Mercedes-Benz of Sacramento

Service is good The service is good. Getting an appointment is a nightmare. no one answers the phone. left on hold for over 20 minutes at times, call they pickup and The service is good. Getting an appointment is a nightmare. no one answers the phone. left on hold for over 20 minutes at times, call they pickup and then hang up. Sometime she is snotty. Honestly I am sick and tired of it and I have 2 mercedes. I am selling one so I have half the aggravation. More

Excellent They help me a lot whenever I need services to keep my car running, and help me in communicating within the dealer on my behalf. They help me a lot whenever I need services to keep my car running, and help me in communicating within the dealer on my behalf. More

Emergency tire problem I had a flat tire, which I discovered a few blocks from home. I called MBrace and the dealer sent out the van to put on the spare. I went straight to I had a flat tire, which I discovered a few blocks from home. I called MBrace and the dealer sent out the van to put on the spare. I went straight to the dealer's service shop. Even though I didn't have an appointment Cecilia was great, she got my tire fixed and I was on my way in short order. She even had my car washed. More

"Excellent" Always so happy and ready to help with any issue I have. Excellent service and honest people.I'm always back on the road in no time. Always so happy and ready to help with any issue I have. Excellent service and honest people.I'm always back on the road in no time. More

Efrain is the best We went in because we could not open the gas tank. We arrived unexpectedly but Efrain was able to schedule us to resolve the issue. The only drawbac We went in because we could not open the gas tank. We arrived unexpectedly but Efrain was able to schedule us to resolve the issue. The only drawback was that we were not told when the car was ready. We saw the car being parked in the pick up bay, but did not realise that was our car. But no one came along to tell the repair was complete. We finally realised it was our car and went to retrieve it. They had to open the inside of the boot and did not replace the lining of the boot. I had Mercedes Benz of San Francisco, where I bought the car take care of the inside of the boot. More

Helpful They are always so helpful and willing to go the extra mile to try and teach “ a old dog new tricks” they even said to call if I needed more help. They are always so helpful and willing to go the extra mile to try and teach “ a old dog new tricks” they even said to call if I needed more help. More

Excellent service s always Been a customer for almost 20 years and have never had any complaints - always right on, answer/fix my concerns and do it i a timely manner - letting Been a customer for almost 20 years and have never had any complaints - always right on, answer/fix my concerns and do it i a timely manner - letting me know if there is any change in plans. More

Sometimes they just do what is needed to get by I prefer to get my service elsewhere. I find that they are not always focused on the customer here and are more interested in how to get the job done I prefer to get my service elsewhere. I find that they are not always focused on the customer here and are more interested in how to get the job done with the least cost. We brought our car in for a relay issue on the windscreen. We were told the massaged the electronics. I don't even know what that means. We had to bring the care back a second time to have the relays replaced. When we did bring it back they told us they would order all three relays at once, but they ordered only 1 and they we had to leave the car there for almost a week to have it fixed. It was just a hassle and they did not seem to really care about customer service. More

MBZ service satisfaction Mercedes Benz of Sacramento provide excellent service and do it promptly. They are professional, courteous and very knowledgeable of service required Mercedes Benz of Sacramento provide excellent service and do it promptly. They are professional, courteous and very knowledgeable of service required by clients. I was very satisfied with the service I received. More

Awesome Jack is an excellent n awesome advisor! He is well like n alway friendly!! Keep up the great work! Great individual and excellent spirits and great pa Jack is an excellent n awesome advisor! He is well like n alway friendly!! Keep up the great work! Great individual and excellent spirits and great part of Mercedes family! More