Mercedes-Benz of Sacramento

Room for Improvement There was room for improvement in my service. I had to come back 3 times to deal with hard water spots on my black car and to finish up paperwork. The There was room for improvement in my service. I had to come back 3 times to deal with hard water spots on my black car and to finish up paperwork. The hard water spots on my car should never have been an issue. If it was detailed correctly, the sales and services folks should have seen them. There was also an issue of the price...during negotiation, they came back with a price over the MSRP! I have never had a sales manager do this and it almost caused me to walk out. While I'm happy with my purchase, I should have received the "Mercedes-Benz" experience and I didn't receive that. Because of this I can't give an excellent review. This was my second MB purchase. Next time, I would expect more attention to details from the sales and service staff. Ken Summut, from finance, was excellent to work with! More

Experience at Mercedes My very first experience was not a good one. But I can say as for my second experience at Mercedes was alsome with Patrick McGaritty. He was the best My very first experience was not a good one. But I can say as for my second experience at Mercedes was alsome with Patrick McGaritty. He was the best sales services there so far. I would go back directly for service with him. More

For many years, a trusted partner in my car's maintenance My 10-year-old Smart Cabrio is as reliable today as the day I bought it. I owe much of that performance to the care and concern I've received from the My 10-year-old Smart Cabrio is as reliable today as the day I bought it. I owe much of that performance to the care and concern I've received from the excellent service staff at Mercedes-Benz of Sacramento. Service advisor, Jason, and service technician, Paul, ensure that my driving experience remains safe and economical. Their communication with me is always clear and they consistently demonstrate personal concern for my satisfaction at each visit. When I need them, I never hesitate to schedule service with Mercedes-Benz of Sacramento and highly recommend them to friends and family! They ROCK! More

Exhaustive I drove my ML320 six hundred miles for an emissions system fix. It was done - and I was gone - by 2:00 as promised. Before I had driven a mile the ch I drove my ML320 six hundred miles for an emissions system fix. It was done - and I was gone - by 2:00 as promised. Before I had driven a mile the check engine light came on. Back to the dealer. I had to cool my heels for another ninety minutes before the service agent reported the problem: failure of another part in the emissions control system. More

Excellent, friendly service Was in for the first time for service. All work was done as agreed, a free loaner was provided and the advisor made me aware of the time required. C Was in for the first time for service. All work was done as agreed, a free loaner was provided and the advisor made me aware of the time required. Completely satisfied and will return. More

fast friendly service, communicative about turnaround Everyone I spoke with was friendly and helpful. They worked with my insurance carrier easily, providing access to my car for assessment. Although the Everyone I spoke with was friendly and helpful. They worked with my insurance carrier easily, providing access to my car for assessment. Although the turnaround time was longer than expected, they communicated to me all along the way. Most importantly for me, the check-in and check-out was so efficient I did not need to wait. I appreciate the professionalism of everyone. More

Excellent service Since the purchase of my car I have had the pleasure of dealing with Ephraim Vasquez as my service representative. He is professional, efficient, per Since the purchase of my car I have had the pleasure of dealing with Ephraim Vasquez as my service representative. He is professional, efficient, personable and just pleasant in every way. I am always confident that Ephraim will take care of whatever issue is presented when I take my care into service. I am very happy with my Mercedes and a lot has to do with knowing there is always great service. Thank you. More

Service Efrain is great and keeps us informed throughout the process. He sets the right expectation and provides options as a solution. He ensures that we get Efrain is great and keeps us informed throughout the process. He sets the right expectation and provides options as a solution. He ensures that we get the best service possible. More

A great team of professionals Mercedes Benz of Sacramento will hopefully be my dealer and service provider for life. My father, and his father before him were avid Benz owners, and Mercedes Benz of Sacramento will hopefully be my dealer and service provider for life. My father, and his father before him were avid Benz owners, and I am glad I inherited that love of German engineering. But what makes MB of Sacramento successful is its commitment to customer satisfaction, and genuine care about you and your comfort. It is never a chore to bring my car in for servicing. More