Mercedes-Benz of Sacramento

My last two experiences with Van Housen have been poor I am a Smart Car owner and I have been having trying to resolve a service problem since July of 2017. I have taken my car in twice (July & October) an I am a Smart Car owner and I have been having trying to resolve a service problem since July of 2017. I have taken my car in twice (July & October) and it is now February 2018 with no resolve. I sent emails and tried to contact the Service manager by phone with no response. It seems this dealer does not value a Smart car customer. If you notice their vehicle brand drop down menu every single model is capitalized, EXCEPT the Smart! I am frustrated. Gil Esquer More

Great Service Answered all my questions and listened to my concerns. I felt I made the right choice in buying my car from this dealership. I even had questions ab Answered all my questions and listened to my concerns. I felt I made the right choice in buying my car from this dealership. I even had questions about accessories which were promptly addressed More

Recent repair visit I appreciate that when the vehicle was in to have a shock replaced that they also fixed a "oil leak " from one of the heads on the engine BUT I had to I appreciate that when the vehicle was in to have a shock replaced that they also fixed a "oil leak " from one of the heads on the engine BUT I had to ask to speak with Jon to get this feedback. The vehicle is a 2010 but the engine is not even 3 years old and threw a rod right after the engine was replaced at Mercedes request to replace it and NOW a head leak!!!! My extended warrantly I purchased for several thousand dollars on a Certified pre-owned vehicle will end within the year and I am concerned that I will continue to have issues with this New engine. I was also concerned when I ask Jon what work was actually done and was told about the engine oil leak, which don't get me wrong I am grateful it was identified and fixed but Jon blew it off as this sometimes happens. Since this vehicle had been in the shop just a few months before and with the newer engine I don't really believe that things just happen. I feel like someone is not really doing their job either in inspecting the vehicle or with the repairs. I would greatly appreciate true feedback on how this is going to be addressed with my extended warranty coming to an end soon. Are the engine problems going to be addressed on an extended basis or am I just stuck and should start looking somewhere else for service and a different vehicle ???? More

Excellent salesman Eric was great! He was helpful and wasn’t pushy. He has a great personality and made it a fun experience. My family has purchased four cars from hi Eric was great! He was helpful and wasn’t pushy. He has a great personality and made it a fun experience. My family has purchased four cars from him. More

Excellent customer service from Jon! I recommend Jon to my friends and family when they are looking for service because of his knowledge, attentiveness, honesty and customer service. Aft I recommend Jon to my friends and family when they are looking for service because of his knowledge, attentiveness, honesty and customer service. After a long and hectic week at work, the last place I wanted to be was at the service desk at a dealership, but Jon made the process simple, telling me what was needing to be done and what he would recommend in regard to additional services. I now drive 50 miles for his customer service. Best regards Jon, thank you for your attentiveness and professionalism. More

Royal treatment When the time I visited Mercedes-Benz of Sacramento. Mr. Eric Johnson treat me with respect and professionalism. And when I went to service center Ms. When the time I visited Mercedes-Benz of Sacramento. Mr. Eric Johnson treat me with respect and professionalism. And when I went to service center Ms. Cecilia made sure I was taking care of. From refreshment to pretty much anything I need. And all the questions I asked was answered too. Therefore I really recommend Mercedes-Benz of Sacramento to Family and Friends. Respectfully, Mr. Joseph Galit More

Car purchase Tim was helping me and he was fantastic. Very helpful and never seemed to get annoyed with me! He was very patient with me and I appreciated that. Tim was helping me and he was fantastic. Very helpful and never seemed to get annoyed with me! He was very patient with me and I appreciated that. There were a few things that needed to be done to the car and it was fixed with no problem. Everyone I worked with was very nice and personable. More

excellent service continue your service through Mercedes-benz of sacramento-(von housen group). it is always a pleasure visiting all of the competent people. Thank you, continue your service through Mercedes-benz of sacramento-(von housen group). it is always a pleasure visiting all of the competent people. Thank you, Anthony E. Andrews. More

not good customer service There never is a loner car for me. Shuttle does not take me to Woodland. Noise started after service will not order part to fix. Will not recommend S There never is a loner car for me. Shuttle does not take me to Woodland. Noise started after service will not order part to fix. Will not recommend Sacramento, go El Dorado Hills, or Rocklin, better service. More

Excellent Service All Around for my Benzina (GLA250) THANK YOU Sean Kerwin for always being an awesome Mercedes Liaison for my servicing needs. Also, THANKS Kevin Foley for taking care of my Benzina. THANK YOU Sean Kerwin for always being an awesome Mercedes Liaison for my servicing needs. Also, THANKS Kevin Foley for taking care of my Benzina. More