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Mercedes-Benz of Sacramento
Sacramento, CA
2,815 Reviews
Mercedes-Benz of Sacramento is a “Golden Rule” company. We dedicate ourselves to world class customer service in an environment of trust, dignity and fun! It is our mission to provide every driver who comes in not only as a customer, but as if you were a guest of a five-star hotel. At Mercedes-Benz of Sacramento we’re here to help you.
As your local luxury Mercedes-Benz auto dealer, Mercedes-Benz of Sacramento, is proud to provide new and pre-owned Mercedes-Benz parts and accessories, with service to our guests in Arden, Rancho Cordova, Citrus Heights, North Natomas, Elk Grove and the greater Sacramento.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,815 reviews
September 26, 2017
Satisfied completely completely satisfied with the service department and how they handled my service of my vehicle and then the complaint that I had how they handled on completely satisfied with the service department and how they handled my service of my vehicle and then the complaint that I had how they handled on to the point where I was completely satisfied with their service department More
by AVERYDAVIDT
Verified CustomerEmployees Worked With
Jon Sutherland
September 26, 2017
In and out I recently took my car in for service at MB of Sacramento. I was checked in quickly and although I usually get a loaner car I was told the service wou I recently took my car in for service at MB of Sacramento. I was checked in quickly and although I usually get a loaner car I was told the service would only be an hour to an hour and a half so i decided I'd wait until the service was done. After i paid the cashier I walked out of there one hour and 15 minutes after I first arrived and I walked out to a clean car. Well done. More
by GLIVAICH
Employees Worked With
Alyssa Luevano
September 26, 2017
Great service from the moment you walk in. The adviser Efrain provided me with excellent service and kept me aware of my car's progress in the shop. Jack M. set me up with a new case for my ke The adviser Efrain provided me with excellent service and kept me aware of my car's progress in the shop. Jack M. set me up with a new case for my key fob and he changed it out faster than I expected, the original fob could not get the key out, the push button was broken. More
by cool1papa
Employees Worked With
Greg R, Jack M., Brett Kellner
September 26, 2017
Great service Jack and his team showed great professionalism with kindheartedness and knowledge. You know you are in good hand and everything will be taken best ca Jack and his team showed great professionalism with kindheartedness and knowledge. You know you are in good hand and everything will be taken best care of. More
by chenzy68
Employees Worked With
The machnic and car washing staff, Jack Manikoth
September 26, 2017
Service was good Only down side was that I had a burned out brake light bulb. I was surprised part of the inspection was not to check to see if all lights worked. I s Only down side was that I had a burned out brake light bulb. I was surprised part of the inspection was not to check to see if all lights worked. I should have pointed this out. I was able to fix it myself More
by CMANDABACH22
Employees Worked With
Jason Harber
September 26, 2017
Keep up your excellent service I am ver happy with your excellent service we have purchased 3 Mercedes and your top service on the cars. Please keep up you excellent service I am ver happy with your excellent service we have purchased 3 Mercedes and your top service on the cars. Please keep up you excellent service More
by frankm07
Employees Worked With
Efrain Vasquez
September 26, 2017
How many times does it take to fix the problem? My advisor Effrain was great and very friendly, but my issue is with the quality of repair. I went in for a light vibration after starting the car. I My advisor Effrain was great and very friendly, but my issue is with the quality of repair. I went in for a light vibration after starting the car. I had to go back three time to fix the problem and I did not get a loaner until the third time when I insisted on getting one. Luckily I had a warranty with all these repairs. My warrant company only covered part of the labor on the first visit. Apparently MB charges $180 per hour and the warranty company pays maximum of $120. The second and third time, I insisted on not paying a penny extra and got the repairs done. Total cost: Over $12,000. Part of my issue is what I got charged for the first time: A gallon of water at $3.95 and $11.90 for parts wash! Oh, by the way the vibration is still there, but now when I shift to reverse. More
by MBE350
Employees Worked With
Efrain Vasquez
September 24, 2017
Appreciated their "Care" of us. We were traveling in a motorhome when we had a failure in one of our systems. They fixed it and took care to get us on our way as quick as possible. We were traveling in a motorhome when we had a failure in one of our systems. They fixed it and took care to get us on our way as quick as possible. More
by vishar0507
Employees Worked With
Jack Manikoth
September 22, 2017
Excellent service and good price! Only Mercedes of Sacramento has model of the vehicle that i need and the price was exceptionable for us, it was lowest price in radius of 1000 miles. Only Mercedes of Sacramento has model of the vehicle that i need and the price was exceptionable for us, it was lowest price in radius of 1000 miles. More
by rkalachov
Employees Worked With
Loren Wilson
September 22, 2017
Woodtrim replacement My wife and I were very satisfied with Jack Manikoth's help along with the service manager in resolving a problem with the wood trim on our E350. My wife and I were very satisfied with Jack Manikoth's help along with the service manager in resolving a problem with the wood trim on our E350. More
by JWPENNA
Employees Worked With
Jack Manikoth
