Mercedes-Benz of Sacramento

Well taken care of This is the 5th vehicle I have either purchased or leased with Steve and he always makes sure I get what I want. I will return to the dealership if I This is the 5th vehicle I have either purchased or leased with Steve and he always makes sure I get what I want. I will return to the dealership if I decide to get another mercedes. More

I had a good experience I had a great sales associate Robby he was very professional and friendly not pushy at all we enjoyed working with him. I would definitely buy anoth I had a great sales associate Robby he was very professional and friendly not pushy at all we enjoyed working with him. I would definitely buy another car here. More

Customer First....No BS Great customer service. Surely made my transactionI got recommended by friend to John Liu. But after buying the car I figured out that some of the new Great customer service. Surely made my transactionI got recommended by friend to John Liu. But after buying the car I figured out that some of the new software was having issue. So, called back John next day. John was on vacation, but even after that took my call, made calls internally to figure out how things can be worked out and called me back to give me update and connect me to Jason (this all while on leave!!!) Jason turned out to be as impressive as John. He made sure the issue was resolved. He made sure that I didn’t have to waist much of my time during transaction. While I had to leave my car, he called me regularly to give me updates on the progress. In all, a great team, focused on serving the client! More

Great service center ! They fixed my Sprinter van . I was also leaving for a trip and they were able to reschedule my appointment . Mechanic explained what was the problem w They fixed my Sprinter van . I was also leaving for a trip and they were able to reschedule my appointment . Mechanic explained what was the problem with the van . Service advisor was honest and did not charge any extra and not needed hours ( like most of the dealerships do ) Overall I am happy with this service center . I bought my Sprinter from them . Service advisor Robert Paris ( no longer works there ) was rude and seemed always mad and not happy and did not care about your car . ( Sorry, I had to tell it here ) Thanks MB of Sacramento for a great work and customer service ! More

Bad customer service. Had an awful experience this place. From the service advisor to time of repair to waiting for vehicle pickup. Was told 2 days for repair. Then waited Had an awful experience this place. From the service advisor to time of repair to waiting for vehicle pickup. Was told 2 days for repair. Then waited over a week to get repair done. Got vehicle back. Was still not deduced. Had to wait another week for repair to get fixed. Service advisor was rude. Not helpful at all. I had to get manager on involved. Finally got it fixed when he was involved. Kind of sad. I had hi hopes for this place based on prior services. Not sure if I'll go back. More

Smart car purchase, my second one! Beyond happy with experience dealing with you! Salesman was so helpful, suggested my car to be wrapped in color I wanted, am so happy with the sugges Beyond happy with experience dealing with you! Salesman was so helpful, suggested my car to be wrapped in color I wanted, am so happy with the suggestion. Thank you! More

My first bad experience Just a few weeks after my 100,000 service I get an engine light. Tried to call Mercedes roadside at 2am and got no answer. Finally got my car in three Just a few weeks after my 100,000 service I get an engine light. Tried to call Mercedes roadside at 2am and got no answer. Finally got my car in three days later. I was told they would need it for a week. Finally got the fix done and had to take a day off work to pick up my car only to get there and find they had killed my battery. This was more than troubling as I was leaving town. At least they let me keep the loaner to go and not worry if my battery would die on me while I was out. I'm glad they fully charged and doubled checked my battery would be fine when I finally got back to get my car. The battery is original and eight years old and still kicking! More

Prompt and attentive On the day of my appointment I got there and was promptly greeted and was ushered into the lobby where there were numerous amenities available. The se On the day of my appointment I got there and was promptly greeted and was ushered into the lobby where there were numerous amenities available. The service advisor beckoned me into his office and all paperwork got done in a jiffy and in no time I was off to work. Excellent job!! More

Excellent first experience. I bought my 2008 E350 from another dealership about 2 weeks earlier. The car's message system told me it had been about 1 year since its last oil chan I bought my 2008 E350 from another dealership about 2 weeks earlier. The car's message system told me it had been about 1 year since its last oil change so I made an appointment & took it to M-B of Sacrament for this service. A left front marker light had burned out and my additional request to have the bulb replaced was easily handled. The service, along with a wash & vacuum, was completed in about 90 minutes The lobby area was very comfortable work waiting. My sincere thanks to everyone. More

S 500 Service Efrain Vasques did an excellent job completing a thorough check of my 2003 S 500. 100% customer satisfaction and would recommend Mercedes Benz of Sac Efrain Vasques did an excellent job completing a thorough check of my 2003 S 500. 100% customer satisfaction and would recommend Mercedes Benz of Sacramento to other Mercedes owners from my experience. More