Mercedes-Benz of Sacramento

Excellent customer service I go to MB Sacramento because the technician know my vehicle history and i can keep records if my service. For example, i just had oil change and fil I go to MB Sacramento because the technician know my vehicle history and i can keep records if my service. For example, i just had oil change and filter, but my vehicle us emitting strong fume smell. Im going to call tomorrow to ask what it is and a rep will advise what to do. Thanks More

Great attention to detail. Fantastic service! Leon our sales specialist from Sacramento Mercedes was top notch. He was knowledgeable about my car that I purchased. He is a kind and caring person. Leon our sales specialist from Sacramento Mercedes was top notch. He was knowledgeable about my car that I purchased. He is a kind and caring person. More

Engine light was on I like bringing my car to an official vehicle service center because I feel confidence in the technicians working on my car and know the correct vehic I like bringing my car to an official vehicle service center because I feel confidence in the technicians working on my car and know the correct vehicle parts will be used. My critique is with the service client representatives. They do not explain the repair process or results. Specifically, my recent experience : to renew my vehicle registration the car needed a smog certificate. The car would not pass smog because the "check engine light" was on. The service center fixed the car, and when I went to pick it up I checked in with the coffee barista and she said the car would be brought up. I waited and waited....and waited. After nearly 45 minutes of waiting I spoke with the coffee barista again and asked her how much longer it would take to bring my car up. She had either forgotten me or someone had not communicated with her. The car was brought up and at no time did any knowledgeable client service representative talk with me about my car. I drove immediately to the smog check company and was informed by the smog technician that my car would NOT PASS SMOG because the car needed to "re-set". He said there were two ways for this to happen; drive the car around for several days at a certain speed so the car systems would re-set, or go back to the service center and have them re-set the car's systems. I drove back to Von Housen upset. I notified the coffee barista that my car had not been fixed! And I wanted to speak with a knowledgeable client service representative. The man did come and speak with me at this point. He was very nice and gentle, which helped relax me as I was upset. He said the car had been fixed and was confused. I told him it would not pass smog - which was the main reason I brought the car in for service. He then told me that I'd need to drive the car around at certain speeds over a period of time for it to re-set. I asked why he could't re-set it so I could get my smog. He explained that it was against the law to do this. I was so confused. And the re-setting process described would take several days and several hundred miles to accomplish. I asked why someone at Von Housen didn't explain to me when I picked up the car that there was a process for the car to re-set? He was very nice, but this is not the first time I've experience insufficient client communications from Von Housen. When I compare the whole service experience at Von Housen to Maita Toyota - where my Avalon is serviced - there is a world of difference. Maita Toyota treats the customer as an important person, communicating, explaining, and providing a nicer customer lounge experience. Maita does not rely on a coffee barista to handle the customer. Maita has knowledgeable client representatives who are excellent communicators and explain what is going on with the car. Maita does have a cafe where coffee is free and a cook will make omelets to order. That's a nice touch. But it is the entire Maita Toyota experience that is so much nicer and more comprehensive than Von Housen's customer service experience. More

Still having problems !!! Multiple visits, Wasted time. I purchased a brand new 2015 Sprinter Cargo Van for and didn't start driving it until April 2016. This is My vehicle for my business. All I have expe I purchased a brand new 2015 Sprinter Cargo Van for and didn't start driving it until April 2016. This is My vehicle for my business. All I have experienced was lots of problems and my time and money wasted. Right away the sliding door latch cable broke, the ventilation system brought in fresh air continously which required me 3 visits to finally resolve. At 6,000 miles the Transmition has problems intermittenly, requiring me to cycle the ignition key to get it back on track. At 9,000 miles the brakes are making gringing noises intermittenly. The worst part is at 23,000 miles now, after several visits, I still have the same brake and transmission problems. No reimbersment for a temporary vehicle rental so far. They will only pay for a portion of the brakes, and I need to bring it in for the transmission still. The saddest part is that I bought another company van already, and I would have bought another Sprinter, but since all this, I went with another brand. Sad!!!! Still dealing with problems ! Still need to take it back in !!! and waste more of my time and money ! Chris, Patterson Heating & Air Conditioning More

great customer service Thank you Jack for your help, great service. Got me in without an appointment to on a busy schedule and resolved a problem fast! Thank you so much Thank you Jack for your help, great service. Got me in without an appointment to on a busy schedule and resolved a problem fast! Thank you so much More

Best car buying experience ever. I have to start with my salesperson, Leon Carado. He was very warm, friendly, eager to help and incredibly informative. I immediately bonded with him I have to start with my salesperson, Leon Carado. He was very warm, friendly, eager to help and incredibly informative. I immediately bonded with him and during the test drive I had the feeling that he could have easily been a lifetime friend of mine. He personifies all the fine qualities of the perfect salesperson. Jason Bryner was equally warm and welcoming. My experience with car financing was never ever as painless as Jason made it to be. In the past I have always squirmed in my seat and was eager to leave as I sat across from the person who was arranging for financing. Not this time. Jason was very thorough, but at the same time super efficient. I enjoyed the time I spent with him. More

Very disappointed Very unhappy with the experience. Was sold by all of the features the car had by the salesman only to learn that nothing is included after everything Very unhappy with the experience. Was sold by all of the features the car had by the salesman only to learn that nothing is included after everything was signed. I would have hoesntly not purchased a car had I known that this was the case. I would never recommend anyone to buy a vehicle from here. More

Great Service We were on the road, had a tire issue which they discovered was more than that, they found the source of the problem, gave us a loaner and fixed it pr We were on the road, had a tire issue which they discovered was more than that, they found the source of the problem, gave us a loaner and fixed it promptly. More

My experience with Sacramento Service Department Thank You for all your help! Our cars are always taken of promptly and very happy with the quality of repairs and response time. Jason Harbor is ter Thank You for all your help! Our cars are always taken of promptly and very happy with the quality of repairs and response time. Jason Harbor is terrific! More

Service before and after the survey The salesperson helped us found a car that we like, which was helpful. We purchased the car via internet service. When we negotiated the price, the sa The salesperson helped us found a car that we like, which was helpful. We purchased the car via internet service. When we negotiated the price, the salesperson answered emails within seconds. After the purchase, he answered our emails after a couple days. After we gave him a perfect survey, he never answered my emails any more even after I reminded him by a phone call. The salesperson was very generous and offered us gifts during the purchase. Parts of promised gifts were delivered after a couple reminders. However, after a perfect survey was submitted, the other parts of promised gifts were never delivered. I communicated with the dealership and there was no response either. Please do not promise what you cannot deliver. It would be alright to tell me you could not honor what you promised. However, it is not acceptable to treat your customers without respect. More