Mercedes-Benz of Sacramento

Great customer experience, love the people there for providi Great customer service, gave me full tank gas, the dealers have sense of humor, easy to get along, awesome experience!! Furthermore I love the car it' Great customer service, gave me full tank gas, the dealers have sense of humor, easy to get along, awesome experience!! Furthermore I love the car it's a very safe car to drive on the road with plenty of new options. More

Disappointed Brian is a nice guy. For that matter all salespeople are nice people, or they would starve. But our experience with Brian left us with a mistake that Brian is a nice guy. For that matter all salespeople are nice people, or they would starve. But our experience with Brian left us with a mistake that cost us over $10,000 and Brian did not wish to correct the mistake. Here is what occurred: We responded to the Mercedes Fall Lease event with discounted rates on 3-year leases. We qualified for the lease and we discussed it with Brian. But when we left, there was no paper trail of the 3year promotional offer, and we had signed for a four-year lease that was much costlier. And of course, the salesperson earned much more. It all comes down to whether you want to see it an honest mistake. More

Very friendly people Having worked out details on the phone, the whole process of getting the delivery of the car took us only couple of hours. Staff is very friendly. Dus Having worked out details on the phone, the whole process of getting the delivery of the car took us only couple of hours. Staff is very friendly. Dustin was very knowledgeable and professional. More

Wonderful!!! Best service I have ever received! Would recommend this dealership to anyone. My service advisor was the best went beyond my expectations. The gentl Best service I have ever received! Would recommend this dealership to anyone. My service advisor was the best went beyond my expectations. The gentleman that greeted us as we arrived made us feel so welcome and was a credit to Mercedes Benz of Sacramento.. I can't remember their names,perhaps you could look our work order and give them the credit they deserve Well done It would not let me submit unless I picked a name I am sure Frank is very good as well. Wayne Odin More

Excellent job Jack Manikoth from Service department is nice and friendly person to customers and I will recommend him to all my friends in the future time Jack Manikoth from Service department is nice and friendly person to customers and I will recommend him to all my friends in the future time More

excellent job excellent crew, service advisor Jason Harber and excellent job of john liu our sales rep..very helpful, reliable, honest, and dedicated to the custome excellent crew, service advisor Jason Harber and excellent job of john liu our sales rep..very helpful, reliable, honest, and dedicated to the customer like me i love what he did when he delivered the car to me personally..good job john..thank you from Dr. Loida Leyba .. More

Great customer service. John, my sales guy was very diligent and returned my calls right away and followed up promptly with any concerns. The financial services are great. No John, my sales guy was very diligent and returned my calls right away and followed up promptly with any concerns. The financial services are great. No hassle, no stress. My only regret were the tires. This was a super fast sports car and they sold it with tires that were about 3/4 of the way used. It would have been great if they had put new tires on it. That would have been 5 stars. More

Always top notch! I have had my Smart car serviced here exclusively since I bought it 2-1/2 years ago, and I don't think I ever want to go anywhere else. They are alway I have had my Smart car serviced here exclusively since I bought it 2-1/2 years ago, and I don't think I ever want to go anywhere else. They are always polite, friendly, and professionally competent from drop off to pickup. More

Great Customer Service I loved the friendliness & customer services of the entire team. Tristan is one fun & energetic sales individual...great experience! I had a couple of I loved the friendliness & customer services of the entire team. Tristan is one fun & energetic sales individual...great experience! I had a couple of issues with lease end but this was resolved with one phone call. More

Not bad! The van brought back after 2 weeks when it was service. There was a leak from the fuel line, which was not found when it was last service. So we h The van brought back after 2 weeks when it was service. There was a leak from the fuel line, which was not found when it was last service. So we have to go back twice, waited for the part to arrived 3 days. The receptionist was not kind to dispatched the shuttle to pick us up. More