Mercedes-Benz of Sacramento

Worked within my time constraint and budge Clark and the staff at MBS was amazing. I was leaving my current job, had limited time to shop and need at car ASAP. Clark took care of me. No pushy s Clark and the staff at MBS was amazing. I was leaving my current job, had limited time to shop and need at car ASAP. Clark took care of me. No pushy sales, worked within my budget, had patience with my lack of knowledge of MB and welcomed my family. I am so impressed with the process and I will recommend to my friends!! More

Circle of Family As I've stated were a family.from the time I arrive until I leave I am met with courtesy kindness and always professional. MERRY CHRISTMAS Gwen As I've stated were a family.from the time I arrive until I leave I am met with courtesy kindness and always professional. MERRY CHRISTMAS Gwen More

Buying/Services When buying the SUV car we like the car but somehow they promise one thing but never happened I just wish that once you promise you have to have a wor When buying the SUV car we like the car but somehow they promise one thing but never happened I just wish that once you promise you have to have a word of honor. I am not really satisfied the whole thing. The service department overall satisfied. Financing did not explain very well regarding my extended warranty More

Friendly, professional, classy, and enjoyable overall. I have been coming to Von Housen for over 17 years because of their service department. I may not be their favorite customer, but they certainly trea I have been coming to Von Housen for over 17 years because of their service department. I may not be their favorite customer, but they certainly treat me as if I am. More

Excellent Friendly service staff. The car was ready on time as promised. I could have used the discount coupon which came the day after the car was serviced. Friendly service staff. The car was ready on time as promised. I could have used the discount coupon which came the day after the car was serviced. More

Went there for check engine light Person who help me was respectful and he went extra mile to find out if Repaire was under warranty and he did save me lots of money I thank him and he Person who help me was respectful and he went extra mile to find out if Repaire was under warranty and he did save me lots of money I thank him and he was very professional throughout all process thanks Efrain Vasquez More

Maintenance and loaner Had the car touched up, wheels rims repaired, and car detailed. Car had to stay two days so they gave me a loaner. I drive 90+ miles to get my servi Had the car touched up, wheels rims repaired, and car detailed. Car had to stay two days so they gave me a loaner. I drive 90+ miles to get my service. Lots of MB dealers that are closer, but none with as good a service dept. More

friendly, but details were ignored A/C System: In 2016, the A/C would randomly cycle from On to Off. The repair remedied the situation. However, in summer of 2017 the issue resurface A/C System: In 2016, the A/C would randomly cycle from On to Off. The repair remedied the situation. However, in summer of 2017 the issue resurfaced. After 2017's repair attempt #1, the car was returned to me with a statement that the refrigerant was replaced. Soon thereafter the A/C resumed its process of on/off at random times. The car was returned for repair attempt #2. The compressor was replaced and the issue appears remedied. Front Window Cleaner/spray nozzle: a minor issue, but it remains not-fixed after multiple repair dates. The nozzle did not spray the window, rather it was angled too low and would spray the base of the windshield wiper arm. Repair #1 - they forgot to adjust the nozzle. Repair #2 - the nozzle angle was adjusted upward. However, it appears that no one tested it. Although spraying higher than before, it still would not spray above the wiper arm. Repair #3 - the nozzle angle was adjusted upward. Again, no one tested it. The nozzle sprays above the window, entirely missing the glass. To this day it remains not repaired. Rear Wiper Arm: The rear wiper arm was broken at the base. Repair #1 - they forgot to fix it. Repair #2 - they replaced the wiper arm, but no one tested it. The arm was installed at 180% of normal. The swipe, which begins counter-clock wise, swipes down the door and not up the window. Repair #3 - it was fixed. More

check engine warranty The car was in service for 4 days for the check engine light but I had a loaner. I think my other issue with the steering column "noise" was fixed. The car was in service for 4 days for the check engine light but I had a loaner. I think my other issue with the steering column "noise" was fixed. This was my 3rd time mentioning it to Service. More

Excellent Sales and Service!! I highly recommend Von Hausen! From my first interactions with Victoria via internet to talkiing to and meeting with Brett Kellner....his service was I highly recommend Von Hausen! From my first interactions with Victoria via internet to talkiing to and meeting with Brett Kellner....his service was bar none the very best and exceptional. He is professional and personable. He took the time to follow up after I left and made sure I was taken care of with all my needs. Then I took the car in for a few minor follow up items, new purchase, and wanted to also have the windows tinted. Brett helped make that happen. The level of service from the time I drove in to drop the car to the time I returned to pick up my car.....excellent and friendly service staff. I look forward to working with the Brett and the service staff again! More