Mercedes-Benz of Sacramento

No follow through on promised service We purchased out GL and as part of the negotiation, we asked that a repair be done on the rear bumper. There were a couple of texts, mainly mentionin We purchased out GL and as part of the negotiation, we asked that a repair be done on the rear bumper. There were a couple of texts, mainly mentioning ‘we’re working on it,’ but it ultimately didn’t happen. We were also quite displeased with the customer service from the finance manager, she was very short/rude in her communication and treated us not as a valued customer. More

Wonderful service The entire staff is always very welcoming every time a stop in to say hello or get my tire’s filled theres always on point The entire staff is always very welcoming every time a stop in to say hello or get my tire’s filled theres always on point More

Took to long to fix a problem with the squealing noise No comment to try to satify the customer, no dicount or redue the deal for leasing to i was told the. Wrong thing at tlime of signing, very unhapp No comment to try to satify the customer, no dicount or redue the deal for leasing to i was told the. Wrong thing at tlime of signing, very unhappy.what i went through with car, always deal with the benz dealer always been outstanding More

Fast turnaround I had an intermittent dash warning light concerning the alternator appear while travelling back to Canada.in my sprinter motor home. I was booked in I had an intermittent dash warning light concerning the alternator appear while travelling back to Canada.in my sprinter motor home. I was booked in for service the next day, problem was identified, repaired and I was on the road again in 4 hours. Excellent service More

Service and Repair Experience I had my 201 E250 Blutec in for a minor repair, which was handled professionally. During the 4 day stay at the dealership, the rear bumper of the car I had my 201 E250 Blutec in for a minor repair, which was handled professionally. During the 4 day stay at the dealership, the rear bumper of the car was slightly dented. When I called attention to the damage, the dealership immediately took ownership of the dent and have sent it for body work to completely repair the damage. It was all handled very professional and above board. More

Fast service Friendly and professional staffs. Easy appointment. Prompt service. Price was affordable at the service done on my car oil leak. Car was returned to m Friendly and professional staffs. Easy appointment. Prompt service. Price was affordable at the service done on my car oil leak. Car was returned to me veey clean. More

Awesome It would be nice for them to offer you complimentary car wash, the operator at the service department said they no longer offer complimentary car wash It would be nice for them to offer you complimentary car wash, the operator at the service department said they no longer offer complimentary car wash! More

Finally squeaky brakes when in reverse has been resolved. Mike and Chris in the service department were empathetic to my customer problems and simply removed the problem. When there are creative solutions th Mike and Chris in the service department were empathetic to my customer problems and simply removed the problem. When there are creative solutions there are no problems. More

Maintenance Service I called the 800 number for the GLA's first maintenance service and was promptly connected with a representative. My request took less then 1 minute I called the 800 number for the GLA's first maintenance service and was promptly connected with a representative. My request took less then 1 minute for an appointment. I was greeted at the service lane and given direction to the waiting area. My service rep greeted me with a smile as always. I had only 1 concerning issue. The service tech replaced a electrical part and within 2 hours + time was give my GLA, washed and interior cleaned, back to me for service. I am very satisfied with the maintenance, the resolved concerning issue and dealership service center. More