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Mercedes-Benz of Sacramento
Sacramento, CA
2,814 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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August 17, 2017
Best Mercedes Benz dealership! We purchased our first Mercedes Benz, a beautiful AMG C63 cabriolet, a month ago. We went to Von Hausen MB in Sacramento after having a very negative We purchased our first Mercedes Benz, a beautiful AMG C63 cabriolet, a month ago. We went to Von Hausen MB in Sacramento after having a very negative experience one week prior at another MB dealership. From the moment we walked in, the experience was amazing! Not only did they wait for us on a Friday at 7pm, they test drove different vehicles with us, sat down to discuss different payment options, and got us the exact numbers that we wanted. Victoria Richardson greeted us with a warm smile and followed up with our appointment, Johnny Bateman was THE BEST sales consultant and gave me this gorgeous car right out of the showroom (giant bow included), Julie Tuscano-García made all the financial magic happen, Teddy Mavritsakis followed up with me making sure the process went smoothly and that I had a loaner vehicle ready for me when I left the car for some add-ons, Ahmad Aldarwish later sat down with me with all the patience in the world and helped me set up my media preferences. This was a very happy and positive experience, and I know now why many colleagues recommended THIS specific dealership. Thank you everybody!!! More
by ircuadrado
Verified CustomerEmployees Worked With
Ted Mavritsakis, Victoria Richardson, Julie Garcia, Ahmad Aldarwish, Johnny Bateman
August 16, 2017
Great service I have been bringing my car here since the 90s. Great service & Jack is a fantastic advisor. Car is always ready when promised and work is always ex I have been bringing my car here since the 90s. Great service & Jack is a fantastic advisor. Car is always ready when promised and work is always exceptional. More
by AMG916
Employees Worked With
Jack Manikoth
August 13, 2017
Excellent dealership in Sacramento. They really take of you in the service department/parts department/sales department/cashier/parts department/loaner car d dealership in Sacramento. They really take of you in the service department/parts department/sales department/cashier/parts department/loaner car department. it doesn't matter if it's raining or sunshine they take care. More
by jrmoir
Employees Worked With
Jack Manikoth, Jason Harber, Jason Bryner
August 12, 2017
The people are very friendly and very professional I love the people working and everyone is very nice to talk, they help me right away and my service manager Efrain very helpful and very professional. I love the people working and everyone is very nice to talk, they help me right away and my service manager Efrain very helpful and very professional... More
by LESTERORETA
Employees Worked With
Efrain Vasquez
August 12, 2017
5 star service! Jack goes above and beyond and exceeds expectations! When l make a service appointment, l know my car is in good hands. Great customer service! Jack goes above and beyond and exceeds expectations! When l make a service appointment, l know my car is in good hands. Great customer service! More
by JANEPAUL2000
Employees Worked With
Jack Manikoth
August 11, 2017
A/C Repair Request - Unresolved I took my car in to the Mercedes Benz Dealership on Howe Ave. on July 10, 2017. I was hoping to get my A/C repaired. The car was left overnight and I took my car in to the Mercedes Benz Dealership on Howe Ave. on July 10, 2017. I was hoping to get my A/C repaired. The car was left overnight and the next day I was told that they needed to order parts and that it would take two days to receive the parts. I decided to bring my car home and wait for the parts to arrive and then return the car for repair. I took my car bacy on July 18th and was told later that the part was defective and that they would have to order another part. I, again took my car home and asked if they could arrange for a loaner vehicle for me when I brought the car back for repair upon receivng a "not defective" part. I was told that once the part arrived that I would be contacted and a loaner vehicle would be provided to me during the repair. That was July 18th... Today is August 10th. More
by BAYLYRIC
Employees Worked With
Sean Kerwin
August 11, 2017
they Even have FREE!! Starbucks coffee took my car in for B service and had the spoiler replaced. they had to order the spoiler it came and was replaced with in a week the ride to and from took my car in for B service and had the spoiler replaced. they had to order the spoiler it came and was replaced with in a week the ride to and from home was an added touch not many dealerships do that any more, Great job guys!!! More
by raiderjer
Employees Worked With
Efrain Vasquez
August 11, 2017
MB OF SACRAMENTO Yearly service - Michael G. is great in explaining what needs to be done - he knows my history in driving and goes accordingly to the miles that I dr Yearly service - Michael G. is great in explaining what needs to be done - he knows my history in driving and goes accordingly to the miles that I drive. Everyone that I meet there is always to nice and helpful. Been going to your dealership 6 years. More
by JOJOSHO70
Employees Worked With
Mike Gallagher
August 10, 2017
Promise everything, deliver nothing The internet salesman Tim, told me before I purchased, he would have the car detailed to have the water spots removed prior to delivery; he would look The internet salesman Tim, told me before I purchased, he would have the car detailed to have the water spots removed prior to delivery; he would look into having the GPS updated; and would have the owners manuals sent to me. The car was delivered to me in Reno unwashed with water spots that will not wash away, it has been one month and I have received no manuals, the GPS was not updated. I would buy elsewhere if you can. Also, the first salesperson played games with me regarding my approval rate. If you have a pre-approval with your bank, do not tell the dealer. Take the option contract to your bank and have them cut a check to the dealer, More
by 190E Club
Employees Worked With
Tim Snider
August 10, 2017
Regular maintenance and new tires Family and friends are shocked when they learn that my E350 is 11 years old and has more than 130K miles. They remark that it looks and rides like Family and friends are shocked when they learn that my E350 is 11 years old and has more than 130K miles. They remark that it looks and rides like a new car. It does because since I bought it in 2008 as a certified pre-owned, I've taken it to Von Hausen/Mercedes of Sacramento for everything, from regular services to new tires, except once when I had a tire emergency while traveling and took it to a Stockton Mercedes dealer. My car continues to look good with excellent performance because I take it in for all recommended and scheduled services and the excellent services it receives. A couple times when things didn't feel exactly right, I immediately took it back and the issues was corrected. Though my car is safe and performs beautifully in tight situation, I occasionally think about a newer car because of the updated safety features. Other than that, with excellent care, I would probably drive my car for another 10 years before entertaining the thought of a newer model. More
by ITSBERTHA
Employees Worked With
Jack Manikoth, Efrain Vasquez
