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Mercedes-Benz of Sacramento
Sacramento, CA
2,815 Reviews
Mercedes-Benz of Sacramento is a “Golden Rule” company. We dedicate ourselves to world class customer service in an environment of trust, dignity and fun! It is our mission to provide every driver who comes in not only as a customer, but as if you were a guest of a five-star hotel. At Mercedes-Benz of Sacramento we’re here to help you.
As your local luxury Mercedes-Benz auto dealer, Mercedes-Benz of Sacramento, is proud to provide new and pre-owned Mercedes-Benz parts and accessories, with service to our guests in Arden, Rancho Cordova, Citrus Heights, North Natomas, Elk Grove and the greater Sacramento.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,815 reviews
January 06, 2018
Good Experience Everything was well planned and went smoothly. This was my first service (10K miles) and there were a few other items I needed fixed as well as the s Everything was well planned and went smoothly. This was my first service (10K miles) and there were a few other items I needed fixed as well as the service. I was given a loaner car and the service was completed with no complications and the other items were all addressed and fixed. The car was ready as promised and it was a very smooth and effortless appointment. More
by merryinsac
Verified CustomerEmployees Worked With
Jon Sutherland
January 05, 2018
Excellent Service The service I receive at Mercedes-Benz of Sacramento is always exceptional. They are considerate of my time and make sure that the service done on my The service I receive at Mercedes-Benz of Sacramento is always exceptional. They are considerate of my time and make sure that the service done on my vehicle is done correctly the first time. More
by KATE5
Employees Worked With
Jason Harber, Cecilia Salgado
January 04, 2018
Commitment to Excellent customer Service The Service Center Facility is customer friendly and the Staff is commitment to make your service visit be professionally and timely addressed. I hav The Service Center Facility is customer friendly and the Staff is commitment to make your service visit be professionally and timely addressed. I have been using the Mercedes Service Center since I purchased my Mercedes in 10/15 and have always received excellent service. More
by jlpieruccini
Employees Worked With
Jack Manikoth
January 04, 2018
Another Great Experience The service I received at Mercedes Sacramento was incredible. Their understanding and flexibility are two of among many reasons I won't have my car se The service I received at Mercedes Sacramento was incredible. Their understanding and flexibility are two of among many reasons I won't have my car serviced anywhere else. Natalie, Alyssa, Patrick and Matthew were extremely helpful, and Jon and Sean were exceptional as always! More
by RICHARD.MCGINLEY
Employees Worked With
Patrick Ernest, Matthew Hiser, Unknown (Greeter), Sean Kerwin, Jon Sutherland, Alyssa Luevano, Natalie Paszinski
January 04, 2018
My experience was not great at all My car service experience was terrible due too The bad information that was given to me by Sean. After several attempts to repair my car it took way My car service experience was terrible due too The bad information that was given to me by Sean. After several attempts to repair my car it took way too long and i had to go to the service managers for help. Im still experiencing some problems that he said was fixed but i refuse to take my car back there. More
by DUBBCEO
Employees Worked With
Sean Kerwin
January 01, 2018
It was good despite the rudeness of the finance persom. EJ Johnson influenced my decision to purchase a car from your company. He puts MB Sacto on a good light. You shd be glad you have him. EJ Johnson influenced my decision to purchase a car from your company. He puts MB Sacto on a good light. You shd be glad you have him. More
by wheelton2009
Employees Worked With
Eric Johnson, Ahmad Aldarwish, Rudy Castillo
December 30, 2017
Nice Service Person Came across Michael the service who has been taking care of our last two service issues. Excellent, informative, polite and jovial. Very knowledgeable Came across Michael the service who has been taking care of our last two service issues. Excellent, informative, polite and jovial. Very knowledgeable and courteous. Thanks for the attention given and hope to come back to him anymore services. More
by lakram58
Employees Worked With
Mike Gallagher
December 29, 2017
Excellent Customer service Sean Kerwin is exceptional!!! Interacted with him multiple times and he has been consistently helpful. The dealership has a real asset!! Thanks for th Sean Kerwin is exceptional!!! Interacted with him multiple times and he has been consistently helpful. The dealership has a real asset!! Thanks for the attention and care! More
by binojmatthew
Employees Worked With
Sean Kerwin
December 28, 2017
Excellent Customer Service Clark and the staff are great. I was happy with the process would recommend to friends and family. Thank you for the excellent customer service! Clark and the staff are great. I was happy with the process would recommend to friends and family. Thank you for the excellent customer service! More
by ana_chacon
Employees Worked With
Clark Courtney
December 27, 2017
Excellent Customer Service and Knowledge of MB Mercedes-Benz of Sacramento has an excellent service department that goes behind their expertise to help each individual MB owner. I would definitely Mercedes-Benz of Sacramento has an excellent service department that goes behind their expertise to help each individual MB owner. I would definitely go back for service again. More
by ALEXFAIROAKS
Employees Worked With
Shop Foreman, Sean Kerwin
