience I received was worth to write this one. He went above and beyond to help me with my car and pointing out an issue that I did not even come in for and saving me over $8k. I am glad I came to this location. More

Good car Best driving experience. Comfortable driving. Work all day on this car and feel good. I recommend this car for work. Gas saving very good, no problem. Best driving experience. Comfortable driving. Work all day on this car and feel good. I recommend this car for work. Gas saving very good, no problem. More