Mercedes-Benz of Sacramento

Recall Very helpful in making an appointment, explanation of service performed, and timeliness of work done. It was helpful that they had a shuttle service a Very helpful in making an appointment, explanation of service performed, and timeliness of work done. It was helpful that they had a shuttle service available. More

A/c warm on drivers side. Took three trips to service dept to finally resolve a/c issues. Second time picking up my car I waited 20 minutes before they brought it to me, unwash Took three trips to service dept to finally resolve a/c issues. Second time picking up my car I waited 20 minutes before they brought it to me, unwashed and a/c still not corrected. Each time while having my car over one week each time, I never once received an update call. More

Service Standard Very efficient and quick .in and out in no time. Proper explanations on what needs done to the car. Also what is needed in the next service Very efficient and quick .in and out in no time. Proper explanations on what needs done to the car. Also what is needed in the next service More

Fantastic! My service manager went out of his way to find me the right solution to a upholstery problem. I'm very appreciative of the time he took and he and the My service manager went out of his way to find me the right solution to a upholstery problem. I'm very appreciative of the time he took and he and the service department have made me a customer for life! More

Not completely satisfied. When I made the appointment I requested the 80K mile service, ordered seat belts, asked for the air conditioner to be checked and wanted to order a ne When I made the appointment I requested the 80K mile service, ordered seat belts, asked for the air conditioner to be checked and wanted to order a new front service hood. I asked for an estimate, but I was told they could not give me an estimate. When I arrived I noticed the service managers were going out to inspect the cars with the customers; yet my service guy did not go out to look at my Smart car. When my car was returned to me I was told the Front Service Hood was ordered, but I was not given a price. It has been over a month and I still have not heard from anyone on the status of the hood. Expensive service for my little car and I felt that the people coming in with their Mercedes were treated a bit better than I was with my Smart car. More

Excellent service The manger Jason has always been extremely helpful when needed, it's much appreciated. I have had a few unfortunate situations with my leased car but The manger Jason has always been extremely helpful when needed, it's much appreciated. I have had a few unfortunate situations with my leased car but have ways been taken care of in a timely manner. Thank you all More

outstanding services Sean's service is outstanding. He took good care of me from the time I first came to the day I pick up my car. Sean's service is outstanding. He took good care of me from the time I first came to the day I pick up my car. More

Air Conditioner/trunk Brand new 2017 C300W and the A/C was bad (~100 miles.) This dealership had our car in the service dept. longer than we did. After several attempts t Brand new 2017 C300W and the A/C was bad (~100 miles.) This dealership had our car in the service dept. longer than we did. After several attempts to pin-point the problem with the air we were told a part had to be ordered from Germany. We were NOT kept informed of the expected arrival or length of time it would take to get our car back. As a matter of fact our service advisor actually told us the part had come in and was being installed 10 days before the part arrived! We finally reached out to Brain Lonchar (sales) and with his input we were able to discover what was happening with our new car. Chris Roth and Jason Bryner were the only people from this dealership that contacted us directly to apologize and assist with expediting the repair. I'm not sure of the breakdown however I don't understand how a car can sit for that long in a service center without question. My only answer is our service advisor did not follow thru. This review is primarily for our service advisor and his supervisor. More

Great service with Jackmoo The last review did not in any way pertain to Jack it was based on Jason which was the worst service adv I have ever worked with in all the years I ha The last review did not in any way pertain to Jack it was based on Jason which was the worst service adv I have ever worked with in all the years I have driven and I'm 72 yrs. I can not tell to what a pleasure it is to work with Jack, he listens and is very professional and knowledgable. He simply the best! Judy Cathey More

Always a pleasure took my c450 AMG for service; my service advisor Efrain always personable and helpful. A clean facility all around, from showroom to men's room! took my c450 AMG for service; my service advisor Efrain always personable and helpful. A clean facility all around, from showroom to men's room! More