Mercedes-Benz of Sacramento

Excellent service Extremely pleased with the service and professionalism at this service center. Jack does an excellent job communicating throughout the whole process. Extremely pleased with the service and professionalism at this service center. Jack does an excellent job communicating throughout the whole process. The driver that drove me to my office was very friendly and exhibited safe driving skills. More

Replace molding/panel My appointment was on Saturday an Efrain was the only service advisor working that day and although he had many customers that day, he made me feel I My appointment was on Saturday an Efrain was the only service advisor working that day and although he had many customers that day, he made me feel I was his only customer by being attentive and made sure I was taken care of. More

Simply stated MB of Sacramento is Terrific Professional, skilled, experienced, with a personal touch! The service is always top notch. It just doesn't get any better and your driving the finest Professional, skilled, experienced, with a personal touch! The service is always top notch. It just doesn't get any better and your driving the finest automobiles on the road!! I thank Rhett Snider, Tim Snider, Julie Garcia and Jason Harbor for taking excellent care of my wife and me over the years of ownership of eight wonderful Mercedes Benz vehicles!! More

Excellent cost estimate. The actual cost of the service aligned closely with the cost estimate. There were no new unwelcome surprises. The team is well trained with excellen The actual cost of the service aligned closely with the cost estimate. There were no new unwelcome surprises. The team is well trained with excellent communication skills. More

Service They do a good job of servicing, but it's a bit confusing now while they are cleaning up from the fire. The only problem I have is that it is the onl They do a good job of servicing, but it's a bit confusing now while they are cleaning up from the fire. The only problem I have is that it is the only place in the area to get my Smart serviced, & I have to fight the traffic to drive in from Lincoln. More

I would definitely recommend Efrain. Although I have had issues with my car since I purchased it, and had issues with Mercedes getting some of these things addressed, Efrain has always be Although I have had issues with my car since I purchased it, and had issues with Mercedes getting some of these things addressed, Efrain has always been very helpful and honest. That is admirable. We do not see this in the customer service industry as much. I would recommend him any day, all day long. He is professional and really cares about what he does. More

Great I told them what i wanted, the made it happen. No haggling.Tim was great he remembered my first visit 7 months priior, rare when dealing with hundreds I told them what i wanted, the made it happen. No haggling.Tim was great he remembered my first visit 7 months priior, rare when dealing with hundreds of people daily. More

Drove 2 hrs to an appointment and Natalie was a no show. Had the car deceived to us so we set an appointment with the delivery specialist Natalie. Drove down to Rocklin from Incline Village for the appointm Had the car deceived to us so we set an appointment with the delivery specialist Natalie. Drove down to Rocklin from Incline Village for the appointment to find Natalie was not there and Jessica was also not available. No one seemed to know about the scheduled appointment. Clark Courtney in Sales was great when we bought the car. More