Mercedes-Benz of Sacramento

Sometimes they just do what is needed to get by I prefer to get my service elsewhere. I find that they are not always focused on the customer here and are more interested in how to get the job done I prefer to get my service elsewhere. I find that they are not always focused on the customer here and are more interested in how to get the job done with the least cost. We brought our car in for a relay issue on the windscreen. We were told the massaged the electronics. I don't even know what that means. We had to bring the care back a second time to have the relays replaced. When we did bring it back they told us they would order all three relays at once, but they ordered only 1 and they we had to leave the car there for almost a week to have it fixed. It was just a hassle and they did not seem to really care about customer service. More

Excellent service s always Been a customer for almost 20 years and have never had any complaints - always right on, answer/fix my concerns and do it i a timely manner - letting Been a customer for almost 20 years and have never had any complaints - always right on, answer/fix my concerns and do it i a timely manner - letting me know if there is any change in plans. More

Helpful They are always so helpful and willing to go the extra mile to try and teach “ a old dog new tricks” they even said to call if I needed more help. They are always so helpful and willing to go the extra mile to try and teach “ a old dog new tricks” they even said to call if I needed more help. More

Efrain is the best We went in because we could not open the gas tank. We arrived unexpectedly but Efrain was able to schedule us to resolve the issue. The only drawbac We went in because we could not open the gas tank. We arrived unexpectedly but Efrain was able to schedule us to resolve the issue. The only drawback was that we were not told when the car was ready. We saw the car being parked in the pick up bay, but did not realise that was our car. But no one came along to tell the repair was complete. We finally realised it was our car and went to retrieve it. They had to open the inside of the boot and did not replace the lining of the boot. I had Mercedes Benz of San Francisco, where I bought the car take care of the inside of the boot. More

"Excellent" Always so happy and ready to help with any issue I have. Excellent service and honest people.I'm always back on the road in no time. Always so happy and ready to help with any issue I have. Excellent service and honest people.I'm always back on the road in no time. More

MBZ service satisfaction Mercedes Benz of Sacramento provide excellent service and do it promptly. They are professional, courteous and very knowledgeable of service required Mercedes Benz of Sacramento provide excellent service and do it promptly. They are professional, courteous and very knowledgeable of service required by clients. I was very satisfied with the service I received. More

Awesome Jack is an excellent n awesome advisor! He is well like n alway friendly!! Keep up the great work! Great individual and excellent spirits and great pa Jack is an excellent n awesome advisor! He is well like n alway friendly!! Keep up the great work! Great individual and excellent spirits and great part of Mercedes family! More

check over things in car Jack was great- very helpful in looking into what my problems were and making sure they were corrected, very helpful and concerned. And gave me a loan Jack was great- very helpful in looking into what my problems were and making sure they were corrected, very helpful and concerned. And gave me a loaner so issues addressed More

They don't stand by their service quotes Got quoted for brake repair. Got other quotes but they were only slightly higher than the dealer. So I made an appointment for Saturday. When I got Got quoted for brake repair. Got other quotes but they were only slightly higher than the dealer. So I made an appointment for Saturday. When I got there they said the quote was a mistake and did not include labor. Even though the other items listed in the written quote did include labor. They would nothonor their quote. I wanted to go to the dealer because they had it together so I didn't mind spending a little more. They ended up taking no responsibility. I left a message for the service manager but they never returned my calls. DON'T Go there. No ethics or responsibility. More

Sprinter RV Quick, efficient, and FREE! It was covered under the warranty. They fit me in so I didn’t have to postpone my trip (it was an unexpected issue so I di Quick, efficient, and FREE! It was covered under the warranty. They fit me in so I didn’t have to postpone my trip (it was an unexpected issue so I didn’t have an appointment) More