Mercedes-Benz of Sacramento

It was nice I led four stars because we signed a contract for a GLC 2017 and after signing the agreement I was notified that by financial policies I did not quali I led four stars because we signed a contract for a GLC 2017 and after signing the agreement I was notified that by financial policies I did not qualify. I had to be notified before was given the keys and then picked up back. But in the end I had a GLA 2017 it was not so bad. More

Wham bam, thank you ma'am I bring my car in every year for its annual maintenance. This year, was different. I paid more than usual and was called to say my car was ready and t I bring my car in every year for its annual maintenance. This year, was different. I paid more than usual and was called to say my car was ready and they were washing it. When I arrived, it took them 25 minutes to bring my DIRTY car around! A few days later, my car wouldn't start. I brought it back and after another day in your care, I was told the battery needed to be replaced for an additional charge. Why couldn't you say that a few days ago? Perhaps another labor charge? I said no. They said ok, your car is ready we will wash it for you. Again when I arrived, it took them over 20 minutes to bring my DIRTY car AGAIN!!! What terrible customer service. I won't be back! More

Another great experience Based on previous experience with both sales and service we felt comfortable in seeking another car. From the beginning I test driving a new car unti Based on previous experience with both sales and service we felt comfortable in seeking another car. From the beginning I test driving a new car until signing the final purchase papers we were treated well and process was comfortable and easy to understand. We had several employees assist us to expedite the process as it always involves a ton of paperwork but the process went smooth. More

Defective car Was sold a defective car. It makes noises when I drive it. Already took the car back multiple times so they can try to fix it. At one point the whole Was sold a defective car. It makes noises when I drive it. Already took the car back multiple times so they can try to fix it. At one point the whole dashboard was shaking and the dealership had to fix it. The car still makes noise and the dealership tells me I can come back and get it fixed. I don't hang out at home all day so I can come by multiple times. Everyone has a job they need to go to. Will never trust a Mercedes car again and I suggest people test drive a car multiple times before they purchase it from Mercedes benz. NOT WORTH THE MONEY! More

Excellent Client Services I purchased my new Smart Car and as I alwayd do, received excellent customer service. The staff at Von Hausen always anticipate you needs and do every I purchased my new Smart Car and as I alwayd do, received excellent customer service. The staff at Von Hausen always anticipate you needs and do everything to meet them. A thoroughly enjoyable experience. More

Unprofessional Misdiagnosis Nothing worse than being quoted one price. Then being informed the vehicle is ready for pick up. Only to receive a call an hour later to be told, ' So Nothing worse than being quoted one price. Then being informed the vehicle is ready for pick up. Only to receive a call an hour later to be told, ' Sorry, but this didn't fix your vehicle. We'll charge an additional X amount to actually find what we know to be the problem!' This was the second such incident at this dealership. Lost a client in me. More

Very cordial and comfortable Stopped by and was met be a gracious woman who took me to the showroom and introduced me to John Liu. He answered my questions and showed me possibili Stopped by and was met be a gracious woman who took me to the showroom and introduced me to John Liu. He answered my questions and showed me possibilities within my range. One in particular looked promising but it was at another lot. He made arrangements to bring it to Howe Ave. I retruned the next day and purchased the car. John was very helpful in matching me with my new car! More

Courteous and Professional Overall, I have always found the staff and service provided at Mercedes of Sacramento very courteous, professional and timely. Though, this time they Overall, I have always found the staff and service provided at Mercedes of Sacramento very courteous, professional and timely. Though, this time they washed my car, right before a spring drizzle. When I got my car back it was covered with rain drops. I would have been willing to wait ten more minutes for them to dry it again. That aside, keep up the good work. More

Very accomodating! Very accommodating and informative about your service. I would recommend to any of my friends to buy a Mercedes and then have it serviced at Mercedes Very accommodating and informative about your service. I would recommend to any of my friends to buy a Mercedes and then have it serviced at Mercedes Benz of Sacramento! More

Took care of an unexpected situation, perfectly! In addition to scheduled service items, mechanics found that the gasoline tank needed replacement, under warranty, and front end parts (ball joints) a In addition to scheduled service items, mechanics found that the gasoline tank needed replacement, under warranty, and front end parts (ball joints) also needed replacement. This much work could not be completed that day, so they offered to drive me home, all the way to Yuba City! This was done and the next afternoon my fully serviced and repaired car was brought to my residence in Yuba City. I would say that this is PREMIUM SERVICE!! More