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Mercedes-Benz of Sacramento
Sacramento, CA
2,815 Reviews
Mercedes-Benz of Sacramento is a “Golden Rule” company. We dedicate ourselves to world class customer service in an environment of trust, dignity and fun! It is our mission to provide every driver who comes in not only as a customer, but as if you were a guest of a five-star hotel. At Mercedes-Benz of Sacramento we’re here to help you.
As your local luxury Mercedes-Benz auto dealer, Mercedes-Benz of Sacramento, is proud to provide new and pre-owned Mercedes-Benz parts and accessories, with service to our guests in Arden, Rancho Cordova, Citrus Heights, North Natomas, Elk Grove and the greater Sacramento.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,815 reviews
February 21, 2017
It was OK The surprise was a $30.00 charge on my Visa. My ML 350 was fixed on the second try after keeping the car for three days ( warranty). Kept five days previously and the car was not fixed properly. My ML 350 was fixed on the second try after keeping the car for three days ( warranty). Kept five days previously and the car was not fixed properly. When I got my Visa bill I saw I was charged $30.00. Von Housen stated the charge was for gas for the loaner, automatically billed at $10.00/ day!! What? ! Never heard that one before! So what if I took a loaner and only drove 20 miles...I would still get billed ten dollars a day?! What if I dove the car more and filled the tank, I would still get billed ten dollars a day? Crazy. Always something at Von Housen. More
by J.T.GREEN
Verified CustomerEmployees Worked With
Mike Gallagher
February 20, 2017
Jack assisted with insurance claim for customer I was coordinating an insurance claim for a sunroof replacement. Jack was very professional and prompt with the information required to assist the cl I was coordinating an insurance claim for a sunroof replacement. Jack was very professional and prompt with the information required to assist the client and completed the work in a timely manner. More
by karen.e
Employees Worked With
Jack Manikoth
February 18, 2017
Car Service Mercedes Service Team/Howe had consistently been providing an excellent service of professionalism with their work and with my last car service visit Mercedes Service Team/Howe had consistently been providing an excellent service of professionalism with their work and with my last car service visit with Jack Manikoth is no exception. More
by ESMEE0718
Employees Worked With
Jack Manikoth
February 17, 2017
Unhappy with finance dept The one and only thing I am not satisfied with is the purchase of my vehicle. I didn't know I was leasing when I purchased. Now I'm trying to buy the The one and only thing I am not satisfied with is the purchase of my vehicle. I didn't know I was leasing when I purchased. Now I'm trying to buy the car and am having problems with Mercedes faxing the pay off to my bank. Leasing is a joke. Especially when it's not explained at the time of purchase. I probably will never purchase another Mercedes for that reason! More
by KPETTIT2010
Employees Worked With
Jack Manikoth
February 17, 2017
SERVICE MANAGER NEED TO FIRED NOTHING TO REVIEW SERVICE MANAGER NEED TO KNOW HOW TO HANDLE , THEY REPAIR MY CAR , REPAIR WAS NOT DONE I FILE A DISPUTE WITH CREDIT CARD COMPANY , NOTHING TO REVIEW SERVICE MANAGER NEED TO KNOW HOW TO HANDLE , THEY REPAIR MY CAR , REPAIR WAS NOT DONE I FILE A DISPUTE WITH CREDIT CARD COMPANY , CALL ME FOR MORE INFO 9168700039 More
by bituliquor
Employees Worked With
Jason Bryner
February 15, 2017
Excellent Service My experience with the Service Department was 100% positive. Everyone was friendly and helpful. I had a brand new battery installed that for some re My experience with the Service Department was 100% positive. Everyone was friendly and helpful. I had a brand new battery installed that for some reason died. A mobile service representative came to my home to charge the battery so I could take my car in for service. I felt comfortable and safe at all times. The service department, especially Efrain Vasquez, acted in the utmost professional manner. All staff were friendly and helpful. More
by MJIMENEZ1
Employees Worked With
Efrain Vasquez
February 14, 2017
OK Service Everyone I talked to was very helpful. The service tech, however, did not reset the Service-Needed message that was displaying in the gauges. I wound Everyone I talked to was very helpful. The service tech, however, did not reset the Service-Needed message that was displaying in the gauges. I wound up searching for the reset code on Google and doing this manually, but I would have preferred that they took care of this at the dealership. I'm not sure who the service tech was, but since this is an electric car, there's really not much to service other than the cabin air filter, and a general look around at brakes, tires, etc. More
by randy_burleson
Employees Worked With
not sure
February 14, 2017
Work done Disappointed. Tire was losing air rapidly. Was told due to corrosion in rim and it was addressed. Tire still loses air rapidly. Will need to take ca Disappointed. Tire was losing air rapidly. Was told due to corrosion in rim and it was addressed. Tire still loses air rapidly. Will need to take car back. Frustrated by the inconvenience. More
by vickie_le
Employees Worked With
Mike Gallagher
February 11, 2017
Awesome.. We came in looking for used car and left with a brand new with service package., that actually will save us money.. and zero worries. Highly recomm We came in looking for used car and left with a brand new with service package., that actually will save us money.. and zero worries. Highly recommended!! No pressure,great options sales people were great. More
by rick65
Employees Worked With
Jason Bryner, Tim Snider
February 10, 2017
Robby the perfect salesman Robby was very patient with us all in all it was a pleasure to work with him in purchasing my new 2017 GLA. I would work them again. Robby was very patient with us all in all it was a pleasure to work with him in purchasing my new 2017 GLA. I would work them again. More
by knadle56
Employees Worked With
Robby Cochran, Jason Bryner, Julie Garcia, Dustin Brooks, Ahmad Aldarwish
