Mercedes-Benz of Sacramento

Complete Satifaction I continue to be impressed with the impeccable customer service and delivery of services. I appreciated the complimentary winter service inspection fo I continue to be impressed with the impeccable customer service and delivery of services. I appreciated the complimentary winter service inspection for my vehicle and the timeliness of the service. The professionalism of the staff alone will keep me in a Mercedes, not to mention the smooth ride of this luxury vehicle. More

Worth the Wait Dustin and Mike were diligent in finding a vehicle that was right for me. I had a horrible experience with another dealership in purchasing a BMW whic Dustin and Mike were diligent in finding a vehicle that was right for me. I had a horrible experience with another dealership in purchasing a BMW which was a lemon. I was hesitant to make another investment but they listened, understood and took the time needed to put me in a vehicle that worked for me. It wasn't easy making another vehicle purchase but the personal care they invested quickly gained my respect and confidence. – The distrust and doubts from my previous experience were lifted and replaced with the comfort and security I needed. I WAS NOW making the right decision and purchasing from an honest and Reputable Establishment.. More

great everybody there at the dealership was very professional. i would definitely recommend this dealership to my family, friends and co-workers. smooth tra everybody there at the dealership was very professional. i would definitely recommend this dealership to my family, friends and co-workers. smooth transaction, everything was provided More

Great experience with purchase and all the staff I purchased the E400 coupe. Brian provided excellent service during the purchase process. Ahmad was also very friendly and helpful in reviewing all I purchased the E400 coupe. Brian provided excellent service during the purchase process. Ahmad was also very friendly and helpful in reviewing all the technology the vehicle has to offer. Thank you. More

They’ll tell you anything just to sell a car Worst car buying experience I have ever had. Those old sayings about salesmen lying and harassing you are definitely true at this dealership. Would no Worst car buying experience I have ever had. Those old sayings about salesmen lying and harassing you are definitely true at this dealership. Would not recommend doing business with them to my worst enemy. More

First Class Treatment! From the time I stepped foot onto the dealership floor, I was promptly greeted and assisted in my quest. EJ did an absolutely fabulous job in putting From the time I stepped foot onto the dealership floor, I was promptly greeted and assisted in my quest. EJ did an absolutely fabulous job in putting me into the 2018 C300 4Matic that I longed for. All the employees that were involved in my new acquisition were entirely professional, courteous, and sincere in meeting and exceeding my expectations. Thanks to all those who helped me with the best experience ever (especially you, EJ!) More

I had an awesome service rep - Jon Sutherland!! He turned my complicated problem - a shattered panoramic roof with my insurance company involved - into a bearable inconvenience by keeping me update He turned my complicated problem - a shattered panoramic roof with my insurance company involved - into a bearable inconvenience by keeping me updated and doing everything in his power to get my car repaired and back to me, even in the midst of the fire at Mercedes. I've used your service center for years but Jon is outstanding! More

My last two experiences with Van Housen have been poor I am a Smart Car owner and I have been having trying to resolve a service problem since July of 2017. I have taken my car in twice (July & October) an I am a Smart Car owner and I have been having trying to resolve a service problem since July of 2017. I have taken my car in twice (July & October) and it is now February 2018 with no resolve. I sent emails and tried to contact the Service manager by phone with no response. It seems this dealer does not value a Smart car customer. If you notice their vehicle brand drop down menu every single model is capitalized, EXCEPT the Smart! I am frustrated. Gil Esquer More

Recent repair visit I appreciate that when the vehicle was in to have a shock replaced that they also fixed a "oil leak " from one of the heads on the engine BUT I had to I appreciate that when the vehicle was in to have a shock replaced that they also fixed a "oil leak " from one of the heads on the engine BUT I had to ask to speak with Jon to get this feedback. The vehicle is a 2010 but the engine is not even 3 years old and threw a rod right after the engine was replaced at Mercedes request to replace it and NOW a head leak!!!! My extended warrantly I purchased for several thousand dollars on a Certified pre-owned vehicle will end within the year and I am concerned that I will continue to have issues with this New engine. I was also concerned when I ask Jon what work was actually done and was told about the engine oil leak, which don't get me wrong I am grateful it was identified and fixed but Jon blew it off as this sometimes happens. Since this vehicle had been in the shop just a few months before and with the newer engine I don't really believe that things just happen. I feel like someone is not really doing their job either in inspecting the vehicle or with the repairs. I would greatly appreciate true feedback on how this is going to be addressed with my extended warranty coming to an end soon. Are the engine problems going to be addressed on an extended basis or am I just stuck and should start looking somewhere else for service and a different vehicle ???? More