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Mercedes-Benz of Sacramento
Sacramento, CA
2,815 Reviews
Mercedes-Benz of Sacramento is a “Golden Rule” company. We dedicate ourselves to world class customer service in an environment of trust, dignity and fun! It is our mission to provide every driver who comes in not only as a customer, but as if you were a guest of a five-star hotel. At Mercedes-Benz of Sacramento we’re here to help you.
As your local luxury Mercedes-Benz auto dealer, Mercedes-Benz of Sacramento, is proud to provide new and pre-owned Mercedes-Benz parts and accessories, with service to our guests in Arden, Rancho Cordova, Citrus Heights, North Natomas, Elk Grove and the greater Sacramento.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,815 reviews
April 06, 2017
Easy. in-out, then in & out The service tech was very friendly and listened well. I felt he understood the problem and gave me confidence that it would be resolved. I was provide The service tech was very friendly and listened well. I felt he understood the problem and gave me confidence that it would be resolved. I was provided a comfortable loaner car. The next day I got a call when the car was ready. I stopped by at a convenient time to drop off the loaner and pick up my car. The diagnosis was explained clearly and the resolution was effective. More
by jim53
Verified CustomerEmployees Worked With
Jason Harber
April 06, 2017
30k standard service Excellence customer service. I have considered purchasing another car (not MBZ), but the service levels are superior here. It is the primary reason Excellence customer service. I have considered purchasing another car (not MBZ), but the service levels are superior here. It is the primary reason I stay with MBZ. More
by DAVEMENDOZA8577
Employees Worked With
Brett Kellner, Jason Harber
April 04, 2017
Above and Beyond This dealership went above and beyond to help us find just the right certified pre-owned vehicle and get it all cleaned up and delivered to us. This dealership went above and beyond to help us find just the right certified pre-owned vehicle and get it all cleaned up and delivered to us. More
by Nina W.
Employees Worked With
Tristan Regnani, Brian Lonchar
April 04, 2017
Excellent customer service! This dealership always provides excellent customer service. They always go above and beyond in their customer service whether it is purchasing a vehi This dealership always provides excellent customer service. They always go above and beyond in their customer service whether it is purchasing a vehicle or having it serviced. More
by LASOOHOO
Employees Worked With
Efrain Vasquez
April 01, 2017
Sales and Service Consistently excellent sales and service over 25 years. Five vehicles purchased there and serviced there. I have had excellent service from all empl Consistently excellent sales and service over 25 years. Five vehicles purchased there and serviced there. I have had excellent service from all employees I have contacted. More
by johnf2
Employees Worked With
Steve Tracy, Tristan Regnani, Ahmad Aldarwish
April 01, 2017
efficient and helpful Jack Manikoth, the service writer, takes care of me like a member of the family and provides a loaner car. The shop foreman took a ride with us to ex Jack Manikoth, the service writer, takes care of me like a member of the family and provides a loaner car. The shop foreman took a ride with us to explain a function of the vehicle which we were incapable of using. More
by lbiren
Employees Worked With
Shop foreman, Jack Manikoth
April 01, 2017
General check up Car's engine room was identified with rodent issue. I was informed that they are cleaning the engine room. It took about 2 hours and I was informed Car's engine room was identified with rodent issue. I was informed that they are cleaning the engine room. It took about 2 hours and I was informed that pretty good cleaning was performed and the smell should go away with time. After reaching home when I opened the hood. It seemed like it was not even wiped. I am thinking, what was done for 2 hours? At the time of delivery I was informed that if the smell persists then we need to was the engine. It is disappointing to be waiting for 2 hours and not even the engine washed to get it cleaned properly. More
by KAMALPATEL4554
Employees Worked With
Jason Harber
March 29, 2017
Service Review I had a great service, and was kept informed about my car's service needs. A loaner car was provided, and I didn't wait more than 5 minutes for my se I had a great service, and was kept informed about my car's service needs. A loaner car was provided, and I didn't wait more than 5 minutes for my service advisor. More
by GERIKEARNS
Employees Worked With
Jason Harber
March 29, 2017
New car Brian l worked with us and got what we wanted he was great and knew what he was talking about and also brought my cousin few weeks after and got him i Brian l worked with us and got what we wanted he was great and knew what he was talking about and also brought my cousin few weeks after and got him into a brand new GLE Thanks Brian L. More
by sunnysingh555
Employees Worked With
Brian Lonchar
March 29, 2017
Always pleasant. Timely service is always a key point with me next to quality of service. The customer lounge area is very nice along with the restrooms. Timely service is always a key point with me next to quality of service. The customer lounge area is very nice along with the restrooms. More
by sawyercameal
Employees Worked With
Jason Harber
