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Mercedes-Benz of Sacramento
Sacramento, CA
2,815 Reviews
Mercedes-Benz of Sacramento is a “Golden Rule” company. We dedicate ourselves to world class customer service in an environment of trust, dignity and fun! It is our mission to provide every driver who comes in not only as a customer, but as if you were a guest of a five-star hotel. At Mercedes-Benz of Sacramento we’re here to help you.
As your local luxury Mercedes-Benz auto dealer, Mercedes-Benz of Sacramento, is proud to provide new and pre-owned Mercedes-Benz parts and accessories, with service to our guests in Arden, Rancho Cordova, Citrus Heights, North Natomas, Elk Grove and the greater Sacramento.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,815 reviews
September 21, 2017
Wonderful experience..as always! Mercedes Benz of Sacramento is the friendliest Service Department around.. I always know I'll will be taken care of in a friendly and professional man Mercedes Benz of Sacramento is the friendliest Service Department around.. I always know I'll will be taken care of in a friendly and professional manner. More
by sdominey
Verified CustomerEmployees Worked With
Rhett Snider , Jason Harber
September 19, 2017
Efficient Service We are extremely happy with the service we receive from Mercedes-Benz of Sacramento. We have been taking our ML and GL to the Sacramento store since We are extremely happy with the service we receive from Mercedes-Benz of Sacramento. We have been taking our ML and GL to the Sacramento store since 2009 and have always received impeccable service. More
by KATE5
Employees Worked With
Jason Harber
September 19, 2017
Amazing My guy makes you feel like you are the only one there even if he has 20 customers ahead of you !he is friendly, knowledgeable and always smiling. My guy makes you feel like you are the only one there even if he has 20 customers ahead of you !he is friendly, knowledgeable and always smiling. More
by DRANTHONYWALLACE
Employees Worked With
Jason Harber
September 17, 2017
Horrible They kept my car over the weekend and were not even working on it. I brought it in and it just sat there. Terrible service!! I will not return:-((((. They kept my car over the weekend and were not even working on it. I brought it in and it just sat there. Terrible service!! I will not return:-((((. This was my second attempt to get a problem resolved. So I picked up my car and will take it somewhere else!! More
by casandrabrown
Employees Worked With
Jason. Who knew nothing about my car !!!great team work. !!! No communication!! Between staff..., Mike Gallagher
September 17, 2017
Incorrect information by your parts dept I had a nail in my tire. Called service for an appt. Service also verified parts had my correct tire in stock which they said they did. I showed up I had a nail in my tire. Called service for an appt. Service also verified parts had my correct tire in stock which they said they did. I showed up for my scheduled appt. finally my car was taken back for the replacement tire only to find out you did not have my tire in stock as stated. The parts dept gave in correct information; the tire was in Rocklin not Sacramento as it was verified. Parts gave incorrect information & wasted my time. I ended up at a tire store up the street. This was not acceptable by MB standards. More
by cfoote0
Employees Worked With
Efrain Vasquez
September 15, 2017
Outstanding experience! In purchasing new vehicles over many years, I have never had what I would describe as a truly outstanding experience..... until I decided to test dri In purchasing new vehicles over many years, I have never had what I would describe as a truly outstanding experience..... until I decided to test drive a Mercedes at Von Housen Motors, and met John Liu. The follow-ups after purchase have been moist appreciated, as well. I highly recommend this beautiful dealership! More
by Now a Mercedes girl!
Employees Worked With
John Liu, Julie Garcia, Ahmad Aldarwish
September 15, 2017
Very helpful The Assistant service manager was patient. He listened to all my questions and gave me the answers and advices. In addition, they washed my Mercedes. The Assistant service manager was patient. He listened to all my questions and gave me the answers and advices. In addition, they washed my Mercedes. It was super clean. More
by hasabumutima23
Employees Worked With
Jack Manikoth
September 15, 2017
Suspected Tranmission problem I felt like there was a rough transition in gears when hitting speeds up to 60 on the freeway. My 18 year old confirmed. I brought the car in and the I felt like there was a rough transition in gears when hitting speeds up to 60 on the freeway. My 18 year old confirmed. I brought the car in and they didn't have a loaner so I came back a week later and was able to get a loaner. They didn't find anything wrong but fixed a recalled part. 2 days after getting the card back, we broke down on the highway 35 miles out of town on our way to LA. We paid for towing to our home and took our other car on vacation. When we returned home, the service center was great about having the car towed to the center. I received a rental and we had the car back fixed within a week. Another issue I mentioned was not addressed so I'll have to ask about that next time. More
by KEL.HARRINGTON
Employees Worked With
Efrain Vasquez
September 13, 2017
Great service Many thanks to Michael for excellent customer service. He is always great to work with, and is friendly and helpful. Each person I came in contact wi Many thanks to Michael for excellent customer service. He is always great to work with, and is friendly and helpful. Each person I came in contact with that day was pleasant. More
by D_PERRY2885
Employees Worked With
Mike Gallagher
September 12, 2017
Simply the best Jack work hard his friendleness professionalism and attention to detail along with star like red carpet treatment he and the service department deserv Jack work hard his friendleness professionalism and attention to detail along with star like red carpet treatment he and the service department deserves all the stars. John in sales department is simple to pick he point and honest he in sales and Jack in service department both earn the highest stars MB has to offer for there employees. I am very pleased with both departments More
by moasad
Employees Worked With
John Liu, Jack Manikoth
