Mercedes-Benz of Sacramento

This dealership cannot be trusted. Their sales person, Mr. Jose Armenta, told us when we signed the contract on Sunday April 23 that the car was on the truck on the way to Sacramento, Their sales person, Mr. Jose Armenta, told us when we signed the contract on Sunday April 23 that the car was on the truck on the way to Sacramento, and will arrive in a couple of days. However, we just found out that he just lied to us. When we called him on Tuesday and left a message for him to call back, he did not respond to my message. I found out from Mr. Brett Kellner, another sales person that he was not sure when the car would arrive. We were so upset that we told him that we wanted to cancel the contract. So he asked the sales manager to call me. The sales manager told me that the car would arrive on May 4. I told him we didn't want to wait and wanted to cancel the deal. He tried to talk us out of it and offered to compensate us by given us a loaner vehicle without charge and will give us $50 for each day we wait for the car. We grudgingly agree to his offer. We finally got the car on May 5, but did not get the $600 check for waiting for 12 days that the sales manager promised to pay us. Mr. Kellner told us that we will get the check later. It is now May 22, and we still waiting for the check. More

Great service as always Every time i go there i feel like family. People see that the workers remember my name and speak to me like we're friends and that always looks good e Every time i go there i feel like family. People see that the workers remember my name and speak to me like we're friends and that always looks good especially at a Mercedes dealership. I always know what to expect when i get there. Great service. More

Great Service! Great and courteous service! I didn't have to wait more than an hour to replace a battery and could have a cup of Starbucks during my wait. Great and courteous service! I didn't have to wait more than an hour to replace a battery and could have a cup of Starbucks during my wait. More

Amazing product & customer service team I recently purchased my 9th vehicle from this dealership since 2008. I would highly recommend anyone who wants the Mercedes Benz experience to utilize I recently purchased my 9th vehicle from this dealership since 2008. I would highly recommend anyone who wants the Mercedes Benz experience to utilize this dealership. From my first purchase to my ninth this dealership has surpassed all of my expectations from the front door greeting to service. Outstanding job team Mercedes Benz of Sacramento! Thank you... More

Remarkable Experience My experience at Mercedes Benz was remarkable as usual. Service was efficient and outstanding staff. Mercedes Benz has maintained incredibly quality My experience at Mercedes Benz was remarkable as usual. Service was efficient and outstanding staff. Mercedes Benz has maintained incredibly quality during the years and timely service appointments. More

POOR COMMUNICATION thik re recommending center Waited 3.5 hrs. after tow to be told can't remove key from ignition (Try Put in park or wiggle steering wheel).35 hrs beforecommication. next tow aft Waited 3.5 hrs. after tow to be told can't remove key from ignition (Try Put in park or wiggle steering wheel).35 hrs beforecommication. next tow after getting car another 35 hrs before commun. THAT STINKS!! More

New 2017 GLC300 I had a great experience purchasing a new 2017 GLC. Robby was very helpful with matching and exceeding all on-line offers from other dealers in a 200 I had a great experience purchasing a new 2017 GLC. Robby was very helpful with matching and exceeding all on-line offers from other dealers in a 200 mile radius. When it came time to turn in my end of lease vehicle, Robby made sure I wasn't charged any fees or excessive wear fees and even saved me the last month lease payment. I ordered my new Mercedes from the factory since there weren't any available with the exact equipment I wanted. Robby was able to modify an existing order getting me the vehicle I wanted a full month before my lease was up. I am totally satisfied with the service I received and highly recommend Mercedes-Benz of Sacramento. More

meeting customer expectations in a professional way. Service consultant was very knowledgeable and have lot of patience to listen customer issues and try to take of them in a professional manner. He was Service consultant was very knowledgeable and have lot of patience to listen customer issues and try to take of them in a professional manner. He was very friendly and easy to work with. I was completely satisfied with his services. More

Don't buy online. Bought a CPO 2013 ml350 bluetec. Worst service ever from the get go. Had to have the car delivered to us because as we are stepping on the plane to f Bought a CPO 2013 ml350 bluetec. Worst service ever from the get go. Had to have the car delivered to us because as we are stepping on the plane to fly in to pick it up we were sent a text telling us it wasn't going to be ready! Showed up and the running board light out ($850),brakes shot($850), scratched wheel. And that's only the half of it. Delivery guy showed me scratches were there before he took it. We had to call Mercedes head office to get the CPO warranty and service contract that was part of it activated. I can go on........ The best or whatever! More

John Liu's the Greatest! John is very knowledgeable, and honest. He tries to sell the right car for you. This is why we trust John so much, and will keep coming back. John is very knowledgeable, and honest. He tries to sell the right car for you. This is why we trust John so much, and will keep coming back. More