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Mercedes-Benz of Sacramento
Sacramento, CA
2,815 Reviews
Mercedes-Benz of Sacramento is a “Golden Rule” company. We dedicate ourselves to world class customer service in an environment of trust, dignity and fun! It is our mission to provide every driver who comes in not only as a customer, but as if you were a guest of a five-star hotel. At Mercedes-Benz of Sacramento we’re here to help you.
As your local luxury Mercedes-Benz auto dealer, Mercedes-Benz of Sacramento, is proud to provide new and pre-owned Mercedes-Benz parts and accessories, with service to our guests in Arden, Rancho Cordova, Citrus Heights, North Natomas, Elk Grove and the greater Sacramento.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,815 reviews
October 10, 2017
Good Job! Great place to buy a new Mercedes, very nice facility and staff. Salesperson was very professional, found a vehicle just the way I want it. Great place to buy a new Mercedes, very nice facility and staff. Salesperson was very professional, found a vehicle just the way I want it. More
by fastandreliable
Verified CustomerEmployees Worked With
Frank Roepke, Lisa Brown, Loren Wilson, Efrain Vasquez, Julie Garcia, Rudy Castillo
October 06, 2017
Great service again I had a great service like i always do. I didn't have an appointment and Jack still got me in and treated me well. I had a great service like i always do. I didn't have an appointment and Jack still got me in and treated me well. More
by torrance.burgess
Employees Worked With
Jack Manikoth
October 03, 2017
Excellent Serivce Tim made the car buying experience easy and found me exactly what I wanted! I walked out a happy customer with my new Mercedes Benz Tim made the car buying experience easy and found me exactly what I wanted! I walked out a happy customer with my new Mercedes Benz More
by abell_4
Employees Worked With
Tim Snider, Michael Marquez, Rudy Castillo
October 02, 2017
WONDERFUL AND GREAT! HELLO, I GAVE A RATING "EXCELLENT" BECAUSE THE SERVICE IS EXCELLENT. I AM ALWAYS PLEASED TO GO IN SACRAMENTO (MBS) FOR MY SERVICE. THANKS MBS HELLO, I GAVE A RATING "EXCELLENT" BECAUSE THE SERVICE IS EXCELLENT. I AM ALWAYS PLEASED TO GO IN SACRAMENTO (MBS) FOR MY SERVICE. THANKS MBS More
by coulibaly01
Employees Worked With
Efrain Vasquez
September 30, 2017
The lied lied lied I leased a new car, the sales person Brian Lonchar. Brian, talked me into letting Mercedes "wrap" my car to change the color from yellow to Red. The I leased a new car, the sales person Brian Lonchar. Brian, talked me into letting Mercedes "wrap" my car to change the color from yellow to Red. The wrap job was horrible and then Mercedes had to change all the panels from yellow to red and told me how expensive it was to change the color.... It was not my idea to wrap the car it was the sales persons, Brian Lonchar. Brian, lied to me and told me I could increase my allowable monthly miles from 1,000 to 1,500 at anytime. I was in a hurry that day and opted to increase the miles the following day. Turns out, HE LIED and I was going to be forced to pay an additional 25 cents per mile for any miles over 1,000 each month. The sales, management team ( Michael Marquez) failed to uphold the incorrect information that I was promised. I had direct text messages from Brian Lonchar that he sent to me promising that I would have no problem increasing my monthly miles. Bottom line, do not buy or lease a car from Sacramento, Mercedes and unethical sales people and sales management....................... More
by julayne
Employees Worked With
Brian Lonchar, Michael Marquez
September 30, 2017
EXCELLENT ON TIME DELIVERY It simply cannot get any better than this. They do what they say they are going to do, evey time. If there are unanticipated or problems that come u It simply cannot get any better than this. They do what they say they are going to do, evey time. If there are unanticipated or problems that come up, they develop and present alternative solutions and ascertain guidance and consent from the customer before proceeding. They are timely, effective and efficient. More
by GLUKENBILL
Employees Worked With
J, Efrain Vasquez, Jason Bryner
September 29, 2017
Courteous and go above and beyond required. Service is always the very best quality and they are trustworthy. They do only what's necessary and required. Thank you. I'll be back. Service is always the very best quality and they are trustworthy. They do only what's necessary and required. Thank you. I'll be back. More
by Germany
Employees Worked With
Alvin Roth
September 28, 2017
Excellent experience I went in the service center at my appointment time. My car was done at the promised time. Super friendly staff and great serices! Will highly recomme I went in the service center at my appointment time. My car was done at the promised time. Super friendly staff and great serices! Will highly recommend this service center to my friends More
by lilyz0520
Employees Worked With
John Liu, Jason Harber, Jason Bryner, Julie Garcia
September 28, 2017
Mr. Sutherland friendly and professional. Thank you. Mr. Jon Sutherland was very friendly and professional. He handled our vehicles issue in a timely manor for which I am grateful. Mrs. LaNette Silva Mr. Jon Sutherland was very friendly and professional. He handled our vehicles issue in a timely manor for which I am grateful. Mrs. LaNette Silva More
by LANETTELYNN1873
Employees Worked With
Jon Sutherland
September 28, 2017
Above and beyond Efrain was pleasant the minute I was introduced to him! He followed through with everything he stated he was going to do, from calling me to update m Efrain was pleasant the minute I was introduced to him! He followed through with everything he stated he was going to do, from calling me to update me, to notifying me that my car is ready to go. Not only that he found a way to help me with my service issue without costing me an arm and a leg! More
by jvanlaa83
Employees Worked With
Efrain Vasquez
