Mercedes-Benz of Sacramento

Jason Harber is great! Prompt, courteous service. Never had to follow-up, which has often been my experience with service departments. They tell you they'll call you about Prompt, courteous service. Never had to follow-up, which has often been my experience with service departments. They tell you they'll call you about this, that or the other thing. They don't, and then you have to chase them down. Not my experience at MB of Sac with Jason Harber. Always on the ball. More

Superb John was so professional and knowledgeable. He was the best Mercedes salesman that we have ever worked with. Buying a new car should be exciting and f John was so professional and knowledgeable. He was the best Mercedes salesman that we have ever worked with. Buying a new car should be exciting and fun. John made it that way. He accommodated all our needs. More

No Pride in Workmanship One of the items on my list was to investigate the driver side mirror. They removed the mirror (normally held in place with a serious grade double-st One of the items on my list was to investigate the driver side mirror. They removed the mirror (normally held in place with a serious grade double-sticky back tape) and determined that the motor needed to be replaced. The price that was quoted must have been for a 24 ct. Gold replacement with Chocolate Colored Diamond gears. I can buy on-line the replacement part for a faction of the cost. OK I understand that was the Dealer price. I gracefully declined. As I drove off I glance in the mirror or at least tried too. It was dangling by the electrical wiring intended for the mirror heater. Apparently they just literally slapped it back on to the motor housing using the 19 year old tape. Had it not been for the electrical wiring I would have completely lost the mirror. Come on for the $500+ I had just laid out they could not of replaced the tape and reattached the mirror, they removed, properly. No pride in their workmanship. No I did not return because I had no desire to sit there for what ever time it took to make it right. Honestly that called into question everything else they did during that visit. As far as I am concerned we have parted ways. I must say that at least the Service Writer I worked with was an outstanding gentlemen....but the service crew killed the deal. More

Great!!!!! Great great great Customer service. Didn't have to wait long...clean loaner car....car was done when promised. Overall I have no complaints.....and a Great great great Customer service. Didn't have to wait long...clean loaner car....car was done when promised. Overall I have no complaints.....and again great Customer service More

Service for Error Message to Check Engine There has been an on and off ERROR Message that the Engine needs to be checked, Left Parking Light to be Checked and the Tyre Pressure to be checked a There has been an on and off ERROR Message that the Engine needs to be checked, Left Parking Light to be Checked and the Tyre Pressure to be checked although some of these had no problem so took it for the service. Excellent work. Thank you More

Quick and fast Very good service. Very courteous and only thing is that we need to book very early to get a loaner. They should look in to this and do something abou Very good service. Very courteous and only thing is that we need to book very early to get a loaner. They should look in to this and do something about it. More

Quick turn around Drive was very busy when I arrived. lot porters were very attentive. Service writer kept me informed and up to date on the special ordered parts and w Drive was very busy when I arrived. lot porters were very attentive. Service writer kept me informed and up to date on the special ordered parts and when they arrived. Emailed me when job was complete. Very smooth service experience. More

Great experience, loving my new car Car deal was nice and easy . Craig was very knowledgeable about the car . There was no long wait going to finance . No messy paperwork . I didn't have Car deal was nice and easy . Craig was very knowledgeable about the car . There was no long wait going to finance . No messy paperwork . I didn't have to fill out application by hand witch is huge time saver . Thank you More

Steve I Always enjoy working with Steve. He has helped me for many years always finds what we need and always there when I have a question or request I Always enjoy working with Steve. He has helped me for many years always finds what we need and always there when I have a question or request More

Seat Repair I made an appointment by phone with a representative who reviewed notes in my file so was already informed about my seat repair. The seat was not repa I made an appointment by phone with a representative who reviewed notes in my file so was already informed about my seat repair. The seat was not repaired. It was completely replaced with new leather...at no additional expense! I am very, very impressed with this dealership. More