Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mercedes-Benz of Sacramento
Sacramento, CA
2,815 Reviews
Mercedes-Benz of Sacramento is a “Golden Rule” company. We dedicate ourselves to world class customer service in an environment of trust, dignity and fun! It is our mission to provide every driver who comes in not only as a customer, but as if you were a guest of a five-star hotel. At Mercedes-Benz of Sacramento we’re here to help you.
As your local luxury Mercedes-Benz auto dealer, Mercedes-Benz of Sacramento, is proud to provide new and pre-owned Mercedes-Benz parts and accessories, with service to our guests in Arden, Rancho Cordova, Citrus Heights, North Natomas, Elk Grove and the greater Sacramento.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,815 reviews
September 27, 2017
Always excellent service Mercedes service is always expensive, and this place is no exception. But you can be sure the work will be done right and on time. A full inspection Mercedes service is always expensive, and this place is no exception. But you can be sure the work will be done right and on time. A full inspection comes with the deal, and they'll find anything that needs fixing. If you want to wait, the waiting room is very pleasant, and there are several good restaurants close by. When you get your vehicle back it'll be sparkling clean. More
by JHCROWE
Verified CustomerEmployees Worked With
Sean Kerwin, Sean Kerwin
September 27, 2017
Disappointed I tried to call for information/ appointment first thing this morning, couldn't get through, so I drove over to get an unexpected minor repair. 8:30 a I tried to call for information/ appointment first thing this morning, couldn't get through, so I drove over to get an unexpected minor repair. 8:30 am I got apologies for short staffing, and it took an hour to be told they have the part but the service reps were all to busy to help me today. I had to make an appointment for tomorrow which means taking additional time off my job. Definitely not the excellent service I have come to expect from this dealership. I usually work with Sean who is great, but he was not in. More
by GREMLIN899
Employees Worked With
Young woman with long hair did not give me her name.
September 27, 2017
Intake is great. Service is always wrong. Sacramento Mercedes service installed the wrong brakes but denied it until repeat problems arose a few months later. Then they checked the numbers an Sacramento Mercedes service installed the wrong brakes but denied it until repeat problems arose a few months later. Then they checked the numbers and agreed they used wrong parts. Why didn't they do this before denying a problem? Separate visit, they adjusted alignment, now I drive crooked. They took 2 days to fix a sway arm bushing, wrong part. How many times should I return for the same job? I will NOT do any more service there. It's a waste of time and travel. This even considers I PRE-PAID for all scheduled service. May not even lease another MBZ because of the bad service available at Sacramento dealers. More
by MBZOwner
Employees Worked With
Mike Gallagher
September 27, 2017
Maintenance and repairs Excellent services not only in maintenance and repairs but also in everything else like shuttle bus service and free coffee, nice and clean place in w Excellent services not only in maintenance and repairs but also in everything else like shuttle bus service and free coffee, nice and clean place in waiting area. It’s a great place for everything related to car services. More
by loiquan
Employees Worked With
Jon Sutherland
September 27, 2017
Sean did a great job in diagnosing my car's problem! Sean in service solved a problem with my E43 and completely changed for the better my opinion of the car. Thank you for bring the best out in my car. Sean in service solved a problem with my E43 and completely changed for the better my opinion of the car. Thank you for bring the best out in my car. More
by john
Employees Worked With
Sean Kerwin
September 27, 2017
Mercedes-Benz of Sacramento, is #1 in California! We were on our first day of vacation, when the engine check light went on! We pulled into the Mercedes Service Center in Sacramento. We were immediat We were on our first day of vacation, when the engine check light went on! We pulled into the Mercedes Service Center in Sacramento. We were immediately greeted by an empathetic and positive customer service gentleman named Tucker. He got help for us immediately, without an appointment! We had hope that our vacation would not be ruined! Our Sprinter Van was serviced, while we sat in a comfortable lounge with water, air conditioning, and a clean environment. We were updated periodically with information about what was wrong with our Sprinter Van. I was so impressed with their technology to help diagnose the problem. Everyone that we spoke with was pleasant and knowledgeable about our situation and problem. We were told that the service department would continue to work on our Sprinter Van, even after they closed! That alone gave us hope that everything would be okay. We were very fortunate that we were on our way, with our Sprinter fixed, to continue our vacation and make the campsite reservation that night! What could have been a disaster, was solved by the experts! Thank you so much for your kindness and understanding Jon Sutherland, you wanted to make sure we could continue our vacation as planned. We so appreciated everyone we had contact with at Mercedes-Benz Sacramento that day. More
by JWALKER
Employees Worked With
Tucker Customer Service. Good personality and gave us hope that everything would be okay., Jon Sutherland
September 27, 2017
Service was fine service advisor avoids talking with custome The service center was fine but the service advisor does not return phone calls leaves it up to reception to talk with clients . Did not explain tha The service center was fine but the service advisor does not return phone calls leaves it up to reception to talk with clients . Did not explain that my computer was reset no phone connection etc as I was driving had to reset all . More
by kjandbj72
Employees Worked With
Jason Harber
September 27, 2017
Excellant Service Department Everyone was very helpful and I had a very short wait time. Jack Manikoth was very courteous and was very informative about my tires and tire pressure Everyone was very helpful and I had a very short wait time. Jack Manikoth was very courteous and was very informative about my tires and tire pressures. More
by GERIKEARNS
Employees Worked With
Jack Manikoth
September 27, 2017
Truly wonderful! The service that is given is first class! The people are just so polite and respectful! The kindness and service back you come back just for that! The service that is given is first class! The people are just so polite and respectful! The kindness and service back you come back just for that! More
by California
Employees Worked With
There was two other person's but don't remember but Efrain would know, the person that chedked me in and the person that drove me home after dropping my vechile off for service., Efrain Vasquez
September 27, 2017
Excellent service, Actually one of the best services experiences I've had in a number of years. Everyone was very friendly and and made us feel welcome. I was visiting Actually one of the best services experiences I've had in a number of years. Everyone was very friendly and and made us feel welcome. I was visiting the dealership from out of the area and needed my car repaired and returned the same day, The work which was in emission related was completed at no cost. Great job, keep up the good work. More
by HOMER.GORDON
Employees Worked With
Jason Harber
